Overview
American Trucks has a rating of 4.1 stars from 11,076 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery and great experience. American Trucks ranks 1st among Trucks sites.
Instant Feedback
Did Google search and found American Trucks. Needed to replace passenger mirror on my RAM 1500.
Found the part on the website easily, easy checkout process and quick shipping. Would certainly do business again!
I ordered this product and after two weeks of waiting I contacted the company to see where my package was. The company told me they were back ordered and once they get the product they would ship it out. I had to cancel my order, request a refund and order it from a different company. It would be great if the company would notify you if they don't have the product on hand. I advised my husband to not use this company any longer as this is not good customer service.
I have 30 dollars credit and couldn't find out how to use it, no option to add it to my cart no option in my account to use a gift code. Garbage website.
This switch fit my truck but it only controls my front windows. The rear switches do nothing. I followed the instructions to install.
Hey Michael,
I'm sorry I missed you I tried to call but couldn't get through so I sent you a follow up email instead. We suspect the one you received is actually defective since this should control the rear windows as well. Please let me know if you would like to move forward with a replacement.
Thank you,
Allison
Great experience product came in and was packaged nicely, product seemed well made. Cannot wait to install them in my super cool truck.
So it was delivered by Fedex. I filled out their site that says they'll give you updates on delivery. Today I went on both sites; AT and Fedex and found delivery time between noon and 2PM. At 2:05 PM I checked again and Fedex had changed the time to 2:30-4:30 PM and never sent me an update.
I had to leave my house by 3:00 PM so I went on Fedex's website and attempted to stop the delivery. At 3:00 PM I left my house not knowing what Fedex was going to do.
Of course it was delivered in front of my garage for anyone going by to see and steal.
Luckily it wasn't stolen, however the box had tears in it and looked slightly bent. The wife and I brought into the garage for the night.
I'll look at the packaging more closely tomorrow and take pictures.
I'm not very happy about this delivery.
Hello Sean,
I just left you a voicemail going into further detail regarding your review, I apologize for fed ex delivering after you attempted to reschedule, if there is anything wrong with your item please do not hesitate to give me a call back at ext 1896.
Thank you,
Allison
I was Profiled. And told that I was most likely a Fraud. So American Trucks Cancelled my order. And now am waiting for A/T to refund my money of 2,407.72 which they did and it's pending for 5 days. All because someone just picked me and said fraud. All lies am a Retired NYS Police Officer. There is no fraud. But lies. U want to know why. Thank you all for your time. Have a bless evening.
Hello Ted,
I located your order that was cancelled I see you have spoken to customer service regarding this order and why it was cancelled. Unfortunately your order was determined "Fraud" by our security system Riskified that is also used by other retailers. We as a company have no control over this and have no way to push the order through if Riskifed cancels it. We can encourage customers to replace the order and make sure that the billing address matches the credit billing statement and email address matches as well. Thank you for taking the time to write your review.
Allison
Easy to order. They took my money. Order due February 12 and got notified February 10 that they don't have stock. Gave no notice as to when I will receive. No credit or offer for my inconvenience. So far not impressed.
Hello Mike,
I'm sorry about the delay with your order! I was able to review your order, and currently we're working to get this order shipped out for you. As soon as I have any updates, we'll reach out via email. I'm hopeful we can ship out your parts, but if we're unable to we'll make sure to cancel and refund.
Again, I truly apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
You're looking for a review and I haven't even got my stuff yet because it's out of stock But you made me pay in full I need some answers. When is this gonna be in stock? When am I gonna receive my stuff Getting close to telling you to pound sand
Hello Daniel,
I located your order for the Grill inserts, you are correct this item is out of stock at this time and we do not have an updated estimated arrival for shipping or when we will be getting this item back in stock. We do not charge until the item is shipping therefor what you are seeing is an authorization hold on the funds with your bank. These authoriation holds normally fall off within 7-10 business days depending on your bank. You are welcome to keep the item on back order, cancel or contact our sales techs to locate an alternate item if we have one available.
Thank you,
Allison
Ordered 2 items to be picked up same day. Received an email stating my order was being prepared and that I would receive an email when order is ready to be picked up. Still have yet to receive an email stating order was ready for pickup and supposedly everything was in stock. Still have yet to get my items.
Hello Philip,
I just sent you a follow up email regarding your review. This is also in reference to your pick up order for the Intake and Tuner. We want to extend our apologies that this order was not ready for pickup as shown on the website and for any delay in installation. Please feel free to get back to me when you can!
Thank you,
Allison
Received my order in 3 days. The order was expedited quickly. The unfortunate thing was when I was installing the cover a tab broke but after aligning the cover from the bottom I was finally able to install it I almost ordered another one but it looks I I got to work. I think it's holding up ok. But the product is very close to the original cover. Your product is well made but those tabs are easily broken. Overall your service and product is outstanding.
It was quick to find the part I needed and the confirmation of the vehicle to ensure the part was correct. The part was delivered in 3 days considering it was over Christmas that was amazing.
I was excited until I opened my box and my lenses aren't smoked! The picture of the ones I ordered were dark, these are almost completely clear. My tail light lenses are dark like the picture I ordered from. WTH! Actually after looking closer my taillight lenses aren't very dark either the background is just black.
Hello Rich,
I apologize that the lens did not arrive smoked like you ordered, I see you have already setup a return and it is processing with the supplier, please keep an eye out on your email for updates and contact. I have issued you a voucher for the inconvenience that you can use on your next purchase online or over the phone. If you need anything else please feel free to reach out to me at ext 1896.
Thank you,
Alison
I'm highly satisfied with the Tuffy undersea combo safe. It was very easy to install - only took about 40 minutes. It's well built and has relatively thick gauged steel. It would take quite a bit of effort and time with some robust tools to break into this safe. I feel comfortable that I can leave valuable items in my vehicle and they will remain secure and safe. The safe actually allows you to store gear behind it (against the backseat wall) and a ton of additional space in the safe without protruding into your foot space in the back seat area.
Ordered my parts on 12-4, expected delivery date was 12-9 to 12-11. Today is the 9th and the order hasn't even been processed and expected shipping date is now the 13th. This is not a good experience so far, as I need to replace the drivers side hub that is starting to make noise. The entire reason I ordered from this site is because they could get the parts to me faster than anywhere else I looked. American Trucks, help make this a better experience.
Hello Jason,
I just left you a voicemail confirming that you received your order that I do show was delivered on 12/9. Apologize again for any miscommunication or confusion around the delivery date.
Thank you,
Allison
Easy Install! Less Than 90 minutes.
Installed On Ram 2500 didn't need to lift the truck only used Jack Stands To hold Up Prod
A lot to choose at a great price. Easy to navigate thru with too many options to see. Love that you can search for your specific truck.
Ordered an AEM Dry High Flow Air Filter, got it in about 3 days and everything was there as advertised. I haven't driven with it a lot, but I've noticed a little better throttle response and turbo boost levels when getting on my '24 F150 Powerboost.
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Hello Kimberly,
I apologize that this happened to you and your order was cancelled, I can understand how frustrating this must have been. Because of the trending social media videos, these straps are now in high demand. It caused a massive backorder, and the manufacturer had to discontinue them as they are unable to fulfill the orders for us. I apologize again for any inconvenience this has caused you. If there is anything else we may assist you with please feel free to reach out to me directly at ext. 1320.
Thanks,
Desiree