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AlibrisReviews 102,093

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
803
value
8,880
shipping
8,870
quality
8,864
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
2 reviews
0 helpful votes
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Except that Alibris charged me state sales tax on the $6.98 Shipping which is an error!

Date of experience: February 3, 2021
Wisconsin
1 review
0 helpful votes
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Lost order screen yesterday but worked fine today.

Date of experience: February 3, 2021
Minnesota
1 review
0 helpful votes
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I paid for an electronic book I want in PDF on my PC. This seems like a bunch of BS having a bookshelf app to read the book I paid for. How do I get the PDF version?

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 3, 2021
Oklahoma
1 review
0 helpful votes
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Went just fine
February 3, 2021
Updated review

First time purchasing wish there was a way in the search to pick publisher of book you are looking for

Date of experience: February 3, 2021

First time purchasing wish there was a way in the search...
January 20, 2021
Previous review

First time purchasing wish there was a way in the search to pick publisher of book you are looking for

Date of experience: January 20, 2021
Florida
1 review
0 helpful votes
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Always reliable.
February 3, 2021
Updated review

Even during Co-vid, Alibris delivered my book about cactuses in a timely way to a friend who relocated to AZ. Consumer-friendly site.

Date of experience: February 3, 2021

Consumer-friendly site
January 19, 2021
Previous review

Consumer-friendly site.

Date of experience: January 18, 2021
Maine
1 review
0 helpful votes
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I love Alibris!
February 3, 2021

I love Alibris! I would suggest however, an expedited shipping option.

Date of experience: February 3, 2021
Tennessee
1 review
0 helpful votes
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I found what I needed, and if titles weren't available, the system for letting me know and suggesting replacements was super convenient.

Date of experience: February 3, 2021
Indiana
1 review
0 helpful votes
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Easy and I appreciate the coupon
February 4, 2021

Easy and I appreciate the coupon. Helped my order another book.

Date of experience: February 3, 2021
Michigan
1 review
0 helpful votes
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I forgot to sign in and had 4 items in my shopping cart. I had to reset my password and when I went back all the items were gone. Not really your fault but I was disappointed.

Date of experience: February 3, 2021
Maryland
1 review
0 helpful votes
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I have had a good experience buying books. Dependable.

Date of experience: February 3, 2021
California
1 review
0 helpful votes
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Happy with my many purchases from Alibris.
Tonight in a huge way, bc of what I found, I have to say "HOORAY FOR ME!" & thank you to Alibris for having the copies I got for the great prices I got them for!

Date of experience: February 3, 2021
Georgia
1 review
0 helpful votes
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I found Alibis on a website
February 3, 2021

I found Alibis on a website. The prices are a blessing. Thank you, for your service.

Date of experience: February 3, 2021
Arizona
1 review
0 helpful votes
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Easy to find what I'm searching for and easy checkout.

Date of experience: February 2, 2021
Virginia
1 review
0 helpful votes
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You have great prices and fairly easy to navigate website. Would have better content descriptions like Table of Contents. The main reason I chose Alibris is below

Date of experience: February 2, 2021
Virginia
1 review
0 helpful votes
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Ordering from my cellphone has been effortless
Thanks,
Phil

Date of experience: February 2, 2021
Canada
1 review
0 helpful votes
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I went through the entire order on my phone only to not be able to enter my postal code because the only provided keypad was for NUMBERS. Then the program told me to enter my letter-number combo for my postal code (Canada!) but was unable to enter it. Even the drop down suggestion of my postal code was not accepted. So I had to boot up my laptop and start the entire process over again.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 2, 2021
Illinois
1 review
0 helpful votes
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Easy to browse and a great selection!
February 3, 2021

Easy to browse and a great selection! Check out was simple.

Date of experience: February 2, 2021
Washington
1 review
0 helpful votes
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It IS (emphasis) to try and negotiate the different versions books that come up with a title. Ex, my order had four paperback options, each priced within a quarter of each other. I'm like 'Why?'

Date of experience: February 2, 2021
Nevada
1 review
0 helpful votes
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I quit Alibris years ago for same problems in paying and you have no live help and my attempt at getting things done via emails didn't work. Shame because I could have otherwise been saving money for all these years. I tried again and sure enough, wasted almost 3 hours before finally using PayPal & got big surprise finally got an extremely cheap book paid. I'll now see if I can buy another just to see if can do it that way again.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 2, 2021
North Carolina
1 review
0 helpful votes
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You offer a coupon to sign up for coupons and newsletters but you restrict it to $50 or more. My purchase without tax was $49.90 but with tax, which is what I actually paid for the order, was $53.52
Disappointed that I couldn't use the coupon.

Date of experience: February 2, 2021