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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I've always been able to find a great variety of books using Alibris.
I absolutely love this site! Fast, and user friendly
Easy to sign up. Great to search across other sites and find best price
Streamlined process and had what I was looking for at several price points and conditions...
Unable to get my password accepted. Advice, please.
I just bought a book through the "go fetch" option, and was surprised how quickly I got multiple replies! Thanks Alibris!
Very quick process, will see how the shipping goes.
Awesome, but I wish you would show the shipping costs before getting to the final pay page!
Shopping was quick and easy. I found exactly what I was looking for on the site.
So far so good.
Your website is easy to get around in and understandable to a novice online shopper
Good experience overall. At first I didn't understand the thing about the truck icon--that only certain books count when qualifying for free shipping and savings--that's kind of a pain--but otherwise good.
There were issues with the shipping information. There was no opportunity to change from standard to expedited and get the correct cost added in. The site stated that the standard, untracked shipping was $7.99. I tried to change it to the expedited shipping to see the price but it gave me the same amount, so I just ordered it but do not know if that is, in fact, the shipping option I received.
Scam of a shipping policy. I had $39 of books in my cart and qualified for free shipping, but because it was exactly $39, you did not give me free shipping. But you're already aware of this.
A bit hard to change billing and shipping address.
Alibris is my go to source for books and music. Always very satisfied.
Easily found a book I was missing in my collection! Reasonable price. Love having alibris to search for books no longer in print.
I'm ecstatic to find this breast cancer book for less than
$5!
Regret I was unable to find "the Book" in hardcover.
I got 3 used books with shipping cheaper than I would have been able to buy 1 used book without shipping on amazon as an amazon prime member!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.