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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I've ordered from Alibris many times. Only one time did they send a softcover when I had paid for a hardcover. They refunded me my money and let me keep the softcover.
I appreciated their help.
Very easy to get around the website. Pleased with the customer experience.
I signed up for the coupon through the newsletter however I never received it and that is my only concern besides that i love Alibris! I love how inexpensive the books are, the wide collection, and the quality of the books! I would recommend this site to anyone looking to get some books today@!
Not 100% happy because I applied for coupon by giving you my email address, but then I never received a coupon number to use on my order
It's easy to navigate the website with an easy checkout process. There is a good selection of books, and the prices are reasonable.
First time shopping with you. I'll definitely use it again.
Navigating the update of my password was slow, but the search function was good.
I was able to go into this site versus another site that I was warned not to visit.
I needed a text book for my Law class and it was available very quickly.
Very easy shopping experience. I love the concept of saving paper and paying a rental fee of 7 bucks instead of buying the book for 28 dollars.
I buy $200-500 in comics a month from Alibris and everything is simple and cleanly handled. Love you guys.
I love how quick and easy it is to order and receive book from Alibris.
Grateful for old books & those that love them as much as I do
Site is very easy to use, but shipping really adds up. I still choose this site over sites like Thriftbooks because I have an easier time searching for specific copies of books I want.
Caution to other shoppers: very misleading the Alibris attempts to beguile with "coupon codes" and makes ordering conditional on agreeing to let it post our feedback. "I agree to have this feedback published on public websites (Sitejabber, Google, and others) to help inform other consumers.
Please agree to the checkbox before submitting."
Good. Easy to find things. Would like to see shipping cost either already INCLUDED in the price, or have it visible as I'm shopping. Its a pain to find out at the end the shipping cost. I ended up buying some books on Amazon because it was CHEAPER with my Prime to buy a NEW book there than a used here.
Is hard to read the credit card number as I type, so I got it wrong. Please make font bigger and put the white spaces in between groups of numbers.
Offering an opt-in on publicly displaying these comments, and then forcing the customer to agree in order to make a purchase is a very ugly policy. It feels like being tricked. Creates bad vibes. I am greatly put off. I suggest a checked opt-in box. Still sneaky, but not overtly offensive.
It's always easy to order and I have always received books in excellent condition. Thank you
Was very happy to find a new copy of this book. Thanks.
I found what I was looking for at a reasonable, affordable price!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.