Alibris

As usual, right on! Such perfect bookstore sites must be supported by all of us! A wide range of books for sensitive and conscious people and a god choice of older publications makes this my favorite site!

I have ordered and received used CDs from Alibris many times. I have found that the condition of the discs, as described by the various suppliers, usually exceeds their conservative ratings; it is usually the "jewel cases" themselves or paper artwork & liner notes that show age/damage the most and are likely a main factor in the rating. Swapping out cracked and marred cases for new(er) ones eliminates noticeable wear. I will likely order from Alibris again, when necessary.

I deeply regret ordering from this company. I ordered three items, and immediately noticed that one of the book sets was switched to a cheaper version. When I reached out, they initially refused to admit their mistake and sent the wrong set. After returning the incorrect items, I've been waiting over three and a half weeks for a refund with no response to my emails. The customer service is nonexistent, and their website gives misleading information. Avoid this company at all costs. They are unprofessional, unresponsive, and dishonest.

I ordered a book and received the wrong one. After sending it back for a refund, I've been waiting for nearly a month with no response despite multiple reminders. I then ordered another book, and it still hasn't arrived. The customer service is practically non-existent, and they only give empty promises that lead to no resolution. I've never had such a frustrating experience with an online retailer. Avoid this site at all costs!

The links you included in the email informing me that my item is no longer available, didn't help me get to choosing another copy. I had to start over. Even then, two copies of the book, same place and price, are till listed. Still not sure the sale will vgo through. Something's not working right.

I wish it were easier to see where an item would ship from, or better yet, that we could filter options by closest geographical option, in order to better weigh the "cost" of shipping something not only money-wise, but ecologically.

Alibris had a good price for the book I bought, but the way it was packaged led to it being damaged by the time it got to me. The return process isn't as easy as Amazon's, so that's less-than-ideal. The customer service agents I wrote to don't seem to have current information either - what they described about refunds, return authorizations, coupons to compensate for return shipping, etc. didn't match up with my experience. Nevertheless, I got a refund and ordered a replacement book, so hopefully the next one gets here in better shape.

I wish you had a way to browse by seller, ay e broken down by categories because some sells discount shipping for additional items. But overall I like your site very much - I trust you and feel good about buying from your site. I especially like the real rankings of sellers. I would pay more to. Up the same thing from a higher ranked seller, p.

Currently replacing a prior order of DVD set which did not play. Pursuing refund for the first attempt. Coupon to help make up for shipping cost was appreciated. Should have avoided new seller without much track record - despite product billed as "new" and "in original packaging."