Arrived way faster than I expected! I have never ordered glasses online before so I'm glad my first experience was with Zenni. I would've had to pay $200+ dollars at my eye Dr. to get glasses through them. One of the assistants told me I might have better luck getting them cheaper online. I looked at a few different websites but thought this one looked the best.
I had nothing but the issue with ordering my glasses that I needed an emergency replacement of. First, they took my payment but never process the order. Didn't find out until 3 days later. Then I had to reorder them and paid for express delivery. I didn't message about the status because the tracking never show anything. Found out on the 24 that it was at the fulfillment center in California wait for ting for FedX then tonight three more days later they told me got to the fulfillment center on the 26. They keep saying in 24hr I will have a tracking bit it been over 72 and nothing but the same lie.
Hi Allen, thank you for your review. At Zenni we strive to provide you an ordering experience that is second to none, and we are sorry to hear that was not the case this time. The express time frame is 5-10 business days including both manufacturing and shipping. It does look like the order will arrive to you within the time frame, but if for some reason it doesn't arrive on time please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media so we can assist you.
Had to return glasses for wrong prescription. My fault but they were so not understanding and didn't want to replace the glass until I sent the old ones back and they said they would credit my account within 3 business days of sending them back the glasses. On day 3 I did not received my credit and when I called they said it would another 2 days. To which I responded I can't see I need the correct prescription asap and you promised 3 days for the credit. The customer service agent said he couldn't help me. I ask for a refund so I could go somewhere else as I should of done in the first place. I actually don't think they have a great selection of glass the were only about 20 for me to choose from and they all mostly looked the same. I'll never order glasses from Zenni optical. They are not true to their word they have no compassion or care for customers. Their customer service agents are instructed to pacify customers with false promises to cover up their self interested policies
Ordering was straight forward. I received my glasses sooner than I expected and they are great! I am so pleased to no longer have to tip my head all the way back in order to see the computer screen. Grateful for the price. I would not be able to have glasses without your company. I like the look. My daughter helped me pick them out. Thank you so much!
Dennis optical is by far my favorite place to shop for glasses. As long as you're not looking for a pair of glasses that have a designer name stamped on the side, it doesn't get any better than this! Though Zenni optical does have tons of styles that resemble designer styles there isn't a brand name stamped on the side. I have ordered two pairs of glasses now from this website and I'm happy to say that I always receive my glasses in a timely manner, usually within the week. The pricing is absolutely amazing... You can't beat 30 to $40 for a pair of glasses when walking into a local glasses store will run you anywhere between 100 and 400 dollars. Their shipment status is always updated and always on time! I highly recommend this website for anyone that wears glasses.
I was a bit skeptical at the quickness, quality and feel of my new glasses. I am pleasantly impress with the all three things I wonder about.
1. Received my new glasses within a week
2. The quality is superb
3. Very comfortable and looks really nice. Have received many complements
I have and will recommend your services to all I come across.
Thank you so much for posting this review and thank you for recommending Zenni to others. We are happy to learn that you are pleased with the quality and comfort of your glasses and that they were delivered quickly. It is a privilege to serve your eyeglasses needs and we hope to continue to do so in the future.
Somehow my prescription got put in reverse opposite. I don't recall doing that. It seems odd that I would have done that, but I can't be certain. Jennifer from Zenni quickly found a solution and I look forward to receiving the correct glasses. I loved the frames!
Thank you for posting this Zenni review.
We are thrilled to learn that you love the frame you selected; however, we are sorry that your prescription was entered incorrectly. Our records indicate that the prescription written by your doctor called for negative spherical and cylindrical values, but unfortunately, they were entered on the order as positive values. We are happy that one of our representatives found the error and explained what it was, thereby reducing the chances of the same error being repeated on subsequent orders. We are glad to see in our database records that our representative explained that you take advantage of our return policy, which allows for you to return the glasses for store credit, then you may use the credit to reorder the glasses correctly. We look forward to issuing the credit once the glasses are returned and we trust that you will be pleased with your glasses once you reorder and receive the new glasses with the correct prescription.
Zenni has changed everything! I cried so hard when I found out I had to wear glasses all the time and will get worse and worse. But now I love wearing glasses. I have bought so many it's crazy. I love being able to afford colored ones, or funky pattern I'd never have tried if paying $100 plus for them. I use my distance script which is worst problem and get pairs for $15-20 and can change daily. I don't add my bifocal because that's only a problem when reading and I have my other glasses for that. It's changed my attitude so much. I bought two pairs from another company that's similar and they are ok but I love love live Zenni.
I wanted to replace my old glasses before leaving the country (didn't fit well and looked awful), but didn't realize how long the shipping was until I'd already placed my order. The Zenni team was quick and friendly through the whole process! I ended up getting my glasses with a few days to spare :) they look and feel great, and I'm super glad I upgraded the lenses to be smudge resistant!
I've bought several pairs of glasses from Zenni, all well done with one exception (return process was easy). I love the many choices, the ability to up load a picture of me and see how the frames will look, the ease of ordering. The site has clear instructions about how to enter one's prescription, even my complicated progressive prescription. And the price! Love Zenni!
I ordered frames in January and by June my frames started to yellow. At first it was subtle, but as time went on it became more and more obvious and they became yellower. In August I contacted them and was told that they could do nothing since it wasn't within the 30 day warranty. I argued that the integrity and traits of the frames should last for at least a year! They offered me a 15% discount. I am very disappointed. This is my third pair of frames that I have ordered here and I will no longer order any more. I have attached a photo which doesn't really allow for what they look like in a real setting, but they are more yellow than lavender at this point.
Thank you for posting your Zenni review of the eyeglasses frame you ordered – full-rim, cat-eye, flexible-plastic, lavender fame 2027817, with green highlights and a frame width of 140 millimeters.
We were sorry to read that the frame has turned yellow, and we apologize for any dismay you experienced as a result.
We are also sorry to confirm that this order, placed on January 26,2022, is outside its 30-day warranty period, which starts the day the glasses are delivered.
Nevertheless, we want to confirm that you may order another frame 2027817 with nonprescription lenses, and when you receive these nonprescription eyeglasses, you may remove the nonprescription lenses from the rims of the new frame and install the prescription lenses from the frame that has yellowed.
Here is a how-to video, found toward the middle of the bottom of every page of the Zenni website, with instructions explaining How to Replace Lenses in a Full-Rim Frame: https://www.zennioptical.com/c/how-to#howto-replace-fullrim.
If you would like a customer service representative to talk you through the lens-replacement process, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to talk you through the lens-replacement process.
We apologize again that your frame 2027817 has turned yellow, and we hope that you will order the frame with nonprescription lenses and swap the prescription lenses into the rims of the new frame, which we also hope will resolve this matter to your satisfaction.
My glasses were not delivered and when I reached out to customer service and requested a refund for the product I was told they are custom and can't be resold. It's not a prescription, they were just blue light glasses. I do not wish to support a company which cannot provide simple customer service. USPS claims there was a hold on the product and would be returned to Zennioptical. Meaning they received the product back yet they won't refund me? Completely unacceptable I would give negative stars if I could since they stole from me. I paid a lot of money to be treated so badly, very disappointing…
Thank you for posting your Zenni review of the eyeglasses you ordered on February 16,2022, which you have not yet received. We are sorry that this matter is a cause of concern, and we apologize for any dismay you experienced as a result. These glasses were returned to us, and on February 28,2022, they arrived at the post office in Novato, California, where Zenni’s headquarters is located. When they are returned to us, we will re-send them to you. We hope that these glasses will be delivered to you later this week, and we also hope that when you receive the glasses you will be happy with them.
I've attempted to purchase glasses in variety of store types. Since I wear progressive eyewear, it has been a hit or miss experience -mostly miss. I love the glasses I purchased from Zenni! The frames are lightweight & fashionable. The lenses are perfect! They were easy to order & came quickly! I'm a very happy customer!
It is always exciting to hear from satisfied customers. We are thrilled to learn that after trying other eyeglasses retailers you found what you needed at Zenni. We are just delighted to learn that you found it easy to submit your order and that you are happy with the delivery speed of your order. Thank you for sharing your experience!
I needed an emergency pair of glasses after my frames broke and my optometrist said it'd be at least a month before the replacement frames came in. I bought these from Zenni that same day and had them in less than five days. I love their weight, feel, and look, and I think I will have a hard time deciding which will be my main pair once I've got the other frames back.
I have been a Zenni customer for over a decade and I encourage all my friends who wear glasses to order with them as well. I love the frame choices, the website is very easy to use, and my glasses are right every single time. They almost always arrive sooner than I expect, which is great.
From the lowest cost of frames to the more pricey ones there are a variety of styles colors shapes it'll have you looking at frames for hours. The quality is exceptional as well as the price you pay. Awesome service and my glasses are super. Second pair too! Thanks Zenni
I have had to return twice due to prescription errors however Zenni has been great to accept my returns. The frame choices are great. The only thing to be careful of is the tying on glasses. It depends on your camera, lighting and how you pose but for the most part, pretty great.
What I love about zenni is it has all your information stored so throughout the years I've lost my glasses it's been so quick and easy to replace. I love these frames too for the price and the blue light blockers make it easier to do online work or even game. I recommend!
I am quite pleased with what I received. I really like that I can 'try' on frames to see what will likely look good - so far I've been very happy! And, since Zenni offers such good prices I fill multiple prescriptions from the optometrist so I have glasses for music, weaving and reading.
The eyeglasses came in a relatively quick timeframe. I loved the information that is shared on how to check PD and also the way to do a virtual try on. The only thing I dislike are the actual glasses - the magnetic sunglasses portion is so flimsy it feels like the ones the optometrist provides when you have your eyes dilated (the plastic sheet that you would slide between your eyes and glasses). Super thin and not substantial at all.
Overview
Zenni Optical has a rating of 3.1 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service and good quality. Zenni Optical ranks 5th among Eyeglasses sites.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your gratifying Zenni review of the first order you placed with us, order o5146478902, placed on October 24,2022, for one pair of single-vision eyeglasses with our Blokz® blue-light-blocking feature.
When we saw that you assigned us two stars, we braced for some critical comments, but we were delighted to see that the text of your review was more like that which accompanies a five-star review, since it was so complimentary.
We were happy to read that you were pleased with the quick delivery time of the order by FedEx, and that you are satisfied with the eyeglasses and their price.
Ms. Huffman, we thank you again for taking the time to post your favorable remarks. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.
We also hope that you have a very happy holiday season!