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AlibrisReviews 102,160

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
804
value
8,906
shipping
8,896
quality
8,890
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Found what I wanted & ordered it at a good price.
February 9, 2021
Updated review

I had to change my shipping and billing addresses and I got lost in the menus more than once before I got it right.

Date of experience: February 9, 2021

I had to change my shipping and billing addresses and...
January 26, 2021
Previous review

I had to change my shipping and billing addresses and I got lost in the menus more than once before I got it right.

Date of experience: January 26, 2021
Louisiana
1 review
0 helpful votes
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Only negative...
February 9, 2021

Only negative... it shows shipping charges before you go to the payment screen even if it's free shipping. I was hesitant to continue thinking I was going to be charged shipping.

Date of experience: February 9, 2021
Michigan
1 review
0 helpful votes
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It was easy to find the books I wanted, and I am thankful for the rating system for sellers.

Date of experience: February 9, 2021
Illinois
1 review
0 helpful votes
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So far I have gotten my books in a timely manner except one I ordered in Dec. They had to reship as it evidently got lost.

Date of experience: February 9, 2021
Illinois
2 reviews
0 helpful votes
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Very pleased with my experience and the quality service.

Date of experience: February 9, 2021
California
2 reviews
0 helpful votes
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I always seem to find the books I want on your site.

Date of experience: February 9, 2021
New York
1 review
0 helpful votes
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It was very convenient and easy thank you very much.

Date of experience: February 9, 2021
Illinois
1 review
0 helpful votes
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Happy with Alibris's price and ease and quickness of shopping.

Date of experience: February 9, 2021
Georgia
1 review
0 helpful votes
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Shipping is ridiculous!
March 11, 2021

Shipping is ridiculous! If I am looking for a discount and find one, I don't expect to spend what I saved in shipping. Shipping was 100% of what I would have paid for the books. I probably wouldnt have gotten the books that I order but my son was excited about them. I took the books off that I had for my husband and myself. My email also said that I have 20$ off which did not apply to my cart. This practice of not knowing the shipping ahead of time is very deceptive. I can shop elsewhere and my prices are given up front.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2021
Washington
1 review
0 helpful votes
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Too hard to clear saved payment information or edit same. Payment inormation should not automatically be saved by Alibris.

Date of experience: February 9, 2021
Ohio
1 review
0 helpful votes
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I found the book I wanted and it was easy to order.

Date of experience: February 9, 2021
Vermont
1 review
0 helpful votes
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Easy to find the book I wanted, easy to choose dealer, easy to order. Thank you!

Date of experience: February 9, 2021
Virginia
1 review
0 helpful votes
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No option to use $5 coupon for $50 purchase when I checked out. Very disappointed.

Date of experience: February 9, 2021
Illinois
1 review
0 helpful votes
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1st you need a "log out" tab so one can erase ones order is they make errors and can't correct them... I spent over a hour trying to correct a error and a total amt of over a $100 because in error and I had doubled my order... so just have a correction tab on every page of the transaction would be helpful. The error keeps coming back, even when you leave the site because I couldn't correct the error... very very frustrating... but the big item is the shipping fee I think it is very high... there is one book site that shipping is free if one spends over $10.00... especially when you buy 4 of the same book. I know, why didn't I go there... they didn't have what I wanted...

Date of experience: February 9, 2021
Canada
1 review
0 helpful votes
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Everything is very well laid out and easy to navigate

Date of experience: February 9, 2021
Rhode Island
1 review
0 helpful votes
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Found what I needed quickly, lots of options available.

Date of experience: February 9, 2021
Virginia
1 review
0 helpful votes
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I find the books I am looking for and the books are as described.

Date of experience: February 9, 2021
Florida
1 review
0 helpful votes
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I can find any book that I'm looking for at a good price.

Date of experience: February 9, 2021
Alaska
1 review
0 helpful votes
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Better than Amazon
February 9, 2021

Better than Amazon. Easy to navigate, find book I wanted, and conveniently purchase

Date of experience: February 8, 2021
Washington
1 review
0 helpful votes
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I didn't find everything I wanted, but there will always be more later.

Date of experience: February 8, 2021