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AppliancePartsProsReviews 352

3.1

From the business

We help people save money and fix their broken appliances quickly by providing quality parts and free repair help.


appliancepartspros.com
Founded in 1999
Cleveland, TN
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AppliancePartsPros Reviews Summary

AppliancePartsPros has a rating of 3.1 stars from 352 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AppliancePartsPros most frequently mention customer service, next day and quick delivery. AppliancePartsPros ranks 5th among Appliance Parts sites.

service
33
value
32
shipping
32
returns
16
quality
26
This company responds to reviews on average within 3 days
Missouri
1 review
0 helpful votes
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Fast delivery
February 3, 2022

I don't need 50 characters to explain fast delivery.

Date of experience: February 2, 2022
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for using our site and for your feedback. We'll be there for you next time, too!

Florida
3 reviews
0 helpful votes
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SPECTACULAR!
February 2, 2022

NO... I AM NOT GETTING PAID FOR THIS! I've ordered from this site on multiple occasions and I have yet to be disappointed!

Date of experience: February 1, 2022
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

North Carolina
1 review
0 helpful votes
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Great Performance
February 2, 2022

Well Satisfied with my experience with this company's

Date of experience: February 1, 2022
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you so much for taking the time to give us feedback. We are glad you liked our services.

Illinois
1 review
0 helpful votes
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Washer Springs
February 2, 2022

Good experience Need to return part of the order 3 springs were the wrong size When I called about them the lady was great. Will definitely do business With them again

Date of experience: February 1, 2022
Jenny H. — AppliancePartsPros Rep
over a year old

We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Michigan
1 review
0 helpful votes
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Range fan
February 1, 2022

Ordered part to repair range fan. Everything went according to plan. Good support from appliancepartspros

Date of experience: February 1, 2022
Jenny H. — AppliancePartsPros Rep
over a year old

We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Louisiana
1 review
0 helpful votes
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Good service, prompt shipping
February 1, 2022

Have ordered from them twice and am fully satisfied with all facets of my transactions. I am currently in the process of returning an item that did not work out and so far the return process has been easy.

Date of experience: February 1, 2022
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Maryland
1 review
0 helpful votes
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The warehouse did not ship in a box and the first item was chipped. I contacted their Customer Service and they quickly resolved the issue and shipped another with special instructions. Love their install videos too.
I'd order again for my next DIY repair.

Date of experience: February 1, 2022
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for taking the time to review our site. Your feedback is much appreciated.

Pennsylvania
1 review
0 helpful votes
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Water Tank Replacement
February 1, 2022

Placed my order and the part was at my door the next Day! Couldn't believe it. I put in the part and there was a factory (GE) defect. I contacted customer service on the computer and they had a replacement part to me the very next day free of charge! They handled the warranty situation with GE. Thank you so much. Would highly recommend AppliancePartsPros to every one who wants to handle their own repairs. Thanks ApplianceParts Pros. I used their video to show me how to do the repair. Was great. Saved a ton of money.

Date of experience: February 1, 2022
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for filling out the survey. We appreciate your review.

New York
1 review
0 helpful votes
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Good deal
February 1, 2022

They helped diagnose, had the parts, and shipped fast at a fair price.

Date of experience: February 1, 2022
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for taking the time to let us know how we did. Your review was very nice.

Virginia
1 review
0 helpful votes
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Excellent Customer Service
February 1, 2022

I was looking for just a small part on a Kenmore refrigerator on a house I recently bought. I went online and tried to match the part with the model. Just to make sure I called and in a matter of a few minutes was told I had indeed identified the correct part. It arrived two days later and works just fine. The customer service person I spoke with was extremely pleasant and wanted to ensure I was getting exactly what I needed.

Date of experience: February 1, 2022
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for completing the feedback form. We are happy you chose us to help you fix your appliance.

New York
1 review
0 helpful votes
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No refund shipping label.
March 3, 2022

I received a wrong dishwasher rack with another part I ordered from the same make, model, and serial number. I received an RMA with a generic shipping label instead of a return label from their preferred shipping vendor (Fed-Ex). Shipping charges were quoted $54 to $55. The part was $63, what point in shipping back to get $8 back.

AppliancePartsPros attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2022
California
1 review
0 helpful votes
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Easy to work with
February 1, 2022

I had questions and the service people were helpful in getting me to the correct answers.

Date of experience: February 1, 2022
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Florida
1 review
0 helpful votes
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Ice maker
February 1, 2022

It works well in releasing the ice. The only problem is, now it doesn't stop making ice and if we don't catch it, it overflows (when opened) on to the floor.

Date of experience: February 1, 2022
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for sharing your experience. Don't forget to check us out on Facebook.

California
1 review
0 helpful votes
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The parts did not last.
March 3, 2022

After installing the parts the washer machine began working perfect. However, after using it for a while it began doing the same thing. It gives the same error code. I am very disappointed.

AppliancePartsPros attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2022
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for telling us your experience. All of our parts do come with a 365 day warranty, so if the part has failed, please let us know and we will be happy to replace it at no cost to you.

New York
1 review
0 helpful votes
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Lint Filter
February 1, 2022

I ordered my lint screen and received it the next day. Service was great

Date of experience: February 1, 2022
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for writing this review. We hope the repair was successful.

Illinois
1 review
0 helpful votes
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Washer parts
February 1, 2022

Was exactly what I ordered. Shipped quickly. Will order from them again.

Date of experience: February 1, 2022
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for taking the time to review our site. We are happy everything worked out.

New Jersey
2 reviews
0 helpful votes
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Great service
February 1, 2022

The person that took my order was very knowledgeable, he helped me thru all the process with professionalism.

Date of experience: February 1, 2022
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for taking the time to share your experience. We are happy you found us.

Oregon
1 review
0 helpful votes
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Five stars
February 1, 2022

Great experience, great experience, great experience, great experience...

Date of experience: February 1, 2022
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Pennsylvania
1 review
0 helpful votes
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Stove replacement parts
February 1, 2022

The parts were shipped quickly and were a perfect replacement for the defective part in my stove.

Date of experience: February 1, 2022
Jenny H. — AppliancePartsPros Rep
over a year old

Thanks for your feedback. We are happy to hear that the repair went well.

Georgia
1 review
0 helpful votes
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The diffuser
February 1, 2022

I was shocked when my part arrived the next day. The web site was easy to find and order.

Date of experience: February 1, 2022
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for letting us know how much you liked our services. We appreciate your endorsement!