Kon mijn 20 % voucher voor mijn verjaardag niet gebruiken omdat er sale is. Terwijl dit niet vermeld staat op de voucher. Zeer slechte service wanneer je met ze hierover chat.

Yeah, it's considered to be ordinary mass market, but still it doesn't cancel the fact their clothes and accessories are quality.
Guess has gone through fire and water to become a public-lover. Still some people don't admit this brand as something cool, but for me, these guys are exquisite. And the stuff they sell too.

What a shame service with no free return option for shopping online?
Considering you in purpose putting size is NOT international standard!
I used to size M but according to your size measurement is S.
I doubt it would not fit on me. But I just follow your stupid standard!
I'm not happy and never buy online to them anymore.

Worst service of my life experienced at the Eastgate and Bedford Centre Branches.
You are lied to and treated with complete disrespect. Don't bother complaining to Management as the treatment escalates to a different level where they raise their voice and insult you.

Never have I worked for a worse company. So disorganised & unprofessional! I worked at Moorabbin Dfo Melbourne. I had the worst regional & state manager. They treat there employees terribly and do not pay your bonuses that you are entitled to! After my experience working with them I will never shop here again! A good brand being destroyed by the bad choice of management!
Do not recommend!

I ordered and paid on 25 November 2023. Dpd lost my order, Guess said that it is stuck in a hub, and then on 11 December 2023, Guess said that the order is heading back to the warehouse. Until now, I have not received my order, not my money back. At every email I write to them, Guess is replying with a template answer that it is a busy period.

I have quite a bad eye vision, so I decided to apply for services to the specialists and he prescribed me wearing glasses with lens from Guess. The frame actually is also from this brand, but I'm writing to express my emotions, cuz I had no idea these guys also produce glasses for making your eye vision better.
Jacks of all trades? Probably, the only thing is the price 😬

I never received my item. I ordered the silvana tweed mini tote on december 9,2022 it is now january 3 and i still never received it. When i contacted them they told me to contact my bank and file a dispute. When i did that they ended up declining my bank dispute. And doesn't want to give me a refund.

I had a bad experience at Guess store at the Chicago Premium Outlets in Aurora, IL.
The manager used foul language.
I can't believe how such a person is allowed to manage a store under the brand "Guess".
I have never encountered such an experience in my life.
Something needs to be done by the company.

Ordered a gold clutch and was sent the wrong item. Took a 30min phone call to get a return label - they kept sending me emails with no return labels or links as well as sending me another customers return label. Terrible company will not order or buy anything from Guess again

I've been a customer of Guess products for many many years! I've gotten anything from jeans, dresses, shoes, to handbags. Though I still love the style I feel like the quality has gone downhill over the years. You can still find many good quality products but it really is hit or miss at times.

Bought a handbag at Malta airport last September for £117. NEVER AGAIN. Very poor quality, started to disintegrate within a month. Returned it to company who eventually offered credit voucher - which I did not want. Remained adamant that was the only option. I finally, reluctantly used it, but, inevitably, when the goods eventually arrived they did not fit - my exact reason for requesting a refund, not credit. Now, (6 months down the line), they have refunded me 98 pence, claiming that the voucher value (£117.02) was a discount. Dreadful company to deal with, every stage take weeks, replies are slow and goods poor quality. Am fed up with the hassle but am not prepared to write off over a hundred pounds to their rubbish company. DO NOT USE THEM.

I wanted to return some clothes as the sizes were not consistent. Return labels were not included in my packages, even if the website explicitly says return labels should be. Did not receive return labels via email either, so I can't return my order even if I want to - expensive mistake buying from this store. Wasted so much time trying to get a label and when I finally got through to a customer service staff, he was unapologetic, unprofessional, and rude. Bad experience all round. Would not recommend buying anything from them.

I have placed an order at guess Europe website on past 18/2/2022 and so far on 1/4/2022 neither have received the bulk with sneakers neither was refunded. I have made several contacts and it has been over a week since they sent an email referring that I would be refunded. The costumer's service lacks professionalism and I do not advise to place any orders through them.

Terrible customer service! Returned a pair of shoes over two months ago, have proof of delivery from the courier and still waiting for my refund. After many emails to them I got a reply to say they lost the package in their warehouse and were investigating it. The inefficiencies of their warehouses is not the customers fault!