business logo of 1-800-GET-LENS

1-800-GET-LENS

Overview

1-800-GET-LENS has a rating of 4.3 stars from 1,647 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, timely manner and eye doctor. 1-800-GET-LENS ranks 6th among Contact Lenses sites.

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value
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shipping
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returns
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quality
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135 reviews
How would you rate 1-800-GET-LENS?
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New York
1 review
0 helpful votes
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Great company
March 10, 2025

Took a lil longer than advertised to get them, but anytime I called. They were super responsive, super helpful and very professional. Great product and even better customer service. Highly recommended

Date of experience: March 10, 2025
Michigan
1 review
0 helpful votes
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Too many hidden "fees"
April 12, 2025

I won't be ordering from this company again. I did notice they were cheaper per box but then realized they charge shipping plus a "fee" of over $20 for them taking care of your order to ship it. So then the price is higher than 1 800 contacts, that provide free shipping and no hidden "fees". Plus shipping took way too long. They didn't have mine in their stock and had to order from manufacturer. No thanks

Date of experience: April 12, 2025
Missouri
1 review
0 helpful votes
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Simple & Easy
February 15, 2025

I had missed my eye apt and was nervous about getting more contacts before I ran out. My prescription was still good luckily. Logged in, typed in the name on my contact box in the description search bar and it was done, that easy. They came almost immediately just like the shipping said, no delays. It seems expensive but in reality compared to any place without using insurance the prices are really good. Would def recommend, 5 out of 5!

Date of experience: February 15, 2025
New York
1 review
0 helpful votes
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Contacts Purchased
April 18, 2025

This process was so incredibly easy and smooth. From ordering online to the contacts arriving there were no surprises. It was timely too! I have to do the review yet, but I'm sure if it's anything like purchasing contacts, it will be painless.

Date of experience: April 18, 2025
Colorado
1 review
0 helpful votes
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There's a monopoly for companies selling gas permeable contact lenses in the USA. Therefore prices are no longer competitive. Add in shipping fees and leaves a lot left to be desired that I used to have only a few years ago when more companies offered these lenses.
Otherwise, no problems ordering the lens.

Date of experience: March 24, 2025
Kentucky
1 review
0 helpful votes
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The extra mile
March 13, 2025

A few days after I placed my order, Get lens emailed me and said my contacts would take longer than usual because out of 17 million prescriptions on file, mine was one of the few they didn't have. They had to order them from the supplier. They arrived two days ago and the contacts feel great, my vision is precise and I am really enjoying them. Thank you so much to Get Lens for going the extra mile to fulfill my order. :)

Date of experience: March 13, 2025
Massachusetts
1 review
0 helpful votes
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Five stars!
February 14, 2025

I was able to get my contacts quickly! I was constantly being updated about when they would be shipped and the overall process. They didn't have my prescription and had to reach out to their third party, I was never not notified about each step which made me feel really secure about my purchase. Thank you for making everything so easy!

Date of experience: February 14, 2025
Kentucky
1 review
0 helpful votes
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Fast delivery
March 13, 2025

Very happy with my order. The delivery was fast and there was no hassle in ordering. Highly recommend and I'll definitely be using their services again and the prices are cheaper than anywhere I've ordered.

Date of experience: March 13, 2025
Kansas
1 review
0 helpful votes
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Great
February 27, 2025

Got my package in earlier than I thought, it came in perfect, the contacts are comfortable and I can see with them on, the color is very pigment even with my dark brown eyes, overall, 10/10, would buy again

Date of experience: February 27, 2025
Pennsylvania
1 review
0 helpful votes
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Great delivery time
April 6, 2025

Smooth experience overall. I have bad eyes so most optometrists don't even have the right strength contacts in stock, they usually have to be ordered and usually leads to delays. Not only did you have them in stock but I received them quickly. That makes a big difference when you use contacts for sports. I'm very satisfied

Date of experience: April 6, 2025
Florida
1 review
0 helpful votes
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Took long for contacts & overcharged
April 19, 2025

I took very very long to receive my order and initially said it was 149 $ and another confirmation said like nearly $40 less! I emailed them about this and still haven't heard back I'm very sick and disabled or would have called right away But requested the $40 refund immediately or whatever exactly amount it was

Date of experience: April 19, 2025
Illinois
1 review
0 helpful votes
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Complicated order process
May 9, 2025

Ordered them and a week later they still didn't arrive when I looked it up my order was put on hold. So I had to call and sort it out. Then when they arrived the box was broke and mangled but contacts were okay.

Date of experience: May 9, 2025
Virginia
1 review
0 helpful votes
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TOOK OVER A MONTH TO GET MY CONTACTS!
May 8, 2025

It took a month to get my contacts from the date I ordered them until I got them. I had to use some contacts from an old prescription that was two years old.
They said that the contacts would be shipped with in days. BUT oh no 3 weeks. The wait was unacceptable.
I don't think I will use this site again.
However they did send an email explaining the reason for the delay. Still it was not something that should happen when the web site touts that your order will be shipped within days. That was a lie.

Date of experience: May 8, 2025
Maryland
1 review
0 helpful votes
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Shipping took over 3 weeks
February 14, 2025

Ordering experience was easy and quick. My complaint is that my contacts took over 3 weeks to ship. They were delivered only took a few days later, but if I would have known that it would take 3 weeks to ship, I would have made other arrangements. Extremely disappointed in the shipping time frame.

Date of experience: February 14, 2025
Michigan
1 review
0 helpful votes
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Quick
February 18, 2025

All I had to do was enter my prescription, wait for it to be verified, and I got them a day earlier that expected. Plus I got a year's supply at half the price of my regular optometrist. If you're thinking about it, you're already losing out. Just do it.

Date of experience: February 18, 2025
New Mexico
1 review
0 helpful votes
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I loaded my script and was able to make my order in a matter of minutes which was very convenient. I ordered more than I had planned just so I would qualify for a rebate. I wish the discount would have been just taken off the total. The process for the rebate is confusing. I chose standard shipping and it took just about a week to come.

Date of experience: May 9, 2025
Indiana
1 review
0 helpful votes
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Communication needs work
February 20, 2025

I ordered my contact lenses with an expected ship/received date. However, when they weren't delivered as expected, I had to reach out to find out that there was a delay due to low inventory. What was supposed to be 3-5 days, turned into almost 2 weeks.

Date of experience: February 18, 2025
North Carolina
1 review
0 helpful votes
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Overall positive experience
April 23, 2025

Everything was easy. I was able to renew my rx and place an order with no issue. The only negative was it 11 took days for my order to ship and then according to the tracking would be another 5-7 business days to arrive. But the order arrived just a couple of days after that.

Date of experience: April 23, 2025
California
1 review
0 helpful votes
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Easy and affordable
May 9, 2025

Ordering was easy. Prescription info was provided and verified with little effort on my part. Lenses were not in stock(as expected) and delay was promptly communicated to me. I received my lenses in the timeframe given. My prescription was accurate and my lenses arrived in a sturdy box which ensured no damage to my order. Best of all it was much cheaper than 1-800-contacts. I'm very happy with my order.

Date of experience: May 9, 2025
Washington
1 review
0 helpful votes
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Pricing is confusing.
April 24, 2025

It took us a while to figure out that the discounted price only applied to purchases of 8 boxes. Our final invoice quotes a price of about $25 for a box of contacts plus about $10 shipping with a total bill of $61. Very confusing.

Date of experience: April 24, 2025