Overview
Alpine Home Air has a rating of 4.5 stars from 145 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alpine Home Air most frequently mention and customer service. Alpine Home Air ranks 296th among HVAC sites.
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Both arrived undamaged, fast shipping, great price, helpful
I installed a heat pumped and by passed my old air forced oiled furnace with blueridge system and the home heats way better entirely i know it will be more economic than oil,highly recommend systems
I received a 2 ton package unit that was shipped with a refrigerant leak somewhere in the coils. I contacted customer service about the problem and asked for a replacement, I was asked to do leak check, which I didn't mind, thinking this would help get the issue resolved.I was led to believe that by doing everything asked of me would resolve the issue. I got a return call from customer rep. Telling me that no replacement unit would be offered. All I was offered was parts and " Wholesale Compensation " for my time, refrigerant, welding supplies, nitrogen and vacuuming unit. My problem is that the homeowner wants the unit replaced, and I can't blame him. After spending a day installing the D.O.A. Unit and paying a helper and another day of chasing a leak I must now purchase another unit to satisfy the homeowner to get paid for the D.O.A. Unit which I still have to repair and HOPE that I can sell to try and at least break even. I will not be using them after this is finished. In the past I have not had any issues, but you do not know a company until you need their help. A.C. Wholesalers, Baker Supply and Ed's Supply were where I had used before I started using Alpine and it looks like I'll have to go back to one of them.
Purchase with confidence, great customer support, great shipping, Thank you Alpine.
My 3rd unit purchase smooth as always. Been buying from here for all my mini-split needs for the past 7 years.
Delivery and packaging were solid.
Installation was straight forward (DIY 24K BTU) and took me about 5 hours from start to finish, including breaker, wiring/conduit, bracket mount and all else.
Works very well on A/C and heat seemed to be effective as well. Will know more over the coming few months. Looking forward to FP (Freeze Protection) capability as this was installed at our rural cabin in Northern Maine.
I like the unit. Working great. I would like to see the instalation manual be written in aclearer manner. The instructions were vague concerning the drain hoses and the pvc sleeve for line set through the wall.
Got it installed yesterday...everything went good...have to really pay atention to the wire colors on the cable between the units...unit is very quite...its was installed in our bedroom.
In five years leaks blower motor very frustrating
Nobody can find leak every year blower went out twice. Customer service tries to help but nobody supports thier product
Needed to upgrade my R22 unit, I went right to Alpines site, as I have already replaced my Electric furnace in 2019. Which I also purchased from alpine. Install of my a/c outdoor unit, was as simple as putting peanut butter on bread. Delivery was fast and driver was very helpful. Even helped me get it where I needed it. I upgraded from a 2 ton to a 2.5 ton. Which works perfectly for my 1500sq ft home. Thanks again Alpine for another flawless purchase.
Every step of the research, quoting, ordering and receiving my order was excellent! Great support, great pricing, super fast shipping, quality delivery... A+++
The overall experience was fantastic! Easy to navigate website. The shipping was very prompt. I even had additional follow up calls after ordering making sure I didn't need any additional installation items. Very happy!
I do wish that a template for hanging and drilling hole to outside was included.
Service was great parts arrived on time and I will return to do business again
Delivery was on time and easy. All components arrived in good condition.
Installation is not yet complete so I can't comment on the system performance or operation.
All components seem to be high quality. Can't give a 5 star until we have experience with system operation.
We've used alpine mini splits before and have been very happy with them. The price and delivery are unbelievable. Ordered them one day and they showed up the next day. Never had that kind of service from anyone before.Will definitely recommend.
Customer service is awesome answered all my questions professionally. Then up graded my old Blueridge minisplit to a new Blueridge minisplit and easy to install and works great and doesn't break the bank. Thanks
We had some trunkline damage to our old resistance heat central system-after getting a quote of $22k to replace and repair we started looking at other options. We use mini split systems at work so I built my own system on the Alpine web store, had everything delivered and for nearly 1/3 the cost we are up and running. Great customer service excellent and fast shipping
Everything from customer service, delivery, packaging, and products are spot on! You can not go wrong with this product or company. I have been highly impressed with every single aspect! I bought 4 - 9,000 btu's and 2 - 12,000 btu's for a true 3,200 sq ft barndo build. If I was to ever state the best experience I ever had while purchasing a new product from a new company. It's right here hands down 1,000%.
First impressed by the breadth and depth of the product offerings, the level of detail provided for each product, and full transparency on the manufacturer of the systems, US parts stock, etc.
After narrowing my choices, several excellent and highly-informative interactions with Alpine sales team members confirmed sizing, options, and provided confidence in placing an order.
All components on the checklist for the job arrived together, well-packaged and in great shape.
System is installed, and is perfect for the space.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members