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Alibaba

How would you rate Alibaba?
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Indonesia
2 reviews
2 helpful votes
Follow Muhammad A.
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Quality af the product
June 26, 2024
Updated review

Most of supplier honest the inform actual condition of the product, i recommend to all who will buy goods in alibaba really happy uning alibaba to do my online business local here in my country

Date of experience: June 26, 2024

Good service and delivery
June 13, 2023
Previous review

I have received and good quality as per request, recommend suplier from alibaba, I have been using alibaba to buy and order online all my need

Date of experience: June 13, 2023
Canada
1 review
17 helpful votes
Follow Ed S.
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Alibaba trading assurance always rules in favour of the Chinese sellers. They make you jump hoops, provide evidence, asks for documentation that is almost impossible to acquire. Even if you provide all of this including your firstborn, Trade assurance will find a way not to reimburse or refund your hard earned money. The dirty and money hungry sellers always gets the last laugh. Buyers are not protected. Shame on you alibaba.com

Date of experience: January 4, 2022
GB
1 review
0 helpful votes
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Very large variety of products.
Well thought and user friendly made site, starting from searching to buying the desired product.
You also have security when buying in case something goes wrong with the product.

Date of experience: July 18, 2020
Canada
1 review
0 helpful votes
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I am very satisfied with Alibaba, service, customer service and honest. I have been ordering many different items such as Table Tennis, Fountain Pen etc, I was and am always content with all these products. The price is right and great customer service when I need them.Thank you.

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Date of experience: March 12, 2024
Norway
1 review
0 helpful votes
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Starting to LOVE Alibaba
September 7, 2020

From the early on i was intrigued by the possibility of speed and action being in direct contact with suppliers. The more I use Alibaba, the better it gets. Payment solutions has reduced payment transfer time 1 week, and it is instant. Ok the fee could be complain-able, but the time saver make me focus on other business developing than rather checking and chasing when and if the payment has gone through, also leaving most errors behind.

Suppliers that are not still inside Alibaba will have a problem in the future. I have already had to let go several suppliers already due to not having a Alibaba web site or use Alibaba as a communication and payment platform. Keep in mind that I have purchased and traded for 20 Years. Coming from me this is not an understatement. With an ease I get multiple quotes in a breeze.

Date of experience: September 7, 2020
Latvia
1 review
0 helpful votes
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Ordered some samples
December 15, 2019

I ordered some samples of iphone cases, bluetooth adapters and smart locks and everything came as expected. I think you just have to choose suppliers wisely and be careful because there are scammers as well, who wants to chat through whatsapp only and receive payments with bitcoin.

Date of experience: December 14, 2019
Germany
1 review
2 helpful votes
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Great job
March 2, 2022

Alibaba website has done a good job, there are suitable products for all requests. The payment was smooth and trustworthy. We can only recommend alibaba for cheap quantity goods with very good quality.

Date of experience: March 1, 2022
Netherlands
1 review
0 helpful votes
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Super light SUV car spoiler
June 24, 2019

Spoiler is in basic not expensive but when painted still a bit more. Was painted in matte Black. Transport was in a very solid carton box. Only the supplier forgot to add the 2 metal clamp brackets and the 4 screws. After contacting them, they made a very fast delivery f. O. c. With DHL Express. Super customer services and very pleasant sales rep. In Lily.

Date of experience: June 24, 2019
GB
1 review
0 helpful votes
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Had a problem with supplier who supplies goods with wrong colour logo
Alibaba looked into it and did nothing... just said colour was the same which is incorrect ( see photos)
Complete waste of time complaining as did nothing

Date of experience: December 17, 2020
Armenia
1 review
0 helpful votes
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Super mega bomba
March 15, 2024

Alibaba has consistently impressed me with their outstanding service and product range. They work efficiently and well, ensuring that every interaction is smooth and satisfactory. The level of detail and care they put into each order is truly commendable, making them a reliable choice for both personal and professional needs. Their innovative approach to e-commerce sets them apart, always staying ahead with the latest trends and technologies. Moreover, their customer support is second to none, always ready to assist with any queries or issues. Alibaba truly stands out as a beacon of excellence in the online marketplace.

Date of experience: March 14, 2024
GB
1 review
0 helpful votes
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Alibaba Portal
April 4, 2020

As a first-time user I found using Alibaba very easy. The advice and guidance they provided was very helpful together with the step-by-step information during the purchase process. I'm still learning about the platform but so far I have no complaints and would rate it 10/10.

Date of experience: April 4, 2020
GB
1 review
0 helpful votes
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So Far it was good for me. Only thing is shipping time, which is ok not the best. Also there are scammer in this platform who will ask you to contact outside Alibaba and ask for payment out of the platform. Be aware of these ones.

Date of experience: August 13, 2020
California
1 review
2 helpful votes
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We found this seller on Alibaba wholesale website years ago, at the beginning, we just start some trial orders with them, but they always treat us as big buyers, and show their patience and professional sale & after-sale service on our business, we felt very happy, and decided to extend more and more business with them, now, they are our major suppliers in China, recommend!

Date of experience: April 14, 2019
Canada
1 review
0 helpful votes
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Very good experience
January 24, 2020

I have found really good value for money here. There can be times that languages and time zones play a part but overall I am very satisfied. I saved over 60% in many cases and the system makes the suppliers keep honest and on time. Thanks

Date of experience: January 22, 2020
Florida
1 review
0 helpful votes
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I have used Alibaba for years to source products from China. The savings for my company have been amazing. They make it easy and safe to conduct business across the ocean. Their trade assurance program guarantees your satisfaction. Highly recommend this company.

Date of experience: June 30, 2020
Turkey
1 review
1 helpful vote
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Thank you Alibaba
June 11, 2023

A really caring seller. She answered all my questions very quickly and my products were sent to the address I wanted without any problems.

I placed another 5 orders and she sent them exactly as I requested, down to the last detail.

Thank you so much for everything Sophia. We will work together longer.

Thank you Alibaba for bringing us together with such quality sellers.

Date of experience: May 8, 2023
Curacao
1 review
1 helpful vote
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I like several things about alibaba.
The messaging subsystem works very well. Sometimes it is a bit slow, but I am literally on the other side of the world, so it's ok if I have to wait for a few seconds here and there.

The trade assurance is great for trust in the business.

Some providers have been checked on site. This is a great feature, so you know you're dealing with a legit company.

Date of experience: December 12, 2019
Nevada
1 review
1 helpful vote
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Excellent quality and attention to detail. They designed a dual sided logo branded ball marker. Magnetic clip mount was also very nice. Sandy, made suggestions to the placement and size of my logo, which lead to an outstanding overall result. Thank you, I plan to be a repeat customer and will refer other companies to you.

Date of experience: August 6, 2020
KR
1 review
0 helpful votes
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A place full of opportunities Alibaba.
June 20, 2019

The deal was the biggest trade deal ever made through Alibaba. I personally ordered small items, but they grew larger and eventually developed into a big deal that even went on a business trip to China.
Now, we are not only importing products from China, but also considering how our company can make inroads into the world through Alibaba.

+1
Date of experience: June 19, 2019
Texas
1 review
12 helpful votes
Follow Abby C.
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Will never purchase again. Purchased the Sterling Silver Ring, Vampire Diaries Inspired Ring, Lapis Lazuli Gemstone. Photo on site shows a substantial ring of decent size. What a received was nowhere close. There photo is so magnified - this company is a joke. The band is only as thick as a quarter. Also, I was not able to write a review on their site. Another clue to stay away. Wish I had read the reviews before I wasted my money.

Date of experience: July 14, 2016
Jeff W. Alibaba Rep
over a year old

Hi Abby, we are sorry to hear that you met with trade dispute on Alibaba.com.
Kindly note that you can submit a complaint via the Complaint Center on Alibaba.com at: http://channel.alibaba.com/complaint/home.htm.
Also, we have a professional online customer service team at your service 24- hours, 7-days a week.
Please follow the steps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
We will do our best to assist you accordingly.

Overview

Alibaba has a rating of 4.3 stars from 13,094 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance and customer service. Alibaba ranks 1st among Sourcing sites.

service
1,266
value
1,246
shipping
1,241
returns
722
quality
1,223
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204 reviews
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