Alibris has a rating of 4.7 stars from 97,191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price and shopping experience. Alibris ranks 1st among Used Books sites.
Alibris has always been my go-to used book seller, with lots of good experiences. During the past year, there has been confusion about my address and a number of books have gotten lost. Some were forwarded to a non-functioning address.
Dean Cole3
John for Murray's Book Exchange was an absolute gem! Reached out to me as there were highlights in the book that were not detailed in the book description upon purchase. He offered to cancel the order and sell it to me again for a more reasonable price, as it was not in the condition advertised. So kind! Love these kinds of shops.
Have ordered from Alibrid a few times now. Great prices, accurate descriptions of condition and good variety of books. Arrive in a reasonable time with no issues.
I should have paid more for a hardcover, but I bailed at the last minute and purchased a less-expensive paperback. It's like thumbing through a bound selection of Bazooka Joe comics. A hardcover would have been a little larger and easier to handle.
Found books I wanted with free freight, always prefer over Amazon
Pretended to ship an item and never did, ignored every single word I said in ever email I sent them, shipped an item after the end of my delivery window when I already asked for a refund and have nonstop ignored everything because they're money hungry scammers
Unfortunately, I placed another order with a different seller today for two books, but the shipping cost was double instead of a lower shipping cost for the second book. I wish I could resolve this, but I'm not sure how to do it.
The textbook receipt is illegible because it was printed faintly, as if the printer was low on ink. Because of this, I am unable to submit it to my veterans representative for reimbursement. I am currently receiving educational benefits through the Veterans Readiness & Employment (VR&E) program. As part of this program, I am entitled to reimbursement for any out-of-pocket educational expenses—as long as I can provide a clear, legible receipt showing that I paid for the material. Given the time-sensitive nature of this reimbursement process, I would greatly appreciate it if you could send a clearly printed or digital copy of the receipt as soon as possible. Thank you in advance for your attention to this matter. Please let me know if you need any additional information to fulfill this request.
The delivery driver left an email with the picture of the package to confirm the drop off location so I knew the porch pirates won't in the neighborhood. We have a distribution center in our area so shipping becomes even more expedited. A real treat.
Received all 7 of my books for school reading in great condition and in time for my classes! I was impressed that the prices and availability of obscure titles was better than any other used book site I've found.
I could not get it into my cart on Chrome browser yesterday. I sent three requests for help, one was refused. The other two were answered this morning. One suggested using a different browser. The other was more complicated.
Love alibris. I can find anything, keep paper out of the waste stream, and support good causes. Out of dozens if not hundreds of purchases there has only been one issue ever, and that was on the part of the seller rather than Alibris.
Overall experience was good. Book arrived in good shape and in a timely manner. I don't like being constantly pushed to write a review tho…emails to confirm receipt kept coming, so i confirmed receipt…but it really wants (insists on) a review too, so here it is.
I am particulary impressed by the practice of asking wether the order has arrived. This follow-up of orders practice is something I don´t find often in the mail order business!
In my case Arun Meghwal from Alibris client services provided me with helpful information and the way to follow the shipment online. Once more Thankyou!
My book came in amazing condition and came super fast! Very happy with my purchase! I've been eyeing this book for a long time and I'm just so happy I was able to get it from here for such a good price!
Great selection - easy interface - great prices, also on books only 2 or 3 years old - never had a complete about the quality of the books - I have ordered at least 80 books from the site over the last several years
I have ordered 100s of books through this site and am very happy it exists
It was so easy and shipped quickly. Mostly, I was happy to support on online retailer that is not Amazon. I was buying an art book from a creator I like. Buying from a smaller organization makes me feel good.
I enjoyed the ease of the website. This seems to be a " clearing house" site where stores list the books they have. The books are shipped from the individual sellers, and the shipping can take awhile.
All options consolidated in one webpage made it easy to choose
Typically, providing payment info closes the transaction. Here, there is another click required, and that page looks just like the pre-payment page. Somewhat confusing, and you may lose a customer occasionally because they dont know to follow up.
As much as I hate paying extra shipping costs, I appreciate the great selection of books available through the multiple sellers on the website. One of my three orders arrived late and damaged but overall still in fairly good condition. Not bad enough to even consider returning them.
The only thing that stopped me from buying more is the shipping costs. At one point I had a $30 order in my cart with $50+ shipping. It's not worth it to me if shipping costs more than the product itself.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.