Sitejabber Website Reviews and Complaints
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Alibris

Overview

Alibris has a rating of 4.7 stars from 97,191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price and shopping experience. Alibris ranks 1st among Used Books sites.

service
778
value
8,826
shipping
8,815
returns
29
quality
8,814
This company responds to reviews on average within 1 day
How would you rate Alibris?
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Ohio
1 review
0 helpful votes
Follow Dean C.
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Alibris has always been my go-to used book seller, with lots of good experiences. During the past year, there has been confusion about my address and a number of books have gotten lost. Some were forwarded to a non-functioning address.

Dean Cole3

Date of experience: February 14, 2025
Florida
1 review
0 helpful votes
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Excellent Service from Shop Owner
March 2, 2025

John for Murray's Book Exchange was an absolute gem! Reached out to me as there were highlights in the book that were not detailed in the book description upon purchase. He offered to cancel the order and sell it to me again for a more reasonable price, as it was not in the condition advertised. So kind! Love these kinds of shops.

Date of experience: February 20, 2025
New Jersey
1 review
0 helpful votes
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Great service
February 11, 2025

Have ordered from Alibrid a few times now. Great prices, accurate descriptions of condition and good variety of books. Arrive in a reasonable time with no issues.

Date of experience: February 1, 2025
Idaho
1 review
0 helpful votes
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Worth what I paid for it.
March 16, 2025
Updated review

I should have paid more for a hardcover, but I bailed at the last minute and purchased a less-expensive paperback. It's like thumbing through a bound selection of Bazooka Joe comics. A hardcover would have been a little larger and easier to handle.

Date of experience: March 6, 2025

Found books I wanted with free freight, always prefer...
November 30, 2024
Previous review

Found books I wanted with free freight, always prefer over Amazon

Date of experience: November 20, 2024
California
1 review
0 helpful votes
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Awful
March 22, 2025

Pretended to ship an item and never did, ignored every single word I said in ever email I sent them, shipped an item after the end of my delivery window when I already asked for a refund and have nonstop ignored everything because they're money hungry scammers

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 12, 2025
Pennsylvania
1 review
0 helpful votes
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Unfortunately, I placed another order with a different seller today for two books, but the shipping cost was double instead of a lower shipping cost for the second book. I wish I could resolve this, but I'm not sure how to do it.

Date of experience: March 14, 2025
South Carolina
1 review
0 helpful votes
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The textbook receipt is illegible because it was printed faintly, as if the printer was low on ink. Because of this, I am unable to submit it to my veterans representative for reimbursement. I am currently receiving educational benefits through the Veterans Readiness & Employment (VR&E) program. As part of this program, I am entitled to reimbursement for any out-of-pocket educational expenses—as long as I can provide a clear, legible receipt showing that I paid for the material. Given the time-sensitive nature of this reimbursement process, I would greatly appreciate it if you could send a clearly printed or digital copy of the receipt as soon as possible. Thank you in advance for your attention to this matter. Please let me know if you need any additional information to fulfill this request.

Date of experience: April 9, 2025
Michigan
1 review
0 helpful votes
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The delivery driver left an email with the picture of the package to confirm the drop off location so I knew the porch pirates won't in the neighborhood. We have a distribution center in our area so shipping becomes even more expedited. A real treat.

Date of experience: April 12, 2025
California
1 review
0 helpful votes
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Timely and excellent
April 28, 2025

Received all 7 of my books for school reading in great condition and in time for my classes! I was impressed that the prices and availability of obscure titles was better than any other used book site I've found.

Date of experience: April 18, 2025
Alabama
1 review
0 helpful votes
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I could not get it into my cart on Chrome browser yesterday. I sent three requests for help, one was refused. The other two were answered this morning. One suggested using a different browser. The other was more complicated.

Date of experience: April 18, 2025
New York
1 review
0 helpful votes
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Love alibris
May 2, 2025

Love alibris. I can find anything, keep paper out of the waste stream, and support good causes. Out of dozens if not hundreds of purchases there has only been one issue ever, and that was on the part of the seller rather than Alibris.

Date of experience: April 22, 2025
Vermont
1 review
0 helpful votes
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Book received
April 24, 2025

Overall experience was good. Book arrived in good shape and in a timely manner. I don't like being constantly pushed to write a review tho…emails to confirm receipt kept coming, so i confirmed receipt…but it really wants (insists on) a review too, so here it is.

Date of experience: April 14, 2025
Germany
1 review
0 helpful votes
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Great follow-up of order
April 21, 2025

I am particulary impressed by the practice of asking wether the order has arrived. This follow-up of orders practice is something I don´t find often in the mail order business!
In my case Arun Meghwal from Alibris client services provided me with helpful information and the way to follow the shipment online. Once more Thankyou!

Date of experience: April 10, 2025
Oklahoma
1 review
0 helpful votes
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The perfect coffee table book
April 22, 2025

My book came in amazing condition and came super fast! Very happy with my purchase! I've been eyeing this book for a long time and I'm just so happy I was able to get it from here for such a good price!

Date of experience: April 12, 2025
Iowa
1 review
0 helpful votes
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Great selection
March 7, 2025
Updated review

Great selection - easy interface - great prices, also on books only 2 or 3 years old - never had a complete about the quality of the books - I have ordered at least 80 books from the site over the last several years

Date of experience: February 25, 2025

Good job
August 11, 2024
Previous review

I have ordered 100s of books through this site and am very happy it exists

Date of experience: August 1, 2024
California
1 review
0 helpful votes
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Such a great buying experience
April 1, 2025

It was so easy and shipped quickly. Mostly, I was happy to support on online retailer that is not Amazon. I was buying an art book from a creator I like. Buying from a smaller organization makes me feel good.

Date of experience: March 22, 2025
Washington
1 review
0 helpful votes
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Good selection. Shipping a little slow
April 22, 2025
Updated review

I enjoyed the ease of the website. This seems to be a " clearing house" site where stores list the books they have. The books are shipped from the individual sellers, and the shipping can take awhile.

Date of experience: April 12, 2025

All options consolidated in one webpage made it easy...
April 1, 2025
Previous review

All options consolidated in one webpage made it easy to choose

Date of experience: March 22, 2025
Germany
1 review
0 helpful votes
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Typically, providing payment info closes the transaction. Here, there is another click required, and that page looks just like the pre-payment page. Somewhat confusing, and you may lose a customer occasionally because they dont know to follow up.

Date of experience: April 1, 2025
Iowa
1 review
0 helpful votes
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Great selection
April 5, 2025

As much as I hate paying extra shipping costs, I appreciate the great selection of books available through the multiple sellers on the website. One of my three orders arrived late and damaged but overall still in fairly good condition. Not bad enough to even consider returning them.

Date of experience: March 26, 2025
California
1 review
0 helpful votes
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The only thing that stopped me from buying more is the shipping costs. At one point I had a $30 order in my cart with $50+ shipping. It's not worth it to me if shipping costs more than the product itself.

Date of experience: February 4, 2025