I'm bringing to your attention of a purchase of adidas Originals firebird track pants $77.00 and the poor quality of the fabric and the shockingly poor quality of the finish/sewing.
1. Split Seam
2. Holes in pocket
These track pants were received early January 2023 & I started wearing them in early February. 2023. Already they have holes in the pockets and the back seam has split.
The quality of these Adidas pants is very, very low and I'm not pleased at all with this purchase. In fact I'm appalled at the shocking bad quality of these track pants.
I've been wearing Adidas since the mid 1980's and still have some in my wardrobe that have no faults at all despite their age.

I have ordered several times from this company, my last order showed up defective or damaged I was told I could not return or exchange them. Wow I have never heard this from any retailer! What a horrible experience! I will never shop with this company again!

I ordered an expensive package from Adidas and Hayabusa back in January, I never got my package. I called both companies to see what they could do to help. Hayabusa refunded me my money and I was then able to re-order my items which finally made it to my door step, Adidas on the other hand took 11 months to tell me no, it's not their fault and that Fed Ex denied my claim. I had to call their customer service five times, each time their reprehensive said they would get back to me within five to seven business days. Never happened, ultimately on the fifth time the Adidas reprehensive said no, not my problem, tough cookies. I've been a loyal customer to the brand for years, last time I ever order online from them.

Don't give them your details as they…
Don't give them your details as they promised a discount if you do but then don't receive it. The item I was interested in was not sale item. You get a pop up stating if you sign up to Adidas you'll get a 10% discount and if you get a friend too sign up you'll get £10 off. I got neither as the item I wanted was apparently not included in that promotion. Only a £85 pair of trainers. Not an exclusive or expensive pair. My advice...don't give Adidas your private information as in the small print they worm their way out of any promised discounted offers. I held up my part of the deal. What about you Adidas?

Would give them a zero if possible their customer service is a person reading from a script, been waiting for a RMA label on a pair of defective sneakers for 30 days. This has to be the worst company around never have I have experienced such terrible and rude service from a bunch of inept people.

Stay Away!

Adidas has the worst customer service. The worst customer service! Getting my order wrong twice, then taking over a month to get a refund is beyond something I can understand. I ordered the White boots for my hubby's birthday and they sent me the black ones twice. Unbelievable! I ordered at the beginning of December, his birthday is at the end of December. Will never purchase from Adidas
Again.

My son bought a pair of sneakers, ultra boost shoes, got a confirmation letter, has been waiting for a shipping letter, instead got a cancellation of order letter. They oversold? How is this his problem? Except now he doesn't get the shoes he ordered. How was he able to place the order and pay for it? If this was a limited edition, the computer can still count, can't it? It's not human error, it's not adidas first sale event?... disappointment would be trying to order and it's sold out... getting an order and confirmed order is something different. How does the company decide who's order then gets cancelled? Not good business for a company who's consumers keeps them is business. Less than satisfied.

I ordered from adidas and my package was marked "delivered" through FedEx. I was home all day, I did not get a package. I contacted Adidas and they could give two craps less I didn't get my box because fedex marked it delivered. They don't care if they lose a customer over this who has spent a lot of money on them over the years. Just because they don't have to replace it; doesn't mean they shouldn't. They clearly don't care about customers. I messaged them again and one lady said she would help me but never did. She sent me 15% off my next order. Wow thanks, let me order more stuff that I won't get and give you free money. It's a joke! You can't get in contact with them easily, and they don't care about you. DO NOT BUY FROM THEM

I have been trying to get a refund for Shoes i returned 6 weeks ago and i am still being given the run around. I am phoning weekly now and each time i am told that the refund will be paid within a week, or two days, but then nothing happens.
For a large company i couldnt be more dissappointed, it is the worst consumer experience i have ever had. I will never buy from them again. Buyer beware!

I tell you Adidas is garbage right now the customer service a dumber than a box of rocks they gave me the runaround. I asked them how come I'm not getting accommodated for this they didn't work they didn't give me 15 or no 30% nothing off. And I have to wait a extra week for a pair sneakers and then the second representative got the nerve to scream at me so I cursed her $#*! out like I said, and I'm gonna say it again this will be my last time ever getting a pair sneakers from Adidas rather buy a pair cheap sneakers in Call damn day. I tell you I'm pissed off. I am so livid. I never had to go through this with any company, the way how the Adidas representatives treated me down to the store I don't like it.

I ordered Adidas pants through the outlet in Kingston, Ontario Canada. I had to return them with Purolator and I've been trying to get my money back from Adidas since October 11 and I keep getting a run around what a $#*!ing $#*! *******@kingston.net

Amazing experience whenever I purchase from Adidas. Staff are always kind and friendly, greeting me when I enter the store and quick to ask me what I'm looking for. Products are also of good quality. I would definitely recommend buying from Adidas

I bought a pair of sneakers, were too big. I returned item... they received it on 4/19... they didnt have another size to exchange so they said they will refund me... called multiple times since then questioning my return... 6/14/22... called again... says they will escalate to supervisor but takes 10-12 business days... ANOTHER MONTH? I will never ever buy adidas again...

I placed my order a month ago and it still hasn't shipped out. When I contact customer service they just say my order is being "processed at the warehouse and that they'll notify me when it's shipped." I don't understand why it would take a month to process an order.

Returned a pair of shoes for a refund. The website says 10-14 business days for the refun to be processed. When I called customer service, they told me the "policy" is 21 days to "inspect" the shoes, then another 5 business days to issue a refund. It will take more than a month after they received the shoes to issue a refund. This is an unacceptable timeframe and does not follow their posted policy.