I am Dr. Frank Tirado, Dir. MRC- Miami Road Cyclist, CAI- Cyclist Amateurs International, Promoter MIAMI 100 Century FL USA, MRC and Master Cyclists Instructor with plus 65 years of cycling experience: Everything I am going to express in these words are totally impartial, un - emotional, and well documented at Aibaba.com messages page during our long 5 months plus time of chats with Miss. Zoey, Miss Li Kalina and Mr. Min from Xiamen New Guider Sports Technology Co., Ltd.
We started this uphill battle with Order #************** Order date: 2024-06-20 Total: USD 214.00...And later Sample order **************570Order Date: 2024-09-21 01:36:26 The first order was ship without our final approval after several month of corrections, and really bad endlessly communications, their designers' mistakes and incapacity to fallow uniform corrections. We got the uniforms and immediately noticed the poor stitching quality and the wrong measures on the front and back of the jerseys. However, we decided to test the uniforms only to find out that the switching's pulling out and becoming very visible to the eye. In other words, the uniforms were getting destroyed only with one use of a 2-hour training. We did mention it to Miss. Zoey, and to Mr. Gratt Min who was very nice and offer us a second chance to do again the uniforms for a discount price on the new uniforms which we accepted. In order to improve the uniforms, we paid extra to get a custom sample made with our measures and other distinctions need it in competitive cycling and updated modern cycling apparel. However, we were abandoned by our first customer representatives Miss. Zoey, and unfortunately transfer to a new very defiant and argumentative lady customer service representatives Miss Li Kalina of Xiamen New Guider Sports Technology Co., Ltd. We found her to be un-fit for this job because she shows to us: Discrimination, unfair treatment, impoliteness, insults, un-fulfillment of sample order on time, inability to finish custom paid order, defiant and unnecessary argumentative customer services, causing us a great deal of wasted time and money... Cordially... Dr. Frank Tirado, Dir. MRC- Miami Road Cyclist, CAI- Cyclist Amateurs International, Promoter MIAMI 100 Century FL USA.

This is what is likely to happen if you buy from alibaba.com and rely on their Trade Assurance Guarantee

I have to say that I think on the face of it the Trade Assurance Guarantee is not worth anything.

Looks like a scam website.

See the following summary. If you want you can then read the detailed communications.

SUMMARY OF REASONS FOR BELIEVING THIS IS A SCAM WEBSITE.

SUPPLIER
2024-01-10 Ordered phone via alibaba.com website (Supplier was
Yang Juju Intelligent Electronic Technology (Guangzhou) Co., Ltd.)
2024-01-27 Received a faulty phone

2024-01-27
To
2024-02-06
Communicated with supplier - Sent video showing the faulty phone.
The supplier would not acknowledge receipt of the video.
The supplier accused me of using the wrong charger so I sent a video showing that the phone and the supplier's charger were faulty.
I sent multiple communications asking for a working replacement phone, or a refund.
The supplier would not reply. So I initiated a dispute using alibaba.com website under the worthless Trade Assurance Guarantee.

ALIBABA.COM
2024-02-06 Initiated a dispute using alibaba.com website
2024-02-06
To
2024-03-25
alibaba.com continuously asked for evidence.
I sent a video of the faulty phone.
The supplier's evidence consisted of the sentence "I don't agree with the buyer's request" which the supplier repeated each time I sent any evidence.
I sent a video of the faulty phone and charger.
Whenever I sent evidence alibaba.com just replied with a request for me to send evidence.
Eventually I had no more evidence to send, so alibaba.com asked me for more evidence.
When I didn't send more evidence, which I didn't have, alibaba.com closed the case and said that the Trade Assurance Guarantee didn't apply because I had run out of time.

WOULD YOU BUY FROM A WEBSITE / SUPPLIER LIKE THIS?
I.e.
1. Receive faulty phone.
2. Provide multiple videos showing faulty phone.
3. Supplier ignores your request to provide a working phone.
4. Website (alibaba.com) asks for evidence
5. Supplier provides no evidence.
6. After you supply all the evidence you have (alibaba.com) asks for more evidence.
7. When you can't supply any more evidence alibaba.com says you have run out of time so you are not due a refund.

IT DOESN'T INSPIRE CONFIDENCE IN BUYING FROM alibaba.com OR IN THEIR 'GUARANTEES'.

See the actual detailed communications below:

2024-01-27 Buyer - Received a faulty phone
DETAILED COMMUNICATIONS

2024-01-27 Buyer - Lin lin, I received the phone. It worked for 30 mins, the battery was low so I plugged it into the charger and it keeps saying "error please plug out charger". So I can't charge the phone and switch it on.
2024-01-27 Seller - Please provide video
2024-01-27 Buyer - Find attached video. After error message phone switches off and therefore can't be charged or used.
2024-01-28 Buyer - Resent video - Find attached video. After error message phone switches off and therefore can't be charged or used.
2024-01-28 Buyer - I have sent the video twice. Have you received the video?
2024-01-28 Buyer - I have reduced the length of the video and re-sent it
2024-01-29 Buyer - Did you receive the video of the faulty phone? 2. I would like a working phone.
2024-01-29 Seller - Wait a minute
2024-01-31 Buyer - Do you have a solution for the faulty phone?
2024-01-31 Seller - Wait a minute
2024-01-31 Buyer - Are you able to send me a new phone, which works, as a replacement for the faulty phone?
2024-02-01 Seller - Please provide video
2024-02-01 Buyer - I have sent video. Can you let me know you have received it
2024-02-01 Buyer - Are you able to send me a new phone, which works, as a replacement for the faulty phone? Or a refund?
2024-02-05 Buyer - Are you able to send me a new phone, which works, as a replacement for the faulty phone? Or a refund?
2024-02-06 Buyer - Initiated dispute

2024-02-06 Buyer - The phone was faulty on delivery.I would prefer a replacement phone but the supplier has not been responsive to this request.
2024-02-10 Seller - I don't agree with the buyer's request
2024-02-11 Buyer - You said I don't agree with the buyer's requestCan you tell me which part of the following you do not agree with1. The phone was faulty when you delivered it to me.2. Within 24 hours of delivery I sent you video showing you it was faulty.3. I received no reply so I askedAre you able to send me a new phone, which works, as a replacement for the faulty phone4. I received no reply so I requested a refund, while saying I would prefer you to send me a phone that works.Additional InformationYou said We have already sent the detailed information of the product to the buyer for confirmation before shipping. We only proceed with the shipment after the buyer has no objections.I agree that you sent me some detailed information of the product, but nowhere did you say I would receive a faulty phone.
2024-02-23 Seller - I don't agree with the buyer's request
2024-02-23 Buyer - Each reply from the supplier saysI don't agree with the buyer's request.We have already sent product information to the buyer for confirmation before shipment.1. THE SUPPLIER HAS NOT PROVIDED A SOLUTION FOR DELIVERING A FAULTY PHONE TO ME.2. Sending me product information for confirmation before shipment is not justification for sending me a faulty phone.3. Unless the supplier provides a solution for delivering a faulty phone to me I will initiate a full refund.4. MY SOLUTION IS THAT THE SUPPLIER SENDS ME A NEW WORKING PHONE.
2024-02-26 Seller - I don't agree with the buyer's request
2024-02-28 Buyer - 1. The phone was faulty when it was delivered to me. 2. The phone arrived and when switched it on it gave the error "Error! Please plug out charger!". This means the phone can not be charged / or used. 3. I informed the supplier and sent them a video showing the fault within 24 hours of delivery. The video is attached to this message. 4. I have contacted the supplier several times and have not received a proposed solution. 5. I proposed that they send me a phone that works. This was rejected.
2024-03-06 alibaba - The seller said that you are not using the original charger. Please try using the original charger and let us know if it does not work
2024-03-07 Buyer - I'm not sure what you are waiting for from me. Regarding the email you sent me about the charger: Where is the seller's evidence for this. The seller is making a statement without any evidence. The seller is also wrong. I am using the charger and cable that came with the phone. Ask them to send me another phone which works, or a refund.
2024-03-07 Buyer - I'm not sure what you are waiting for from me. I am the only one who has provided evidence. Regarding the email you sent me about the charger: Where is the seller's evidence for this. The seller is making a statement without any evidence. The seller is also wrong. I am using the charger and cable that came with the phone. Ask them to send me another phone which works, or a refund.
2024-03-11 Buyer - Here is a video which disproves the sellers assertion that I am not using the correct charger. I am using the correct charger. The video clearly shows that the phone is faulty when trying to charge it up with the charger that was delivered with the phone. Can they send me a phone which works - or a refund.
2024-03-12 alibaba - We have called the seller for you, and they said they will understand your situation. The seller will provide feedback on the dispute page, and we are waiting for the final resultThank you for your understanding and cooperation!
2024-03-19 alibaba - We have called the seller for you, and they said they will understand your situation. The seller will provide feedback on the dispute page, and we are waiting for the final result
2024-03-19 alibaba - We have called the seller for you, and they said they will understand your situation. The seller will provide feedback on the dispute page, and we are waiting for the final result
2024-03-19 (Alibaba.com) Required buyer and seller to submit evidence
2024-03-25 (Alibaba.com) Finalized decision on the case
2024-03-25 (System) Closed case
2024-03-26 Alibaba Customer Service - your protection time had expired last 2024-03-04

BEWARE Alibaba.com Trade Assurance Guarantee - it's not worth anything and will eat up your valuable time pursuing it.

I placed an order for two Oneplus 12 mobile phones from the Fuzhou Century City company on Alibaba which were promptly delivered to my address in Europe. When I opened the boxes first thing I noticed was that they contained Chinese charging cables which couldn't be used in Europe, and although I wasn't pleased about this I thought no big deal.
One of the phones was for my wife and I gave it to her, she switched on the phone and went through the process of transferring all the data from her old phone onto the new one and after she had finished doing this the Oneplus 12 just switched off and it wouldn't switch on again no matter what we tried.
I immediately contacted the saleswoman I had been dealing with at this Fuzhou company to inform her of the problem as we had only just received the phones less than an hour ago, she was totally unhelpful right from the start telling us to charge up the phone but the phone was already charged and was showing over 80% battery capacity when it switched off and wouldn't come on again. I left the phone on the charger for a couple of hours but it still wouldn't switch on or show any other sign of life apart from getting a bit warm. All this while I was exchanging messages with the seller who has absolutely ZERO customer service and she was implying that I was lying about the phone being dead and even insinuating that I had somehow damaged the phone, really terrible customer service and after care and I was getting really angry by this time as after spending $615 on a mobile phone the very least thing I expect is for that phone TO ACTUALLY WORK.
She was demanding all kinds of unreasonable stuff from me like "proving" the phone doesn't work, how the hell do you prove a phone doesn't work without you sending the phone back to them? The last suggestion this woman made to me was to take the phone to a mobile phone shop and let them check it out, are you nuts? I just spent $615 on a brand new phone and I have to take it to a mobile phone shop?
Completely AND TOTALLY UNHELPFUL company and staff to deal with and I have raised a dispute with Alibaba for a refund and my messenger has now been disabled from contacting the seller which doesn't look very promising as many customers complain that Alibaba always takes the side of their fraudulent sellers.
People need to beware when ordering from Alibaba and are better off obtaining products from more reputable companies with a fairer despute resolution process. I am still waiting on Alibaba to resolve my claim.

Date of experience: April 15,2024

A good job was done by Alibaba to protect our transaction just as it should have been. AAAAAAAAAAAAAAAAAAA

Perfect for BMW F07 GT pre LCI upgrade with HUD display. Good package, fast shipping via Fedex. Recommanded seller!

Sono bravi comunicazione veloce...

Review of Alibaba Group:
Alibaba to be straightforward forward is a platform to discover opportunities. It's no different than the real world. I've made more money from Alibaba than any other supplier I've worked with. You have to go into the marketplace and get to know your suppliers. If you don't feel comfortable with a supplier after a few days of contact, then maybe it's time to move on, there are plenty more suppliers. One way to tell if a supplier is good is to study what they talk to you about. If all they talk to you about is business, then maybe venture out and meet other sellers. You'll find genuine connections to supplies from almost every industry you can think of. Just like in any marketplace or in the real world, there are some bad actors. But overall, Alibaba has many strict rules so the likelihood of getting ripped off is solely based on user or self-navigation of the platform. This is business, do your homework and negotiate, negotiate, negotiate. There's a lot of money to be made even for an individual, or start-up small business. Use discernment always.

Considering that they are in China, I'm quite surprised that Alibaba has begun shipping some products within 3-7 days. This is much more likely for smaller items/orders/samples. You can always ask for a sample but they ask you to pay the shipping (which is fair). If you end up liking the product, you can ask them questions like:
What is your MOQ?
(Minimum Order Quantity)

Are you able to customize the product to put my brand name?
There's usually a minimum amount of units you must purchase but it's always negotiable.

What's the best price you can give me for X amount of units?
Always negotiate. Don't be afraid to negotiate because this is what matters most to your satisfaction when you receive the order. If the numbers don't add up to profit by your calculations, and the supplier doesn't support your target price, ask another supplier and get different quotes by submitting an RFQ.

What port do you ship from?
China is huge, you might be buying from a supplier inland, which will take longer to arrive since it has to first travel nationally before it goes international.

Do you have any certifications?
This question opens up information about the company. Some of them you can view in Virtual Reality.

Can I see your company's website?
Always check the company's website. Is it professionally done or is it missing or the supplier doesn't have a website? There's a lot you can learn from that.

Are you a trading company or manufacturer?
I use to believe trading companies were just regular sellers trying to buy cheap and sell high. But there's a reason to work with both trading companies and manufacturers. For instance, if you need a small order of ready-to-ship products, the trading company has more time to focus on those orders. Manufacturers produce bulk loads so sometimes they can't cater to a small order. But every manufacturer and trading company is different so be sure to shop around.

So far I've spent a little under $1,500 US dollars out of 21 orders. Which is not a lot of money but considering the amount of inventory I have plus I've already made that money back already. It's hard not to profit off of Alibaba.

My favorite thing about Alibaba is its payment system. It's completely safe since Alibaba holds on to the payment and releases it after you approve that the item is compliant and you are satisfied. Not only that, but they accept many forms of payment. Personally, I like to use Afterpay and Klarna, this way I'm able to break the payments into four separate, giving me more cash flow and time to sell.

Alibaba is also multiplatform so you can find inventory whether you're on your phone or computer, any time. They have livestreams that show you their work operations. Gives you the ability to speak to someone human and just adds more connection and trust. Highly recommend the Alibaba App, to stay on top of business and suppliers.

You can even visit their factory believe it or not. If you go to China, you can schedule a visit to their facility if you really want to know how your products are being made and stored.

Alibaba also has a credit system if you submit a few documents. Once approved you can order at least $2000 in products and don't have to worry about paying according to the 30 or 60-day agreement contract you make with your supplier. This way, it gives the supplier resources to begin creating your inventory (especially if it needs customization). And they're lead time depending but most industries are around 3-7 days. They'll ship the order out and if you have a high-demand product, then you can possibly make that $2000 credit back before the time you agreed. This way, your customers are happy. You as a customer and seller are happy. Everyone's happy. Be strategic and always buy ahead of the trend.

I hope this review was helpful. Best regards,

Joseph Mayuyo
Abstractdiscovery.com (LLC)

I haven't had a bad experience yet with Alibaba. There is always a concern when dealing blindly with another country, but all my experiences through Alibaba have been positive. I believe that going through Alibaba keeps everyone honest and accountable.

I know it's easy to compare it to Amazon, but it really is a different business model altogether. Amazon is for consumers; Alibaba is for business. I've been using it for manufacturing. Anything you can dream up; you can collaborate with manufacturers through Alibaba to have it made. Whether you part it out like I do or find a one stop source that will do it all for you, Alibaba is your resourse!

So far, I've just been dealing with samples that have been express aired to me, so I haven't had to dive into the world of Freight Forwarding and customs yet, but it's coming!

Thanks to Alibaba I'm able to follow my passion of designing things and having those designs brought to life!

About me and my business:
I'm an electrician for the leading entertainment venue in my state (US). I am currently rebuilding the floor boxes we use for supplying power to vendor booths during conventions in one of our three facilities.

So far through Alibaba I've had samples made of:
16"x16"x 2mm stainless steel plates laser cut from CAD drawings I've submitted.
Custom single device, weatherproof covers cast in 316 stainless steel, for partial submersion in water. I designed in Fusion360
6mm x 40mm stainless pins with e-clips to hinge the base and lid together for the covers.
72mmx115mmx2mm die cut silicone gaskets with adhesive on one side (watertight gasket for the covers)

Other items through Alibaba:
M32 stainless steel cable glands
Din rail with 100A rated din rail mounted distribution blocks

This project has been a labor of love that has required me to learn AutoCAD, Fusion360 and g-code (for 3D printing the cast parts), but it has been a very positive experience working with manufacturers through Alibaba during this process!

This is my experience. My order is An Alibaba trade assurance order with a purchase contract inside and it is an Inspection pre-shipment order. The trade term is under the FCA term.
The payment term is 50% as the down payment and 50% as the balance payment will be paid after inspection.
The order's shipping date is 30 Oct 20. In the contract, artc9 is stated, that the declaration will be carried out by the buyer to get a tax refund,
And artc10 is stated, that the seller guarantees that the item the buyer purchased, is eligible for the tax refund.
I opened the first dispute on 22 Oct 20, because the seller cannot prove her guarantees based on artc10.
The reason for the 2nd to twelfth dispute because the seller didn't send the goods on-time based on the shipping date in the contract 30 Oct 20.
The inspection is suspended on 23 Oct 20 and it is canceled by me on 3 Nov 20. Because the shipping date, which is stated in the contract is already passed.
1] How Alibaba can ask the buyer to continue the order,
1a] After the seller provides false evidence.
1b] the seller says to the buyer using Alibaba.com messenger, "NO MEANING TO TAKE, AFTER SO LONG TIME"
1c] The seller blacklisted the buyer
1d] the seller didn't respond to 9 times of 12 times dispute.
2] How Alibaba can say that for claims the delay is not supported because the buyer didn't make the balance payment.
3] How Alibaba can say that Alibaba cannot force the seller to respond to the dispute but Alibaba can still ask the buyer to continue the order.
4] How Alibaba can give a solution, which the contract term of the solution is referred to as the order, which has been closed.
5] How Alibaba requires the buyer evidence provided again and again while Alibaba didn't respond to the evidence the buyer sent.
6] How on 28 Oct 20 the dispute team can say that the order is under the EXW term, while on 26 Oct 20
I sent the contract as evidence to the dispute page, In the contract is stated the trade term is the FCA term.
7] How Alibaba dispute team decision based on what the gold supplier think not based on contract.

Poor!