Zumiez

I purchased 3 tops and 3 bottoms PSD (short style) for my daughter as a birthday gift. It took almost a month to get them. My daughter does not like the short bottoms and I requested to return them to exchange for the long bottoms. I received an email today that states due to the nature of the item, it can not be returned. I am livid! There is nothing that indicated final sale when I ordered them. I can not believe I spent $124 and can not use the item. This has to be the worst customer service ever. I have had them for a week now--so not outside the 30 day window! I will never purchase from Zumiez again! Horrible!

I recently placed an order for international shipping. Took a while for it to get shipped and I was worried I wouldn't receive it on time. Surprisingly, my package did get here within the period that was given and I'm very happy with my purchase :)

So I bought some things and they told me that it was normal that the address said California but my package actually arrived at California so they are not to be trusted, it is a $#*!ty website $#*! them.

After I made my online order, I foolishly read all the horrible reviews that Zumiez. I was kind of depressed by the reviews and wished I didn't make my order.
I picked free shipping, which was 7-10 days delivery I believe.
And to my complete surprise, both of the packages I ordered showed up on my door almost exactly 23 hours after I ordered!?! Incredible!
Way to go Zumiez! I will absolutely be ordering from them again!
P.S. I live almost an hour from the nearest Zumies location

Don't order online from this site due to the fact that they can't even send new pair of shoes or shoes sizes that MATCH! So the story is I ordered a new pair of Adidas and when I opened them up, I realized the left shoe's sole was yellow as if has been out in the sun or on display for months! Were as the right shoe looked brand new. So being disgruntled I sent them back and just decided to get a different pair of Adidas which were the same price. When I got these ones. THE SHOE SIZE'S DIDN'T EVEN MATCH! One was a size 10 and one was an 8.5! So at this point I've wasted to much time dealing with this and decided to get a refund. This happened all across two weeks so I advise anyone thinking about buying shoes on this site is to save your money and time! And take it somewhere more reputable and reliable.

I could write a saga about how much of a disappointment this site was. My initial order was cancelles without letting me know and they ended up sending just 3 out of the six that I ordered. The three out of six that they did send did not arrive and as I'm writing this it marks 2 months since I placed that order. The customer service is absolutely horrendous. Illiterate american imbisciles who are no where near the word helpful.
When the packet arrived here in Germany it was returned to their warehouse due to them labelling the box incorrectly, causing a further 3 weeks to be wasted.
When they finally shipped the order witg DHL express, I get a call from the post office saying that I need to pay for the shipping, yet in the original payment I was already charged for it.

Thieving, uneducated employees and an overall poor service. It's only tolerable if you live in the US and that doesn't fix the issue of illiterate staffers

I recently ordered presents for my loved ones of of Zumbies, I ordered them over a month ago with them saying it would be delivered in 5-11 business days it's been over 20 and still have not received my items. Not only have I emailed them but the delivery tracker has still not moved since the 7th of December after reading other reviews I have regretted my choice in ordering off of this website they said my order was a total of $90 but after ordering the price charged just kept
Increasing. If I'm not to receive my order or get an email back I'll be very disappointed and angry. Not only will o have lost money but I will have no presents to give out!

I order most of my clothes from Zumiez. They are a great website and I've gotten all of my orders.

If you want a good size I suggest ordering a size up in most clothes. If you want mom jeans/boyfriend jeans, order a size or two down.

I wouldn't suggest getting express shipping because it takes just as long as normal shipping. The processing is fast and takes about 12 hours - 2 days (depending on what time of day you order.)

Their clothes are comfortable and soft. I would suggest ordering shoes in store than online because it can be a problem. Sometimes the company runs out of your certain size and will either try to go a size up or down.

If you still aren't sure don't order online and rather go to the store in person. It will cut the shipping cost and time!

I had to file multiple charge backs with my banks from fraud purchases up to $800 and have my card canceled twice all to find out though a letter in the mail from Zumiez that states that someone got ahold of my bank card from my purchase...

Literally worst website ever! As I'm picking things and adding them to by bag for about 45 minutes I go to check out just to find out EVERYTHING IS "out of stock" I'm sorry but if I'm adding items to my cart they should be locked in! Not eligible for someone else to purchase! I just spent 45 minutes going through this website just to go check out and find out that literally everything is out of stock now that's in my bag lmao waste of my time. Don't waste yours!

I placed an order with Zumiez. Their website malfunctioned. I contacted them and they stated the order didn't go through. They did charged my card for the order. Then they stated I kept trying to place the order even though I didn't. I have a charge on my card for $117.91 from Zumiez#600 85.42_V. They stated the charge is pending (which it is not) and I will receive my money back in 3-5 business days and if I don't to contact them again. Their website says: "Your account is not charged for your purchase until we ship your order." After reading other reviews, it appears Zumiez has done this to many other customers whom have never received their money back. I am contacting the BBB. Do not trust this company!

So, I'm just a Mom. A Mom of a VERY brave 14 year old daughter, who came out this year. It's been hard on her at school. The lunch table went empty that first week she told her girlfriends. It's much better now. Here is where Zumiez, comes in, for Christmas. All she wants for Christmas is hi-top checkerboard Vans. I found... ONLY... on the Zumiez site, the most awesome "checkerboard patch" hi-tops! Good price! Then they arrived. The shipping was SUPER FAST! I purchased on Tuesday Morning, they arrived by Friday morning. The product is so much more well made and incredible than I could have imagined! That "patch" is actually embroidered, with suede and leather accents on the shoe, for less than $80! AWESOME BUY!
Now for the shipping from Zumiez. Not only so fast, but perfectly packaged! The Vans came actually in a branded shopping bag, included were the receipt, and a Holiday catalog. Now I see more brands they carry... that not just my daughter, but also my 20 yr old son will LOVE!
Further... when I called customer service at Zumiez... they were AMAZING!
I'm just a Mom, who loves my kids and works so damn hard for my money. But Zumiez, just hit top of my list with great companies that are WORTHY, of my hard earned dollar!

Bought Shoes buy 1 get 1 half off when I received shoes, the pair that was considered the half off came with dye tag still attached. When I called customer service about one pair of the shoes coming with dye tag on... RUDE! Finally after a few days, I was emailed a return lable and they would send me another pair out... Unfortunately, they emailed me back they were out of stock of the shoe (instead if them just removing dye tag and resending back) that they would refund me the half off that (the whole reason I bought the over priced shoes there to begin with.) TOTAL SCAM!