Overview
1-800-GET-LENS has a rating of 4.3 stars from 1,625 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, eye doctor and timely manner. 1-800-GET-LENS ranks 6th among Contact Lenses sites.
Instant Feedback
The order was placed and acknowledged. However, an email was never received advising if the delay. Then the delay was longer than originally advised. Just better updates.
Ordering contacts was quick and easy, and the site was easy to navigate. Had no problems entering my prescription or any other information. Contacts shipped pretty quick after I ordered.
The original order is was having trouble with contacts. So I ordered different kind and these were shipped immediately. Thank you
Took almost 2 weeks to receive order and had no communication on shipping information/ tracking numbers.
Disappointed that it took almost a month to receive from order date. Once items were shipped, delivery arrived as expected.
I placed my order on 2/27/2025. I received an email that my contacts weren't in stock and had to be ordered from the supplier. The same thing happened last time I ordered, which was in November. It just seems weird that it was twice in a row.
Placing my order was easy and the discount was nice, but I was disappointed that I had to wait three weeks for my contacts to be delivered.
While I anticipated an initial turnaround to be much less (I was notified that it would take a few weeks). It came in sooner than what was stated, but still a few weeks from the time ordered.
I did my online contact eye exam, and my prescription was approved the same day. I was able to order my contracts and receive them in a week. It was a straightforward process.
The cost was calculated with a rebate offer that I can not process. It was a very long wait to receive my order as well. The entirety of the process was slow, uneasy, and too costly.
It was quick and easy to work with this company. I will be sending out the rebate request today, hopefully that will be as easy as receiving my lenses.
I received exactly what I needed at a good price. The communication was fine. Although I did not receive a tracking number, they came within the stated timeframe when I ordered.
The website was very easy to use to order my contacts. The order was processed very quickly and had them two days before the date that was communicated. Was very smooth and fast service. Thank you
When I placed the order there was a problem with the prescription. I called and the agent immediately contacted my ophthalmologist and resolved the problem.
Site easy to navigate, easy to upload a copy of my prescription, delivery was fast. SO pleased they carry my brand and model of lens. I'll order from them again.
Ordering was fast. I had to call to get my prescription processed asap since I needed my rgp before traveling. The customer support agent was able to confirm my prescription with my doctor office while I was on the call and then my order was processed next day and I received my contacts 3 business days after I placed the order as expected.
Price is very competitve! The order took a bit longer than I expected. I called the customer service number and received very good attention and the lady help me get the update of shipment. I can tell that this company trying to provide the best service they can.
I was able to input my info and get my lenses in literally no time. When I went back to see if my order was processed yet, it showed already shipped out! And received then a day earlier
Business Highlights
- Brand name contacts at 50% off
- Large inventory of contact lenses
- Award winning customer service
Business History
Billie's innovative approach was to sell contact lenses by mail order, a unique method at the time. However, this decision was met with resistance from some of the key players in the industry. After discovering his unconventional sales method, Ciba Vision Corporation, now known as Alcon, refused to sell contact lenses to him.
Undeterred by the refusal, Billie was forced to acquire lenses from other sources, albeit at a higher cost. His perseverance paid off in May 1997, when Contact Lens Depot Inc and other mail-order providers won a significant victory. Ciba Vision settled allegations with 26 state attorney generals that they had illegally inflated prices to sell its products to discount contact lens distributors. The settlement allowed Contact Lens Depot to drop its prices by 30 percent, a massive win for the company and its customers. Similar lawsuits against Johnson & Johnson and Bausch & Lomb Inc followed the case against Ciba Vision.
Amidst these legal triumphs, Contact Lens Depot achieved $1.4 million in annual sales in 2001 and transformed, adopting the memorable name 1-800-GET-LENS. Though the name changed, the company's commitment to its mission remained steadfast: to provide high-quality contact lenses to consumers seeking convenience and cost savings.
In 2004, Billie Odem passed away, but his legacy endures. Today, 1-800-GET-LENS operates as a testament to his vision and the collective efforts of those who believe in a more accessible and affordable future for contact lens wearers. Our mission has stayed the same, and we are proud to continue the legacy of innovation and dedication that has shaped our industry for nearly three decades. Come and experience the convenience and savings that have made 1-800-GET-LENS a trusted name in eye care.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members