AllbirdsReviews 172

This company does not care. I ordered a pair of shoes that was not delivered because purolator thought my house didnt exist. After calling purolator 6 times, they still did not deliver. I called allbirds for a new package sent with canada post. They sent it again with purolator. Again, purolator did not try to deliver. Then the third time they sent with canada post. I called every day for 1 week to try and address this issue. Then suddenly I receive 3 pairs of shoes. I called allbirds to request a return label for 2 shoes to send off before i go to work. They make me wait and I was late for work since they never sent the shipping labels. Then When i called the next day to request a shipping label to return the 3rd pair as well, the girl on the phone sent it in 1 second. The manager Jin Kim acts concerned for your customer experience but In the end he didnt do anything. Theyre do not know proper customer service. Just go to a real brand store like nike or adidas and get shoes you know you will like. If you want bull$#*! customer service, call allbirds.

Been wearing a pair of allbird wool runners (about 50% of the time) for a year and a half now. I had never heard of them until my husband got them for me for my birthday, and then I was irritated because I didn't like the look of them and had wanted to pick out my own shoes (jerk, I know). Was planning to return them but I tried them on just so he wouldn't feel too bad, and then didn't want to take them off. After wearing them a week I had decided that I loved them. I can move my claustrophobic toes around with ease. The only downside to these is that now all my other shoes feel very rigid and constricting in comparison. I'm not sure why others on here have had such a negative experience, but wanted to share my good experience to counteract that. Came across these reviews while trying to decide what kind of allbirds to get for my next pair.

These are not even close to being the most comfortable shoe I've ever worn. In less than 5 steps I could feel the back of the shoes grating on my heels. By the end of the day I had 2 blisters on the heels. The tip of my toes and the top of my foot (the tarsal-metatarsal joints) were extremely sore. I wear a size 8 in everything except my running shoes where I wear an 8.5. My past 2 pair of shoes were Danskos and Sauconys... those I wore for 12 hrs right off the bat with no problems whatsoever. Thankfully Allbirds has a 30 day return policy.

I was so excited when my Albirds arrived. A breathable shoe made of natural, sustainable components - it sounded like a dream come true.

Myth 1: You won't need socks
Truth 1: I have never had a more smelly foot in my entire life than during the 20-some days of wearing the shoe without socks. It does not breathe as promised, so your feet get more sweaty all throughout the day... So, with all due respect, you do need to wear a clean pair of socks with there shoes unless you want to grow a gross bacteria farm on your feet.

Myth 2: Most comfortable shoe in the world
Truth 2: This is the only shoe that I have ever gave me a blister/sore from regular use over such a short period of time. I did not run a marathon. I did not go on a hike. I just used the shoes during the week while working at the office, and it was a painful experience... I tried to make it work by putting medical tape over my heel, which is where the very rough edge inside the shoe had rubbed off my skin.

Myth 3: No negative reviews means that it is a great shoe
Truth 3: Allbirds does not sell through regular channels, such as on Amazon. There is no convenient way to leave an honest review. I literally had to go a site called SiteJabber to leave a review - what about having a place on the Allbirds website where people can leave their reviews, whether they be positive or not positive? What about honesty?... On YouTube and other avenues, some people have kindly taken the time to share their thoughts, and it is a mixed bag. On popular blogs, reviews are shared with affiliate links - those reviews are, of course, all butterflies and rainbows.

It seems that Allbirds is not about actually supplying quality products. Instead, they go to great lengths to use sustainable materials to create, well... a garbage shoe. I got mine refunded. Yet I wonder how many people had a similar experience to my own and who just did not want to take the time to send them back. Or who felt guilting about returning a shoe that is supposedly so wonderful, or so the website claims.

The customer service team was very helpful in getting the return taken care of, but then again, I was only returning the shoe because it was absolutely nothing as described. Perhaps Allbirds is not in the business of selling shoes, but in the business of charging a premium for a shoe product that doesn't work and then controlling the narrative so that only a few people want to do a return. Is that really selling a shoe, or selling a lie?

I bought these shoes and I love the look and the feel. I have always wore a size 6 in any shoe and when I got them they felt a little snug on the toes but felt they would loosen up as they were worn. I had on very thin socks and I walked some a couple of days before going for a longer walk. I got terrible blisters on both heels that took two weeks to heal. I would not suggest this shoe for the fact that there are no half sizes. I can wear them out for a short period of time but for $95.00 I was expecting a whole lot more. I will not purchase another pair.

I ordered a a pair of shoes for rush shipment to have for an upcoming trip. Phone rep entered my address in the wrong line and shoes were never sent out. Had I not called, I would have never known there was a problem. I asked if they could sent me the shoes overseas as I was leaving, but I was informed they do not have this capability. Nice shoes, too bad they do not run their company to a professional standard that is expected in 2017. Not worth the hassle.