business logo of Zillow

ZillowReviews 586

1.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Zillow?
grey star
grey star
grey star
grey star
grey star

Zillow Reviews Summary

Zillow has a rating of 1.7 stars from 586 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zillow most frequently mention real estate, customer service and home value. Zillow ranks 1201st among Real Estate sites.

service
96
value
93
quality
92

We monitor reviews for authenticity

Florida
1 review
14 helpful votes
Follow Michael L.
Unfollow Michael L.
Send Message
Share Review
Report Review

It takes more than anonymous algorithm to evaluate a home's value. There is the old location times 3, quality of construction, curb appeal. When fluctuations of my home's, quite unrealistically, value drops by almost 20%, according to Zillow, in basically a flat to growing market, over a couple of months, something is terribly wrong. Especially when Zillow changes their valuation graph to agree with their new estimate, not showing the higher evaluation as part of their presentation which appeared on earlier graphs. Original estimate was closer to reality in the first place. Almost all of the realtors whom I speak with think Zillow leaves a great deal to be desired regarding information when purchasing a house in S. W. Florida... Do your own due diligence and avoid being misinformed and possibly missing out.

Date of experience: October 15, 2014
California
1 review
9 helpful votes
Follow jim b.
Unfollow jim b.
Send Message
Share Review
Report Review

I don't know how they figure prices. In my neighborhood a 2 bedroom 1700 sq. Ft. House sold for 490,000 dollars and the house across the street sold for 520,000 and it was a 3 bedroom 1730 sq. Ft. House. When you go on Zillow and check the price of my house which is 3 bedroom 1828 sq. Ft. House it's listed by Zillow as 426,000. The zestimates are completely inaccurate.

Date of experience: October 6, 2014
Texas
1 review
11 helpful votes
Follow Katelynn H.
Unfollow Katelynn H.
Send Message
Share Review
Report Review

Zillow is a terrible website to use when searching for a place. Why is it that you can't put 1-2,3-4, just 1, just 2 bedrooms, etc.? It always has to be X+ whatever you're looking for. Why is it that when I put the maximum willing to pay for rent at a certain price point the right side consistently comes up with things WAY out of my price range? Or homes that are 6 bedrooms when all I want is one or two? Don't even get me started on how badly it "sorts" the homes/apartments, also. "Low to high" is a lie. Scrolling down I see 1, 386, 1, 209, 1690, 864. It makes absolutely no sense whatsoever. I'm sure I'm not using the site wrong, I'm sure it's just a terrible site. I've had better luck just looking at Google maps. Seriously.

Date of experience: September 29, 2014
Florida
2 reviews
39 helpful votes
Follow Steve G.
Unfollow Steve G.
Send Message
Share Review
Report Review

ZILLOW CAUSES INCALCULABLE DAMAGE BY THEIR COMPLETELY BOGUS ESTIMATES OF HOME VALUE. THE FACT THAT THERE IS NO WAY FOR A SELLER TO CONTEST A TERRIBLE ESTIMATE IS UNCONSCIONABLE. IF ANYONE WANTS TO START A CLASS ACTION LAWSUIT AGAINST ZILLOW I WILL BE AMONG THE FIRST TO WRITE A CHECK TO SUPPORT THAT. THEIR SECRET ALGORITHM MUST HAVE BEEN DESIGNED BY PEOPLE WITH NO REAL ESTATE BACKGROUND. MY INDEPENDENT APPRAISAL BY A CERTIFIED APPRAISER WITH THIRTY YEARS EXPERIENCE IN MY AREA IS $150,000 HIGHER THAN ZILLOW. I ABHOR ZILLOW AND WOULD LIKE TO SEE THEM PUT OUT OF BUSINESS.

Date of experience: September 27, 2014
Wisconsin
3 reviews
41 helpful votes
Follow l s.
Unfollow l s.
Send Message
Share Review
Report Review

Zillow is horrible to you if you are trying to sell your house by owner. Your pictures do not even show up properly. It is malicious activity that they do to you. They under assessed my property by $60,000 but kept a neighbors at over $40,000 over their assessed price. I contacted them several times. They do not care.

Date of experience: September 25, 2014
Connecticut
1 review
18 helpful votes
Follow paulette o.
Unfollow paulette o.
Send Message
Share Review
Report Review

Sellers take action against Zillow's damaging information one solution:

My property is currently on the market in Danbury CT since March 2014 the problem is the same as every seller is and has experienced with Zillow across the U.S... inaccurate damaging zesitmate numbers. I've spoken to my real estate agent numerous times about correcting it however there is no way for an agent or FSBO to correct the zesitmate number. In addition my agent was recently locked out of her own Zillow account with no other way to make contact with Zillow except by email.

Since March 2014 my agent has received one (1) inquiry via email about my property that individual said nice property priced to high according to the zestimate. With that I took action ASAP. I insisted that the agency remove my listing from Zillow's web site completely. I do not believe this will hurt the properties exposure since its accurately being advertised on all other web sites and Zillow has not produced a viable buyer.

I recently came across an article on line dated 9/11/2014 in the Pittsburgh Post Gazette
Northwood Realty of Pittsburgh PA recently pulled all their listings from Zillow for the same reason. I commend them for taking action against this company. I can only hope that other real estate agencies will do the same.

Thanks
Stuck In Danbury

Sellers have the choice not to have their property listed on Zillow. Maybe if more sellers did this and not use Zillow's web site that would send a clear message to them.

Date of experience: September 24, 2014
Connecticut
1 review
6 helpful votes
Follow Don A.
Unfollow Don A.
Send Message
Share Review
Report Review

I have no problem with aggregators in real estate. They can serve a positive purpose in the business. I do have a problem with Zillow and its errors. I have a problem not mentioned by others. The Zillow map is inaccurate. My town's map doesn't include about 1/3 of the town. We've complained to Zillow and their response has been to admit their map is wrong but they won't fix it for another four months. When people use the site they never have a chance to see properties in the omitted section of town. If Zillow was seriously responsible, they would correct the map now. Every real estate professional in town knows that sellers are being damaged by Zillow with their faulty Zestimates but not everyone knows sellers are being damaged by the map problem. It is pure arrogance on Zillow's part to admit they have a problem with their map but refuse to fix it for several months.

Date of experience: September 19, 2014
Ohio
1 review
12 helpful votes
Follow Jen B.
Unfollow Jen B.
Send Message
Share Review
Report Review

Zillow grossly overrated my home by 70k when I bought it in 2008 from a bank and in rough condition. Now with over $ 50k in improvements, they have grossly undervalued its value (they diminished 1/5 of its value within the last 30 days although home sales prices are trending upward in this area.). Similar houses in my area are selling in the mid $160k range, and they priced me at $115k. When I contacted them, they provided a canned and useless response. The result is that I own one of the larger and more updated homes on my street, and Zillow has it listed as a fire sale.

Date of experience: September 17, 2014
New Jersey
1 review
6 helpful votes
Follow mary l.
Unfollow mary l.
Send Message
Share Review
Report Review

Their unwanted ads pop up in my inbox thru GO SMS text app almost every day. I have made repeated requests to them to stop, but the ads just keep coming. They are an unscrupulous company and you'd have to be crazy to have anything to do with them. I'll just keep telling people in every forum I can find until the harassment stops. DO NOT USE ZILLOW!

Date of experience: September 17, 2014
West Virginia
1 review
4 helpful votes
Follow Chris F.
Unfollow Chris F.
Send Message
Share Review
Report Review

I own two homes in wv, but in different county. They have them both over listed i am trying to resell one. Therefore i made a aaccount to try to adjust the price with no luck. So both the house are listed for 4.5-10 times more then there actually worth.

This site has completely made up numbers

Date of experience: September 17, 2014
Pennsylvania
1 review
13 helpful votes
Follow Joe T.
Unfollow Joe T.
Send Message
Share Review
Report Review

They use a computer to appraise my house? I have had every realtor tell me that because of the low Zillow number, the close on the actual value of the house is hard for the buyer to justify. It is the mindless fear that is somewhat justified that people believe what they see on the web, as fact. For that reason, zillow is robbing me of my opportunity to sell the house at the true market price. With these vampires on the market, only areas that their computers think have value will appreciate.

Date of experience: September 16, 2014
Washington
1 review
17 helpful votes
Follow Louise O.
Unfollow Louise O.
Send Message
Share Review
Report Review

So my house with 5200 sq ft living space, with high end finishes, plus a 3200 sq ft framed out basement with a finished wine cellar and 3 car garage is worth only $40,000 more than a 3200 sq ft house with no basement and a 2 car garage. Both sitting right next to each other on 20 acre parcels with killer views. Zillow is useless in my book. Perhaps it has some value in a densely housed area with cookie cutter tract homes, but for anything else it isn't worth the powder to blow it away.

Date of experience: September 5, 2014
District of Columbia
1 review
12 helpful votes
Follow Jim M.
Unfollow Jim M.
Send Message
Share Review
Report Review

Zillow is not even worth one Star it is such a pathetic source for values. Hopefully buyers and sellers both realize that fact and pay no attention to their values. Lowered the value of my house $40,000 in 3 days without any changes to the property in a major national boom area.

Date of experience: September 3, 2014
South Carolina
1 review
17 helpful votes
Follow Eric B.
Unfollow Eric B.
Send Message
Share Review
Report Review

Zillow is a pile of crap. Bringing as many property listings as possible into one place is fine. But their "Zestimate" of a home's value is inaccurate. By making a long distance guess of a home's value without sending a qualified, experienced local appraiser to the property is bunk. They are artifically manipulating the market by telling potential buyers an incorrect property value. This practice should be illegal as it constitutes a potential robbery of the seller's equity. We had a market analysis and an appraisal of our property done by independent companies and yet Zillow "Zestimated" the value 10's of thousands of dollars less than both. No wonder we haven't sold yet!

Date of experience: August 29, 2014
Pennsylvania
1 review
11 helpful votes
Follow Anne F.
Unfollow Anne F.
Send Message
Share Review
Report Review

As first time buyers, my fiancé and I were very fortunate to find Mala Vaish through the internet. We had initially worked with a previous realtor and then started to look elsewhere when our expectations weren't being met. Mala was a breath of fresh air! She is extremely responsive, always available, a trusted resource and a true expert in the market.
We had been looking for a home for over a year. After working with Mala for only 2 weeks, she found us the house of our dreams! The day we found our home, Mala re-arranged her schedule to help us put in an offer and skillfully guided us to wining a bidding war without going out of our budget.
Throughout the process, Mala continually sent us updates on progress along with things to be thinking about. Mala went above and beyond the call of duty; she provided excellent referrals to help us secure a Real Estate Attorney, Inspection Company and later even gave referrals on local cable/internet companies, sanitation departments etc. to ensure a successful transition into our new home.
Mala is a true trusted advisor! Being a first-time buyer, the process can be confusing, frustrating, stressful etc. but we were able to sleep easy knowing that Mala was on the case. She wouldn't let anyone take advantage of us and did a lot of hard negotiating on our behalf.
Mala Vaish is wonderful and I strongly recommend her to everyone in need of a new home. If you want best-in-class, Mala is the way to go!

Date of experience: August 21, 2014
Arkansas
2 reviews
8 helpful votes
Follow Alex R.
Unfollow Alex R.
Send Message
Share Review
Report Review

I am specifically reviewing Zillow mortgage page/tab. Do not waste your time there. It will give you a quote from several lenders that are just made-up quotes and ARE NOT backed up by the lenders
Once they call you (I suggest you do not put your real phone number there or they will bug you for several days) you realize that the quotes you got on Zillow are not real, and the real quotes are much higher (even when you call the same day - 15 min later)
DO NOT TRUST RATE AND FEE QUOTES AT ZILLOW
Look elsewhere

Date of experience: August 14, 2014
Florida
1 review
11 helpful votes
Follow Marcie S.
Unfollow Marcie S.
Send Message
Share Review
Report Review

My experience with Bibi Zanella and Beatrice Zanella Dusheiko was the most honest and remarkable pleasant, professional experience of my lifetime. She is skillful, compassionate, meticulous and dedicated beyond the realm of her responsibility as a short sale expert. She takes her commitment to a level that most could never comprehend. She does not give up and spends endless hours achieving success no matter how long it takes. She is genuinely captivating and inspired me when I felt hopeless. She gave me support and encouraged me to have faith and believe that no matter how horrible life may seem there is always a rainbow at the end of the tunnel. When you have Bibi Zanella and Beatrice Zanella Dusheiko on your team you can be assured your world will change. She is one in a million and takes her position to it highest level of victory. She is a masterpiece within her field and has an ingenious way of calming people when they are feeling lost and afraid. She comforted me and inspired me for many months and furnished far more than required. She is immensity intelligent and knows how to communicate in a gentle and effective way. I would recommend her to anyone searching for a woman with a phenomenal background in her field. With her years of dedication she is guaranteed to provide you and assist you with all your questions and have a positive outcome. More importunity she makes you feel " special " in a manner that no other is quit capable of doing. This is essential because she is magnificent at what she does which is helping people sell there homes regardless of the circumstances. She is non judgmental. She cares and is remarkably honest. I was honored to have her guidance and knowledge and she is admired magnanimously. She is truly a monumental individual and is bounteous as her position as an Agent at Florida Premiere Realty. I give her a score of one million percent considering she is extraordinary and idolized more than I can formulate into words that would adequately express my homage and compliments she so richly deserves. She is exceedingly reliable and pledges to complete each case with a favorable resolution.
Thank you! Marcie Lynne Silverstein

Date of experience: August 12, 2014
Oregon
1 review
4 helpful votes
Follow Rebecca S.
Unfollow Rebecca S.
Send Message
Share Review
Report Review

My husband and I used Miller Laine for our possible investment. They were really nice and helpful. Very easy to talk to, and very polite.

Date of experience: August 11, 2014
Texas
1 review
9 helpful votes
Follow Patrick B.
Unfollow Patrick B.
Send Message
Share Review
Report Review

Zillow's priprietary formula for calucating home costs changes constantly and thus my home value swings wildly between 125% to %40 of my true home value, depending on what day you look at it. Never trust a "company" built around bad software.

Date of experience: August 5, 2014
California
1 review
10 helpful votes
Follow cindy b.
Unfollow cindy b.
Send Message
Share Review
Report Review

Zillow has been showing values in our neighborhood going up. However recently they have showed the value of our house going down and every house around us going up. Dont get it we own and maintain our house and is the best looking house on the block, landscaped, New 50 year roof, wood floors and tile downstairs, painted inside etc. But they are saying rent houses values with none of this are valued a lot higher than ours. Something is wrong with this website don't believe what they write.

Date of experience: August 1, 2014