AEDSuperstoreReviews 5,606

We ordered on 8-19 and paid for 1-5 day shipping. Order arrived on 9-1. Request for adjusted shipping was not answered. I also had to ask for a copy of the invoice that showed adjusted price after you received the tax exempt info. A customer service rep was very friendly, but am disappointed in delivery delay.

We have not received our 2sets of adult pads and battery. Update please for Order *******
Sheridan Lutheran Church
6955 OLD CHENEY RD LINCOLN, NE *******-3565 US Shipping Method
Standard Shipping - 5-7 business days
*******-******* Physio-Control LIFEPAK CR Plus/EXPRESS CHARGE-PAK w/2 sets electrode pads - *******-*******
$139.00 x 1
$139.00
AMP0102 AED Superstore RespondER Keychain
$0.00 x 1
$0.00
Subtotal: $139.00
Discount: $0.00
Shipping: $0.0

Ordering the items was easy on the website, and keeping me informed was more than satisfactory. I received all of the items. I would definitely order from this company again.

I ordered this back on July 6th and it still has not arrived yet. I did get the other order for the battery and adult pads but now need the complete kit.
The one that came arrived at the plant this week, but the one that is missing is supposed to come to my house address.
Is there any word on how long it will be before the complete set will arrive?
Thank you,
Debra Bork, RN BSN COHN-S COHC
S1678 County Road U
Independence, WI *******

I ordered a tune up kit for my AED on August 4th. Their website quoted an arrival time of 5-7 business days. On August 11th, I tried to call to check the status since I had not received any shipping updates. I was on hold with the typical elevator music for about 20 minutes before my call was sent to their voicemail. I left a message with all the pertinent information and a request for a return call. By August 12th, I had not heard from them, so I started over. This time I was on hold for about 10 minutes before the call was dropped on their end. I attempted to use their chat option, but that system is down. I tried calling again, this time I was connected to a customer service agent who stated they are short staffed. She stated she has nothing to do with answering voice mails, and said "I just answer the phone". She confirmed the chat option is not operational due to staffing shortages. She told me my purchased items were scheduled to be shipped on August 13th, 9 days after the order was placed. I pointed out to her that their own website quoted a delivery of 5-7 business days. She claimed that estimate was only for the shipping with FedEx, and did not include the time required to package my order. I ordered three items, all of which could fit in a shoe box. I returned to the survey Email sent by AED Superstore to comment on the delay and customer service fail, but the survey site is also not functioning. I won't be using AED Superstore in the future.

Gave it 4 stars because it took 12 - 13 (9 working days) days from order date to receive book via FedX. Website stated my 20+ dollar FedEx charge would get me my book in 1-5 business days. If you need it sooner, I suggest paying extra extra for faster service. Otherwise it's all good.

You don't pick up the phone or respond to any messages and your lack of communication to your customers is mind-blowingly idiotic. You want a review, well, you got my honest opinion. AEDSuperstore can do MUCH MUCH better at responding to complaints and criticism.