American Trucks

Shipping was slow only when I requested to cancel the order it was shipped out right away, once shipped I got it in four days. It arrived in great shape.

I WAS PRETTY PLEASED TO SEE A WHEEL THAT I HAVENN'T FOUND ELSEWHERE AVAILABLE TO ORDER. I DAMAGED ONE OF MINE. I PLACED THE ORDER AND NOTHING WAS CONFIRMED, BUT THE CARD WAS CHARGED. AFTER AN ONLINE CHAT I WAS TOLD THAT THEY WOULD GET ANOTHER IN 12 WEEKS FROM THE MANUFACTURER, BUT THE MANUFACTURER HAD CONFIRMED WITH ME THAT NONE WILL BE MADE AGAIN. IT IS DISCONTINUED. I WAS ABLE TO GET THE ORDER CANCELLED AND AWATING THE CC CHARGE REVERSAL NOW. I AM NOW GETTING AN INORDINATE AMMOUNT OF AD EMAIL FROM AM TRUCKS.

Finding parts for my truck, has never been easer. I like that they make sure it fits my truck before it ships.

💯satisfied
I will order again grom this company fast shipping. This oil catch can is direct fit and good quality.

1. No instructions as to wireing or anything else.
2. Upper mounting tab on passenger side inboard was broken off.
3. One of the light mountiong holes was sloppy and not to specification.
No problem in removing and replacing the new lights.
Figured out the wireing issue,
Got some washers and solved the passenger side mounting issue.
Should not have to do any of the 3 issue mentioned above. A QC person and a electrician could have just written a note for all buyers to save agro.

Bought a 5star x4 tuner with 3 custom tunes for my 5.4 triton f150. The device arrived fast and the american muscle tuning team gone above and beyond to answer all of my tuning questions even saying i can call during install and theyll have a tech walk me through it all. Very cool dudes when we talk 10/10

I purchased the flashpaq f5 thinking I would be able to take it out of the box and start using it. Boy was I wrong. Once you receive the tuner you have to download a app to a computer to update your new purchase because why would it be updated straight out of the box considering you just spent 500 dollars on it. I myself do not own a computer so after seeing you need to update it before use i messaged one of the techs at American trucks to ask what to do. Chan b told me i would be able to use ut even though i did not have a computer which is incorrect. After a conversation with another tech I was told there was nothing they could do and I would have to call BAMA. I ended up finding a person with a laptop I could use and tried following the instructions but guess what the instructions are outdated and the app ignition they say to download does not exist anymore. Now you have to download download agent or something to that affect. Once I figured out where and how to download that I was able to update the tuner and it worked fine. My opinion spend to money and go to a tuning shop this product is not ready to use striaght out of the box and difficult to figure out how to update considering the instructions are no longer valid. If I could give zero stars I would. I will never buy another product from American trucks. Plus they spam your inbox I get multiple emails daily.

I placed my order and received a delivery date of Dec 10. I am 3 days past my delivery date with no update on my item and where it is. I fear I will not even receive it in time for Christmas. I reached out to customer service and haven't heard a thing back unfortunately. I feel as if I was scammed by this website. You are better off buying from a retailer like Amazon. At least you will get your item or customer service will help you.

Overall a terrible experience which is surprising. The items I ordered reflected in stock when the order was placed, even within the confirmation email. I even received separate tracking numbers for both items. Only one arrived so I tracked the missing item which reflected the tracking number was not valid. Upon inquiry I was informed the item is on back order with no estimated date or fulfillment. Then when I asked for a refund, I was told a ticket had to be created to request one.

Carr Hoop II steps have a description that states simple installation that should only take a few minutes. However, there is no mention of drilling requires for installation, so it is implied that the parts are bolt-on. THEY ARE NOT BOLT-ON.
This installation is far from simple. One small mistake in eyeballing the location to the drill the bracket mounting holes can screw up the entire installation. The description should be updated as it is very misleading.
Not only that, but the parts/instructions sent were for the wrong vehicle (Colorado/canyon instead of Sierra/Silverado).

On 1/26/25, I ordered a set of Redrock body side moldings for my 2024 F250 Crew cab. I ordered an open box set that American Truck (AT) listed as for my 2024 F250. These were about $70 cheaper than a new set. When the moldings arrived, they were for a 2015-2020 F150; wrong model and wrong year. I used their online return link, explained the problem and uploaded the required pictures. Within an hour, I received the return authorization and a FedEx mailing label. I then had to find and drive to a FedEx drop off location. I received only a store credit. I called their customer service and explained that I did not want a store credit. I was given a refund to my credit card. About one month later, I received an email from AT that they had another open box set for sale. However, this time I also called to try to make sure they would be the correct ones. I was told they would be. On 2/27/25, I ordered the other open box set of Redrock body side moldings for my 2024 F250 Crew cab. When the moldings arrived, these too were for a 2015-2020 F150; wrong model and wrong year. I again used their online return link, explained the problem and uploaded the required pictures. Within an hour, I received the return authorization and a FedEx mailing label. I then had to again drive to a FedEx drop off location. This time, I only received a store credit. Because the only item I wanted on the AT website were the body side moldings, I decided that I would purchase the new ones to use the store credit. On 3/4/25, I ordered the a new set of Redrock body side moldings for my 2024 F250 Crew cab. I paid the additional $70 with my credit card. When the moldings arrived, they were AGAIN for a 2015-2020 F150; wrong model and wrong year. The box also showed that the brand was EGR which is a different brand of moldings on the AT website. I both spoke on the telephone with a customer representative and online chatted with another. The person I spoke to on the telephone started the return process. I then uploaded the required pictures but this time I did not get the return authorization. Instead, this time I was told by the AT representative in the chat that I would have to wait 5 to 7 business days (1 to 2 weeks) for their "vendor" to approve the return. Despite the fact that I told him that it was the fault of AT, I was told that it is their "policy." So now, AT has had my money since 2/27/25. I suspect that after the "vendor" reviews it, a return will be authorized. I was told that if a return is authorized, I would only receive a refund of the additional $70 I paid on 3/4/25 and the remaining approximately $120 would again be a store credit. I do not want a store credit. This was 100% the fault of American Truck. I want a full refund of my money.