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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Great at finding the books I want and at reasonable price.
I enjoy shopping at Alibris, it is easy, convenient and there is a large variety of books. So far everu book I needed has been for sale on the Alibris site.
Easy to navigate your site and your prices are great
Shipping too high to buy multiple books. Bargine books for 99 cents end up being $12 dollars afte shipping and tax. This makes them far from a bargain.
Usually, it's pretty smooth to find books and then pay for them. I appreciate the ability to make use of coupons.
Thank you.
I've had a good experience using Alibris over the years.
U had the books I wanted, and your site was easy to navigate!
Always able to find what I'm looking for, the price is right, and I have the added bonus of supporting small businesses. Shipping is usually pretty quick - even when coming from overseas.
I enjoy shopping with Alibris because I can find just about every book that I need, when I need it, at a price that is fair and reasonable.
The system... Stalled out.
When it filed my card info... From phone memory. And asked & received cvc.
It could not file it\Process it 4. Minutes
I finally put in the info manually.
And then it succeeded. With its task.
Something needs "help" there
Didn't give me an opportunity to enter my coupon code
It's a little deceptive. Great prices on the books, but then you go to place your order and the shipping is more than double the amount for the books. I'd rather be able to see the full cost as I'm choosing my selections. I had to go back and take a bunch off my order to bring it back within budget.
The coupon never appeared. If it's not going to be accessible please don't offer it. Otherwise the shopping was relatively easy.
I like being able to purchase reasonably-priced DVDs to replace the VCRs in my collection. The shipping costs to Canada are also reasonable. I totally do not mind used copies. And I like that a number of the suppliers are charity organizations.
Always have received each book in a timely fashion and well wrapped.
Listing was horrible
When I noticed the listing was incorrect
I could only email and response time was ridiculous
Need phone support!
Will not use alibris again cost me more than amazon!
Very easy to navigate site! Love the easy to use search functions. One minor point of concern/confusion was if I was going to be able to review the items I was purchasing before payment was processed. I went back to a new window to reivew my cart after some confusion about what items would qualify for free shipping.
Found what I was looking for and at a good price! A great alternative to lining the pockets of corporate big tech anti-free speech Amazon!
Love the prices and the fact that you have a cart optimizer! I have spent way too much time in the past trying to figure out if it was better to get free shipping or lower prices and what combination got me the best deal. The optimizer rocks!
I LOVE THIS PLACE! ANY BOOK, CD, MOVIE I AM LOOKING FOR, I ALWAYS FIND - NO MATTER HOW OLD OR WHATEVER GENRE I AM INTERESTED IN. THANK YOU.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.