Overview
American Trucks has a rating of 4.1 stars from 11,031 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery and great experience. American Trucks ranks 1st among Trucks sites.
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Great service, fast delivery and quality product. Would recommend them for anyone who needs parts.
520$ manifold "kit"and they don't ship all the parts. Got my "kit" today and brought it to the shop to get installed just to realize they didn't put gaskets in the box. So here I am paying 520 for a partial order on top of paying 50 for new gaskets on top of 500 installation fee. But it's ok because they refunded me 25$!?!? Learn how to package all parts before shipping or not be so cheap when refunding. That 25 doesn't even pay for my gas to drop my truck off at the shop. Terrible customer service. This is the first and last time ordering off this site
520$ manifold kit and don't even receive all the parts. Got my box today and brought my truck into the shop with my kit just to realize they didn't put gaskets in it. So here I am paying 50 more for new gaskets on top of the 520 for the manifold "kit" on top of 500$ installation fee. But it's ok they refunded me 25$!?!? Very cheap and unprofessional in my opinion. Learn how to ship all the parts or maybe not be so cheap on the refunds. 25$ doesn't help me at all. Will not be ordering off this site again.
Opened the box and found minimum packing
Headlamp assembly bracket was broken off. Contacted American Truck and was told all the steps to replace as well as email info. Hoping the replacement gets here in one piece
Hello Peter,
Thank you for speaking with me this morning, as stated soon as the return team approves the replacement you will receive that RMA email to return your broken one. Again, if you need any additional assistance do not hesitate to give me a shout! Enjoy in Hawaii.
Thank you,
Allison
Bought a retractable tailgate step. It was easy to purchase and I received it within a week.
Order showed up 4 days early and was easy to track and the install went very easy
On time and great products 5*. No hassle. Came with stickers
My order arrived on time. Good product, no problems.******
My experience was very good, everything came very quick and everything was in my order
Ordered a 2024 F150 cold air intake. Received a 2018 Mustang intake. Already had old one out and ready to install new one in my free time. Now my free time is spent returning wrong item.
Hello Travis,
I just left you a voicemail regarding your review, I went ahead and released the replacement so keep an eye on your email for tracking notifications. Also I issued you a voucher to use on your next purchase online or over the phone.
Thank you,
Allison
Great item, needed to adjust and re-work the ladder to accommodate my tonneau cover latches.
Excellent product fits over exiting mirrors. Received in a timely manner.
Great selection of products. Lured me away from Real Truck.
Good job I had my doubts with all holiday shipping going on thank you
Purchased a SCT handheld a few months back for my 15' ecoboost F150! The canned tunes that come on were ok, nothing to brag about. After getting the 93 performance, 87 eco, and 87 perf/tow from 5 star I'm more than happy to have spent the extra money on tunes! They tuned my truck for my exact modifications and it really "came alive"! 10/10 recommend!
Representative was really helpful and understanding loved the tacked that the product was in stock and was delivered within 3 days.
I order a taillight for my 2018 GMC Sierra and we received it quickly and it was exactly like the original.
I am not happy I have been trying to reach you about a existing order!
Veronica,
I left a follow up voice mail regarding your review. At your earliest convenience please return my call if I can assist further and I look forward to assisting you.
Thank you
Kelly 1395
Paid for two day shipping $16.99 took 4.5 days to get. Not what I was hoping for
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- Paoli, Pennsylvania, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Keynin,
I just left you a voicemail regarding your review above, I apologize that the gaskets were missing from this kit and you didn't find the resolution satisfactory. As stated in the voicemail the additional refund was issued back to your original payment method. If you need anything further please do not hesitate to reach out to me directly.
Thank you,
Allison EXT 1896