I no longer get the vision insurance from my employer. I can get bargain frames and lenses from zenni. I loose my glasses all the time and zenni allowed me to get more than one pair. They look good and are worth the price. Yes, they are not oakley or gucci, but do you really want to pay six times more for one pair. Zenni ships fast and I have not had any issues. If you are not a brand wh... then this site is for your.
Great glasses. I love the sunglasses slip-on. Who knew they made me fashionable? I plan to order a pair of my blue light glasses for every day I love them so much. Most importantly they were on time and I was kept up to date on any issues. My husband ordered his from a shop and he's not having the same experience, to say the least.
My distance vision is perfect but I need readers. I have ordered several glasses from
Other sites that are no rx on top and readers on the bottom. They have all given me a headache. I gave zenni a try and I LOVE my glasses. I can wear them all day. I work in a cardiac cath lab. Viral signs are on a back lit screen across the room, medication bottles are tiny and require that I read them. Taking my readers on and off was annoying and wasted valuable time. I plan to order a few more from zenni
I am very unhappy with this purchase. I will not be using this company again. The glasses are extremely cheap. I gave them the exact prescription as I gave Hip Optical. I can not see in the glasses Zenni sent me. I even ordered a little light to carry on my key chain and the light doesn't work. Total flop. Hopefully, I won't have trouble sending them back.
I've been buying from Zenni for years. It's amazing to not care when kinder students grab my glasses, I have multiple pairs! The only time I've ever had issues was my own fault for not checking measurements when I saw a cute pair.
I am very hesitant to purchasing things without trying them on first but the online try-on was helpful and accurate! I like my glasses a lot! The delivery time was a little long for my liking but at least they showed up right?
This is my third pair of glasses from Zenni! Love how they've upped their selection and options. Love the Virtual Try-On which I'd not experienced as seamlessly on other sites.
Bottom line. All my prescriptions have been accurate - this last one included Progressives. And there is no place I'd have gotten them for $50.80! So THANK YOU, ZENNI!
Glasses arrived in the estimated time which is impressive for someone living in Alaska. The only thing I didn't know was that the ear piece part of the frame was plastic rather than metal but it's still comfortable it looks like the photo
My son fell in love with these glasses! Which made me super happy. He has autism and is very picky about glasses he wants a certain fit and these checked off all his boxes. I pray these frames stay around for a while
Love my new glasses. They look great and my eyes adjusted to them VERY quickly. I worried that because they were sink expensive they may feel kind of ‘cheap' but that wasn't the case with the two pairs I've ordered. Love this service.
Loved the glasses but the magnetic sunglasses that were included did not fit properly and ruined the lenses. It took beyond the 14 day return period to show up. They are now refusing to stand behind their product. That was the second set of glasses and I would have ordered more but since they do not stand behind their product I cannot do that. Buyer beware.
My glasses arrived and when I look through what should be bifocal of progressive lens everything is blurry and if I shift my line of sight ever so slightly to the left or right it get blurry too. These are definitely low quality glasses and I have tried to wade through customer service and getting no where fast.
Thank you for posting this review.
We wish to confirm that in standard progressive glasses, there is no correction near the edges of the lenses. The clear viewing area is located in the central “corridor” of the lenses, and there can be a noticeable blur when looking through the edges of the lenses, particularly for someone with a strong prescription. Due to this design, someone new to wearing progressive lenses may initially experience some difficulty adjusting to them; likewise, because there are slight differences between progressive lenses across brands, someone who is already accustomed to wearing one brand of progressive lenses may have some difficulty adjusting if they switch to a different brand.
Nevertheless, we cannot assume that an unfamiliarity with the lens design is the cause of your problems; therefore, we encourage you to connect with our Customer Service department for a resolution. There are three ways in which you may connect with us. You may call us at 1-800-211-2105, chat with us live by clicking on the floating Support button that appears near the bottom-right corner of any page on our website, or you may email us at service@zenni.com. Please be sure to have your order number and prescription handy when you contact us. We are certain that one of these options will work for you and we hope that you will contact us soon so that we may resolve this matter quickly and to your satisfaction.
Received something I can't use at all. I can't see far away, can't see close up, completely unusable. I asked to return them and they told me that it would be a 100% store credit only, OR 50% return and that it does not include shipping or taxes. So, make sure you look at the return policy before purchasing. I regret my decision to purchase from them. I'll never do it again.
Hi Lizbeth, thank you for your review. It does look like a non-prescription lens was ordered not a 1.50 reading lens. If you would like to return the glasses for the store credit that can be used towards placing a new order for Readers we would be more than happy to assist you with that! Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media and we would be happy to help.
I have purchased many times from Zenni and have always had an awesome experience. However, I did not like the last pair because the lenses were too short and didn't offer enough eye protection as I had purchased them as sunglasses. So, I was able to return them for a full refund credit and ordered a set like my previous pair but with a different prescription. Customer service was great!
This company is reliable, time sufficient, I always manage to get my glasses within a week of ordering. They have almost always been the exact pair I paid for... the bad measurements were my fault. Anywho, I love this company. Super affordable and they have tons of frames to choose from, just be sure to get the correct measurements unlike me haha. Thank you Zenni Optical for being an amazing trustworthy company.
You’re welcome! We are so thrilled to learn that you have been a satisfied customer for so many years. We hope to continue to provide the same quality products at the affordable prices our customers appreciate. Thank you for sharing your experience and for being a loyal Zenni fan!
I order from Zenni every 6 months or so. I order for myself, my husband and our five children. The glasses that we choose are always as nice as the photos online. We've never had a problem with our order or the product. It comes in fairly quick too. I love zenni. It's affordable, Its a great choice if you're on a budget.
I felt insecure about choosing glasses virtually. I'm using them and getting used to them. They're bifocals, and the smaller lens is a smaller diameter than it was on my last pair. This changes how I navigate reading and other things, and I'm not sure how I like it. They seem to be good quality, though, and the price was very affordable. I'm not fully sold on this method for buying glasses. But I will probably experiment again.
Thank you for posting your Zenni review of the bifocal eyeglasses you ordered from us. We were sorry to read that you found the bifocal segment lens narrower than what you previously received from a different optical retailer. Consequently, we apologize for any disappointment you experienced as a result. We want to confirm that the bifocal segment lens we provide is the Flat Top 28 or D lens, which is 28 millimeters wide, the top of which is placed at 4 mm below the centerline of the larger, distance-vision lens. You may have received executive or Franklin bifocals when you previously purchased bifocals elsewhere, which are wider than the FT 28 bifocal segment lens. Nevertheless, we were pleased to read that you have found these glasses to be of good quality at a very affordable price. You contacted us about this order well outside its 30-day warranty period, which started the day the glasses were delivered, on December 11,2021. However, insofar as this appears to be your first order with us, we will be happy to make a one-time customer service exception on your behalf to enable you to return these bifocals to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the PayPal account you used to pay for the order. If you would like to pursue one of these refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4334338859, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.
I love my new glasses! I just wear glasses around the house at night so I just wanted something simple and comfortable. These are great. Super lightweight but not cheap feeling. Will definitely order another pair in the future.
I don't like to complain, and I am grateful to be able to in this instance.
These lenses pit a very bizarre curve like distortion
To things. I have to take them off often as it gives me a sick feeling after a few hours of wear.
The transition lenses do not go dark enough either snd I don't like the grey cast to it either.
Sorry, you asked.
I gratefully reply.
Sandra Hanes
Thank you for posting this review of your recent experience with Zenni glasses.
We are sorry to learn that you are experiencing distorted vision when you wear your glasses, and that the photochromic lenses are not functioning as you had expected, and we apologize for the disappointment and discomfort you experience as a result. We want you to know that there is a 30-day return period, which began the day the glasses were delivered to you, and during that time, it is important to notify us of any problems so that we will have an opportunity to offer you a proper resolution. If you have not already contacted us regarding these issues, we invite you to call us at 1-800-211-2105, email us at service@zenni.com, or chat with us live by clicking on the floating Support button that appears near the bottom-right corner of any page on our website, and one of our representatives will be happy to assist you. We hope to hear from you soon so that we may quickly resolve this matter to your satisfaction.
The prescription entry process was a bit clunky, but the glasses for my daughter and myself arrived exactly as virtually tried on with good price and a quality product.
Overview
Zenni Optical has a rating of 3.1 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service and good quality. Zenni Optical ranks 5th among Eyeglasses sites.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting this review, which gives us an opportunity to address these issues.
We are sorry that you are having problems seeing clearly with your new glasses, and we apologize for the disappointment you experienced as a result. Your glasses are still covered by our 30-day warranty, which started on the day the glasses were delivered to you, consequently, they are still eligible to be returned and you will not have any problems returning them. To return the glasses, please call our Customer Service department at 1-800-211-2105 and one of our representatives will eagerly assist you by emailing you a prepaid return shipping label which you should use to return the glasses. When you contact us, please have a copy of your prescription and pupillary distance (PD) measurement handy. We will review the details of your prescription, and if we confirm that the prescription and PD were entered correctly on the order, we will ask you to return the glasses to be inspected and if the inspection results indicate that we manufactured the glasses incorrectly, we will remake them for you. However, if a review of the prescription details confirms that either the prescription or PD were entered incorrectly on the order, you may choose one of two refund options – either a 50% refund to the credit card you used to pay for the order, excluding the shipping fee, or 100% store credit, excluding the shipping fee, which you may use to reorder the glasses with the correct prescription and/or PD. We hope you will contact us soon so that we may resolve this matter to your satisfaction.
Additionally, we wish to explain that the blue light laser pen that you received as a free gift with your purchase of Blokz lenses came with a protective disc covering the battery that must be removed before the laser pen can be used. Please click on the following link for instructions on how to remove the disc: https://www.zennioptical.com/blog/seeing-believing-test-blokz-blue-light-pen/. We hope this solves the problem of the laser not working, but if it does not, please let us know when you contact us to return the glasses and we will be happy to replace it for you. We hope to hear from you soon.