Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 101,917

4.7

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
796
value
8,800
shipping
8,790
quality
8,784
This company responds to reviews on average within 1 day
Michigan
1 review
0 helpful votes
Follow Kylie L.
Unfollow Kylie L.
Send Message
Share Review
Report Review

Thanks for a lifetime of learning and a collection that's worth sharing with sustainable practices!

Date of experience: July 18, 2021
Virginia
1 review
0 helpful votes
Follow Robert C.
Unfollow Robert C.
Send Message
Share Review
Report Review

I wanted 9 of the same book, but could only order 1 from each distributor, so ordered from several dealers. Tedious but that is how your order form seems to work. Thanks

Date of experience: July 18, 2021
Florida
1 review
0 helpful votes
Follow Ed B.
Unfollow Ed B.
Send Message
Share Review
Report Review

I've always had a very good experience with this site

Date of experience: July 18, 2021
Florida
1 review
0 helpful votes
Follow Walter K.
Unfollow Walter K.
Send Message
Share Review
Report Review

I ordered this book previously, about 10 days ago. For some reason, which was not shared with me, the order was cancelled. If you are selling a book that you do not have available, and if this occurs regularly, shame on you for wasting the time of both your potential customers and yourselves. If you do cancel an order, courtesy suggests you might provide a reason and an apology. And if you find a book has been accidentally listed, though no longer available, it would make sense to save yourselves further time and embarrassment by having a process in place to rapidly delist the book.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 18, 2021
Missouri
1 review
0 helpful votes
Follow Karen X.
Unfollow Karen X.
Send Message
Share Review
Report Review

I have referred many friends to Alibris for shopping and all have been thrilled. Please continue to provide a rewarding and satisfying experience. Thank you. Karen

Date of experience: July 18, 2021
New York
1 review
0 helpful votes
Follow Gil Y.
Unfollow Gil Y.
Send Message
Share Review
Report Review

You need to show bill with shipping costs added before charging mode of payment.
$11 ON A %18.88 PMT SEEMS A TAD EXPENSIVE

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 18, 2021
Arizona
1 review
0 helpful votes
Follow Hailey L.
Unfollow Hailey L.
Send Message
Share Review
Report Review

Easy to find the books I want
July 18, 2021

Easy to find the books I want. Loved all the new and used available options. Great prices too!

Date of experience: July 18, 2021
Tennessee
1 review
0 helpful votes
Follow PAULA G.
Unfollow PAULA G.
Send Message
Share Review
Report Review

Great place to get used books at a price you can afford.

Date of experience: July 18, 2021
South Carolina
1 review
0 helpful votes
Follow April P.
Unfollow April P.
Send Message
Share Review
Report Review

Entered credit card twice
July 18, 2021

Entered credit card twice. Cart didn't show complete order.

Date of experience: July 18, 2021
Ohio
1 review
0 helpful votes
Follow Kebbi W.
Unfollow Kebbi W.
Send Message
Share Review
Report Review

Very quick and easy, several choices to choose from

Date of experience: July 18, 2021
Oregon
1 review
0 helpful votes
Follow James B.
Unfollow James B.
Send Message
Share Review
Report Review

As I'm sure many people have commented I would buy more books of the shipping charges weren't so high, or if they could be combined. I realize the problem you have with multiple sellers.

Date of experience: July 17, 2021
Ohio
1 review
0 helpful votes
Follow Julie D.
Unfollow Julie D.
Send Message
Share Review
Report Review

Ordered from you all before!
July 18, 2021

Ordered from you all before! Everything always great!

Date of experience: July 17, 2021
Idaho
1 review
0 helpful votes
Follow Janice O.
Unfollow Janice O.
Send Message
Share Review
Report Review

Great book price
July 18, 2021

Great book price. Eager to see if it arrives and is as described.

Date of experience: July 17, 2021
Arizona
1 review
0 helpful votes
Follow Demetria Z.
Unfollow Demetria Z.
Send Message
Share Review
Report Review

Love
July 18, 2021

Love - great selection. Would like to see an option to narrow selection by condition of book.

Date of experience: July 17, 2021
Philippines
1 review
0 helpful votes
Follow John E.
Unfollow John E.
Send Message
Share Review
Report Review

Its good, just need clearer instructions on payment

Date of experience: July 17, 2021
Nebraska
1 review
0 helpful votes
Follow todd Y.
Unfollow todd Y.
Send Message
Share Review
Report Review

Had an issue with an item, but resolved satifactorally. Followed coupon for free shipping, but did not get it (limited applicability?)

Date of experience: July 17, 2021
Texas
1 review
0 helpful votes
Follow Joe S.
Unfollow Joe S.
Send Message
Share Review
Report Review

Great price and moderate shipping = great value
Thank you!

Date of experience: July 17, 2021
North Carolina
1 review
0 helpful votes
Follow James P.
Unfollow James P.
Send Message
Share Review
Report Review

My preferred site for find ing and purchasing used books

Date of experience: July 17, 2021
New York
1 review
0 helpful votes
Follow Jackie E.
Unfollow Jackie E.
Send Message
Share Review
Report Review

I found a book I was looking for that I believe is out of print.

Date of experience: July 17, 2021
California
1 review
0 helpful votes
Follow Rebecca D.
Unfollow Rebecca D.
Send Message
Share Review
Report Review

I find your website user friendly and easy to navigate. I appreciate the detailed explanations of the different items you offer and have found them to accurately describe the items I order. I recommend your site to everyone I know!

Date of experience: July 17, 2021