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AlibrisReviews 102,083

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
803
value
8,874
shipping
8,864
quality
8,858
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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I've ordered from Alibris many times
February 2, 2021

I've ordered from Alibris many times. Only one time did they send a softcover when I had paid for a hardcover. They refunded me my money and let me keep the softcover.
I appreciated their help.

Date of experience: February 2, 2021
New Mexico
2 reviews
0 helpful votes
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Very easy to get around the website
February 2, 2021

Very easy to get around the website. Pleased with the customer experience.

Date of experience: February 2, 2021
New Hampshire
1 review
0 helpful votes
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I signed up for the coupon through the newsletter however I never received it and that is my only concern besides that i love Alibris! I love how inexpensive the books are, the wide collection, and the quality of the books! I would recommend this site to anyone looking to get some books today@!

Date of experience: February 2, 2021
New York
1 review
0 helpful votes
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Not 100% happy because I applied for coupon by giving you my email address, but then I never received a coupon number to use on my order

Date of experience: February 2, 2021
Georgia
1 review
0 helpful votes
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It's easy to navigate the website with an easy checkout process. There is a good selection of books, and the prices are reasonable.

Date of experience: February 2, 2021
Virginia
2 reviews
0 helpful votes
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First time shopping with you
February 2, 2021

First time shopping with you. I'll definitely use it again.

Date of experience: February 2, 2021
California
1 review
0 helpful votes
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Navigating the update of my password was slow, but the search function was good.

Date of experience: February 2, 2021
Virginia
1 review
0 helpful votes
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I was able to go into this site versus another site...
February 2, 2021
Updated review

I was able to go into this site versus another site that I was warned not to visit.

Date of experience: February 2, 2021

I needed a text book for my Law class and it was available very quickly.

Date of experience: January 18, 2021
Georgia
1 review
0 helpful votes
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Very easy shopping experience
February 2, 2021

Very easy shopping experience. I love the concept of saving paper and paying a rental fee of 7 bucks instead of buying the book for 28 dollars.

Date of experience: February 2, 2021
Pennsylvania
1 review
0 helpful votes
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I buy $200-500 in comics a month from Alibris and everything is simple and cleanly handled. Love you guys.

Date of experience: February 2, 2021
California
1 review
0 helpful votes
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I love how quick and easy it is to order and receive book from Alibris.

Date of experience: February 2, 2021
Florida
1 review
0 helpful votes
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Grateful for old books & those that love them as much as I do

Date of experience: February 2, 2021
California
1 review
0 helpful votes
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Site is very easy to use, but shipping really adds up. I still choose this site over sites like Thriftbooks because I have an easier time searching for specific copies of books I want.

Date of experience: February 2, 2021
Washington
1 review
0 helpful votes
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Caution to other shoppers: very misleading the Alibris attempts to beguile with "coupon codes" and makes ordering conditional on agreeing to let it post our feedback. "I agree to have this feedback published on public websites (Sitejabber, Google, and others) to help inform other consumers.
Please agree to the checkbox before submitting."

Date of experience: February 1, 2021
Arizona
1 review
0 helpful votes
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Good
February 2, 2021

Good. Easy to find things. Would like to see shipping cost either already INCLUDED in the price, or have it visible as I'm shopping. Its a pain to find out at the end the shipping cost. I ended up buying some books on Amazon because it was CHEAPER with my Prime to buy a NEW book there than a used here.

Date of experience: February 1, 2021
Alaska
1 review
0 helpful votes
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Is hard to read the credit card number as I type, so I got it wrong. Please make font bigger and put the white spaces in between groups of numbers.

Offering an opt-in on publicly displaying these comments, and then forcing the customer to agree in order to make a purchase is a very ugly policy. It feels like being tricked. Creates bad vibes. I am greatly put off. I suggest a checked opt-in box. Still sneaky, but not overtly offensive.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2021
New Jersey
2 reviews
0 helpful votes
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It's always easy to order and I have always received books in excellent condition. Thank you

Date of experience: February 1, 2021
Oregon
1 review
0 helpful votes
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Was very happy to find a new copy of this book. Thanks.

Date of experience: February 1, 2021
New York
2 reviews
0 helpful votes
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Fast
February 2, 2021

Fast. User friendly site. Awesome selection, great prices

Date of experience: February 1, 2021
Louisiana
1 review
0 helpful votes
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I found what I was looking for at a reasonable, affordable price!

Date of experience: February 1, 2021