Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 102,098

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
803
value
8,880
shipping
8,870
quality
8,864
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Oregon
2 reviews
0 helpful votes
Follow Ryan O.
Unfollow Ryan O.
Send Message
Share Review
Report Review

Keeping literacy alive, and not giving money to Amazon. Win/win.

Date of experience: February 3, 2021
Idaho
1 review
0 helpful votes
Follow Chris P.
Unfollow Chris P.
Send Message
Share Review
Report Review

I wanted to buy two copies of this book but there was either no way to do that or two copies were not available and there was nothing that would let me know that was the case. Otherwise seemed fine. Tried to sign up for the coupon but it said it was not possible

Date of experience: February 3, 2021
Louisiana
1 review
0 helpful votes
Follow Clifford H.
Unfollow Clifford H.
Send Message
Share Review
Report Review

I'll update my buying experience after I receive the book

Date of experience: February 3, 2021
Washington
1 review
0 helpful votes
Follow Janet J.
Unfollow Janet J.
Send Message
Share Review
Report Review

Fast & easy to shop for books here
February 3, 2021

Fast & easy to shop for books here. Their coupons make the difference for me, as I always compare prices among online booksellers.

Date of experience: February 3, 2021
South Carolina
1 review
0 helpful votes
Follow John A.
Unfollow John A.
Send Message
Share Review
Report Review

Easy to use website
February 3, 2021

Easy to use website. Great selection. Obviously pros

Date of experience: February 3, 2021
Illinois
1 review
0 helpful votes
Follow Paul S.
Unfollow Paul S.
Send Message
Share Review
Report Review

SIgn up for a $5 ofr coupon and no indication of if or when it will come. Nor does it appear for this transaction.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 3, 2021
Illinois
1 review
0 helpful votes
Follow Will T.
Unfollow Will T.
Send Message
Share Review
Report Review

As an Alibris customer for many years, this is my first choice 'Go to' whenever looking for any book, music, video. It's surprising to find that what you are looking for is out there somewhere, and probably an Alibris supplier has it to sell. Really! Customer Support is also great.

Date of experience: February 3, 2021
District of Columbia
1 review
0 helpful votes
Follow Alexander M.
Unfollow Alexander M.
Send Message
Share Review
Report Review

Love how so many book stores are able to gain exposure through this platform. The compare price-feature is a wonderful way to gauge market price.

Date of experience: February 3, 2021
Georgia
2 reviews
0 helpful votes
Follow Deborah F.
Unfollow Deborah F.
Send Message
Share Review
Report Review

Easy to order
February 3, 2021

Easy to order. Shipping cost more than item purchased.

Date of experience: February 3, 2021
Ohio
1 review
0 helpful votes
Follow Harold L.
Unfollow Harold L.
Send Message
Share Review
Report Review

You have the products, the prices are good and that is all that matters.

Date of experience: February 3, 2021
Georgia
1 review
0 helpful votes
Follow Barbara I.
Unfollow Barbara I.
Send Message
Share Review
Report Review

Really love Alibris and always recommend you to my friends.

Date of experience: February 3, 2021
Florida
1 review
0 helpful votes
Follow Catherine E.
Unfollow Catherine E.
Send Message
Share Review
Report Review

One complaint is that I order 4 books from one vendor and have to still pay $5 each for shipping.

Date of experience: February 3, 2021
New York
3 reviews
0 helpful votes
Follow PAULA B.
Unfollow PAULA B.
Send Message
Share Review
Report Review

I love the format of the selections and thorough information provided, making it easy to decide.

Date of experience: February 3, 2021
Massachusetts
1 review
0 helpful votes
Follow James E.
Unfollow James E.
Send Message
Share Review
Report Review

Overall shopping is great, but the shipping costs seems to be high.

Date of experience: February 3, 2021
Illinois
1 review
0 helpful votes
Follow Deborah B.
Unfollow Deborah B.
Send Message
Share Review
Report Review

Love this website
February 3, 2021

Love this website. I can always find what I'm looking for.

Date of experience: February 3, 2021
New York
1 review
0 helpful votes
Follow Erika K.
Unfollow Erika K.
Send Message
Share Review
Report Review

So nice to be shopping where books and arts are truly valued and are the main "product."

Date of experience: February 3, 2021
Switzerland
2 reviews
0 helpful votes
Follow Juan C.
Unfollow Juan C.
Send Message
Share Review
Report Review

In all the time I have shopped with Alibris, there are still two books that have not been delivered. A biography of George Orwell by Bernard Crick, and Open Guides to Literature on Seamus Heaney, ordered at the end of last October. Can you find them and send them please? Also, I am concerned that the orders from the UK will be delayed because of Brexit.

Date of experience: February 3, 2021
Maryland
1 review
0 helpful votes
Follow Kathleen U.
Unfollow Kathleen U.
Send Message
Share Review
Report Review

Smooth, except I needed Microsoft password unexpectedly and had to look it up. I wonder if that will happen every time I use this service.

Date of experience: February 3, 2021
Florida
1 review
0 helpful votes
Follow Rob J.
Unfollow Rob J.
Send Message
Share Review
Report Review

.
February 3, 2021

.

Date of experience: February 3, 2021
Indiana
1 review
0 helpful votes
Follow vikki M.
Unfollow vikki M.
Send Message
Share Review
Report Review

Love finding the books that are hard to get ones hands on.

Date of experience: February 3, 2021