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We help people save money and fix their broken appliances quickly by providing quality parts and free repair help.
AppliancePartsPros Reviews Summary
AppliancePartsPros has a rating of 3.1 stars from 352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AppliancePartsPros most frequently mention customer service, next day and quick delivery. AppliancePartsPros ranks 5th among Appliance Parts sites.
Appliance Pro has become my go to for replacement parts for my appliance. They have great parts and service with videos explaining how to make repairs.
Got the part(s) promptly. Think there is a flaw in that the black gear melts-needs to be made of something harder that will endure heat.
We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.
Very nice and pleasant experience very professional.
Thank you for sharing your feedback with us. We enjoy hearing from our customers.
I had a nightmare experience with an appliance repair company that left me with an "unfixable" appliance. After opening the range myself, I found it needed a wiring harness. I bought it here and made the fix myself. It was a better price here than other sites and it came quickly.
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Found the part, delivery was fast, watched their help video and freezer is fixed at a fraction of what I thought. Excellent company.
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My electric dryer shut down with a puff of smoke that smelled like burnt rubber. I had some tools and skills but knew nothing about the dryer. I used the APP website and model number to troubleshoot the problem and repair procedures. I ordered the parts recommended. They arrived in two days! I followed the repair procedures to replace the drive belt, tensioner and roller. The dryer works perfectly and I saved money doing the work myself. Thanks to Appliance Parts Pros.
Thank you for taking the time to let us know how we did. Your review was very nice.
Ordered parts arrived quickly with instructions on how to replace them. Excellent service.
Thank you for completing the feedback form. We are happy you chose us to help you fix your appliance.
Appliance Parts Pros seems to always has what I require and has incredibly fast shipping (regardless of this pandemic nonsense). Will continue to order from these guys. Cheers.
Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.
It was easy to identify the part needed for my refrigerator. When ordered it arrived within a few days and was perfect!
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If I have an appliance problem, the first place I check is appliance pro.
Thank you for telling us. Congrats on the repair.
Everything I've needed to restore my Kitchenaid gas range! Helpful tech's and customer service.
Thank you for writing this review. We hope the repair was successful.
I spoke with a Michael C. It was the most informative conversation I have ever had with a customer rep. He did everything but install the part for me
Thank you for taking the time to review our site. We are happy everything worked out.
Representative was helpful in finding the right replacement parts for my stove top. Received on time. Would deal with them again
Thank you for taking the time to share your experience. We are happy you found us.
After 4 calls with your service techs I was told that an electical part was the very likely cause of my problem. I went and ordered the part, tried it and it did not solve the problem.The part that ultimately fixed my problem was a thermosat which the tech initally did not believe was the problem. I wish your company accepted my return of the control panel. I returned it but was denied a refund. Unfortunately, I can't use your company in the future for obvious reasons.
We're always striving to improve our customers' experience, so we appreciate your feedback. I apologize for any confusion there may have been about our policies. Our return policy (laid out here https://www.appliancepartspros.com/customerservice/returns.aspx) does state that electrical parts that have been installed are not eligible for refund. While we do provide free technical advice, we can't guarantee that any given part will 100% fix a problem because we aren't there in person to examine the machine. If you ever have doubts about a repair, it's always possible to call a service technician if you don't want to risk trying parts you may not need.
I needed a small timer knob for a 32-year old Whirlpool wall oven. This business actually had it, new and OEM. There was a full parts diagram for the oven so I could make sure it was the right part. Was shipped in under 24 hours after I placed the order. Shipping was kind of glacial - one week to go 270 miles, but that was more due to FedEx. Packaging was appropriate, and the part is now installed (no instructions were necessary). Positive all around.
One exception: shipping charge of $11 was high, given the slow shipping. So I knocked off a star. But I would probably buy from them again. I guess it does cost a lot to maintain a big inventory of obsolete parts.
Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.
The return selection of "part was installed and did not solve the problem" should be removed since you cannot return a part that was installed. Very misleading. I wasted $20 mailing my parts back and I am also out the $299.
I apologize for any confusion there may have been about our policies. Our return policy (laid out here https://www.appliancepartspros.com/customerservice/returns.aspx) does state that electrical parts that have been installed are not eligible for refund. That selection is still there for parts that can be returned after installation, such as cosmetic parts.
Non legit. Cancelled order and was charged anyway then they shipped and told me I have to pay for return shipping although I cancelled anyway. When I called the lady hung up. Was told I would not be charged by Kelly. Lied. DON'T USE.
Thank you for taking the time to share your experience with us. At the time you requested to cancel the order, it had already been packaged and shipped, so we could not cancel it. We sent a prepaid shipping label on 2/10, and I apologize if you did not receive it. We then issued you a refund for the part and for your shipping on 2/16. If there is anything else you feel that we should do, please let us know.
Ordered 2 parts for a dishwasher. Both delivered next day! One was perfect; the other broken. Called and spoke with Cindy who was very helpful and efficient. New part was ordered but then was delayed. (As much is these days) Point being - communication was excellent and part was received shortly after. Great Company.
Thank you for letting us know how much you liked our services. We appreciate your endorsement!
Received parts fast and in good condition. Very pleased with parts received.
Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.
I troubleshot fan and mine was bad so I purchased a motor dc evaporator fan assy from them. Plugged item in and still did not work. Unplugged new unit and called service repairman. Repairman tested fan and new one was bad. Went a bought a new one and installed. All worked fine other than it cost me $350. Unfortunately, when I called and asked for a return due to bad part, the company would not provide a refund as it was plugged in for 10 second. What a joke. I definitely feel like I got screwed and they wont warranty their parts. Go somewhere else as they will screw you as well.
I apologize for any confusion regarding our policies. As our return policy (laid out here: https://www.appliancepartspros.com/customerservice/returns.aspx) states, installed parts can't be returned for a refund. However, we do have a 365 day warranty! All you have to do if a part fails within that year is to let us know and we will replace the part at no cost to you. It looks like we've already processed a replacement for you. If there is anything else we can do, please let us know.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!