ZillowReviews 586

We were very impressed with our service. They were always prompt and professional. They were personable and caring, as well. We felt extremely secure in our dealings with them. I would highly recommend this service to any others who may be in the market to buy, sell, or rent a home at the present time or in the future.

Living in an area with low available housing and high cost rentals, the housing in my neighborhood seems to have doubled in value. I'm talking big dollars, $2M versus recent sales of around $1M. Makes me wonder if realtors prod Zillow to make home values much higher than they really are so homeowners will think about selling. What I can say for sure is these high values don't represent reality. What I find Zillow to be good for is that it provides me with a "feel good" value of my property... although the value is greatly over-inflated. My over-inflated property value provides me with great comfort for now until the day I actually plan to sell the house and then I'll go into a deep depression. By the way, odds are the five-star reviews are provided by realtors!

My experience of adding two listings for rental is just ridiculously horrible. After I add the first listing, it is showing on the search but the detail info and photos belonged to another home. You report the problem but there is no response.

On November 25th 2014, I was contacted by a sales associate William Simmons. He has contacted me via text message regarding a Macomb Township zip code ******* and asked if I would be interested. He then mentioned that I would have 4,573 views a month for a fee of $615 per month. I told him that seemed steep for the price. He then asked to get a lender to split the cost. I hesitated for a bit and he sent another message stating that there were 51 people on the waiting list and it would be gone within the hour. When I asked how many agents are in rotation, Will stated "it depends on the zip, all you need to worry about is that I would be one of 3 agents featured, 4,573 times per month and that it's very exclusive". I was told I would get a ton of leads off this zip. I agreed based on those terms. Once signed, I requested some further information once I had a lender involved (around Christmas time). Will, stated on speaker phone with my lender in my office that there were about 6 agents featured. I asked what happened to 3? No response. He then stated that the way to get business was to have a ton of reviews on their site (never discussed before). After hanging up I sent an email to him stating my disappointment and that he lied to me. It had been a month without a single contact or lead from Zillow and the ******* zip I invested into. I even filled out a dissatisfaction survey. I was followed up by Michael Gunn who is apparently the Success Manager. Him and I spoke and I told him my side. He said that was disappointed on how things had happened and offered exposure in 5 other zip codes for a 99% discount. Obviously, I was disappointed in the fact that not only was I being screwed over by their sales practice, but also had to pay additional to help me get more possible business. I told him no. I would like to have nothing further to do with this and I would like reimbursement for what I have paid in. He said he would be in contact with Will's manager and get back to me (that was last week). I emailed Michael on Monday and asked when I can expect to hear back from him. Yesterday, Michael Gunn called and mentioned that it's only been a short time and I didn't give it much chance. He then started to mention that I would have to buy out the remainder of my contract. This is total garbage. People need to know of this practice. There are a ton of agents out there trying to capture new business. ZILLOW IS A SCAM FOR AGENTS!

I am a Real Estate Broker in NY. I wanted to list a house for sale in ZILLOW's website. I was convinced from a salesman in ZILLOW to sign up a contract for 14 listings (even thought I only had one listing) and pay for a six month membership on monthly installments.
When I posted my listing, in December of 2014, I found out that ZILLOW's computer system had picked up a litigation that my client had back in July of 2014 with his Bank and the property appeared in their system as if it is "pending foreclosure". I asked them to remove this notification which was very damaging for my client / seller. In addition, even thought it was my listing (and I was paying for posting it in their website) ZILLOW was advertising "FORECLOSURE SPECIALISTS" to help the potential customers. My name as a Listing broker was not there!
The price for the property was not appearing on my listing and only ZILLOW'S estimate was shown which was $800,000 less than the listing price.!
When I asked to delete the listing completely from their system because it was damaging my client's as well as my interest (and reputation) I was told from the salesman (who was very nice until then) that I have to pay the entire contract even though I "used" their services for 5 weeks.
I am NOT saying that ZILLOW is a scam, but definitely until they fix all their issues... with their system and understanding a little better NY and other States, they should be flexible with their rigid contract policies.
Here I am... paying for a listing which damaging my client and NOT only I can NOT remove my listing from the system but I have to continue paying for a service which is harmful to my business.
I hope other brokers will read this and avoid costly mistakes. ZILLOW has very long way to become valuable... DO NOT WASTE YOUR MONEY

Zillow does not give accurate reviews of lenders. If you had a bad experience with a lender as I did with First Federal Bank of Kansas City, MO then you do not use the bank as a result of the bad experience, then Zillow tells you they won't use your review because you did not get locked into a contract with the bank. Well thank goodness my review did not qualify! I suspect Zillow may recieve monetary compensation for good reviews and that they post good reviews about banks that are written by the bank.

I agree with other reviews that Zillow is horrible in managing customer relations. While my home was properly listed for years, someone at Zillow changed my listing and posted another house in my location. They apparently confused a house on Callowhill St. With mine on Callowhill Rd. It is an understandable mistake, but I am shocked that my dozens of requests to correct the issue have gone completely ignored for almost 2 years. I hope that this does not become a problem when I need to sell my home.
Once Zillow Corrects my issue, I will update my review with the experience. Until that time trust me in saying that ZIllow must have the worst customer service I have ever experienced. So much so that it triggered me to write this, my first negative review ever for anyone.

You can put your house on Zillow for free as in for sale by owner, however, the remaining information on the page is generated by Zillow and is usually quite inaccurate. I have no idea how an internet site can "zestimate" the value of your home (unless they are asking realtors). This can be pretty damning. The internet doesn't know when the house was reroofed, whether or not the neighborhood is safe, or when the furnace was replaced. I have consistently seen the square footage or property taxes NOT match the county assessor's website. I can only say that it's okay to look, but don't take their website information as truth. Buying a house is a big investment.

Fake reviews of real estate agents usually put up by agents themselves. Waste of time & money advertising because the leads are the account managers trying to get you to think zillow actually works.

This is a horrible company that destroys housing values and should be taken completely off the internet. Zillow is a leach. They really do not warrant even 1 star however this site requires at least 1 star in order to post.

I am a statistician and I can tell you that their algorithm produces invalid results. Anyone in my profession would view the fact that they publish such reaults as unprofessional. The fact that the results injure so many people makes the behavior unethical. (No surprise given recent reports of harrassment and discrimination.) I challenge Spencer Rascoff to change his ways; if he doesn't, I challenge those injured by him to find a Congressperson to regulate him under commerce and consumer protection laws.

The lights are on at ZILLOW BUT NO ONE IS HOME.
There customer service SUCKS.
I have been trying to get my property's TAX information corrected for over a month now. They finally told me it was fixed now my property has the house next doors tax information. And my home comes ups (2 UNITS)I think they hire kids for the summer to do this work.
ZILLOW is A JOKE!

Dishonest sales reps... they tell you what you want to hear to get your money and then it turns out that it's ALL total BS. The customer service reps don't listen to you. And the cherry on top? When your contract ends, they begin billing you month-to-month!

Zillow: A publicly traded corporation that needs to immediately take down it's so called Zestimates until they can figure out how to resolve major problems with evaluations. E. g similar waterfront homes where three of four sold this year.
******* Manitou Beach, Bainbridge Island. Sold 2/24/14 for $1.11K - Zillow shows 957K
******* Manitou Beach, Bainbridge Island. Sold 6/24/14 for $1.31K - Zillow shows $1.20K
******* Manitou Beach, Bainbridge Island. Sold 8/15/14 for $1.10K- Zillow shows $888K
******* Falk Road Rd, Bainbridge Island, No listed but very similar - Zillow shows $746K

I listed my house with zillow because they had it estimated at over $273,000, I listed it for $269,900, almost immediately they reduced it to $251,000 and a few days later they reduced it to $247,000 so I complained to the about this and they sent a message back that this is done by algorithm. And than reduced it to $245,000. I believe something should be done about this company. I did not check that allows Real Estate agents to contact me, maybe that's why.

Zillow leaves a lot to be desired but it's a good place to start researching. The visuals alone do that.

I wish they would add a feature that allows searches by the number of levels a house has--one story; two stories (or more); unfinished basement; finished basement, etc.

The thing is, a LOT of us are getting older and only want to consider a one-story home. Falls are a concern, but even more than that is the day-to-day difficulty of climbing and going down stairs.

I'd like to start out by saying that I've been recently trying to sell my home and noticed that Zillow's estimate on my home has been consistently dropping in price while my neighbors home value next door has been over valued. I'm basing this on square footage (my home has 2250 sq ft and my neighbors house has 1750 sq ft). I have a four bedroom house and my neighbor's house has three bedrooms. My house has so many more amenities than my neighbor's house I just didn't understand the process by which they arrived at these numbers so I wrote them. BIG MISTAKE! They told me that they will be using new data to re calculate estimates. Instead my home value has continued to de value and my neighbors house continues to increase in value. There is approximately $70,000. Difference right now. Do not rely on Zillow, they grossly miscalculate home values and do not correct their errors when it is brought to their attention; they almost seem vindictive!