I have ordered a few pairs of glasses recently, and there was confusion on my RX for one of them, and they were immediately on it, contacting me to verify accurate information. I also received my orders reasonably fast. No complaints.
I ordered these glasses just weeks before my wedding last month with 70 close family members and friends. They were not expensive and arrived in time with normal shipping. Best of all they are better looking and fitting than I expected!
I have ordered glasses from Zenni for about 10 years, and I love their glasses! I've never had a single incident that changed my mind, which is one reason why I continue to order from Zenni. Keep up the good service.
I was referred by a co-worker who wears some pretty fly glasses. I asked if she actually wore prescription glasses or was just into frames. She said go to Zenni online and that it was very affordable. I ordered 3 pairs and was completely satisfied the first time. I'll be back to order more, soon.
I was sceptical of buying glasses online but gave Zenni a try because of the unbeatable prices. I made a mistake on my prescription when I entered the info and customer service team were great in correcting the error and letting me know it had be completed. I got my new glasses before they were supposed to arrive and they were fantastic! I'm going to get a few more pairs from them and my wife is now getting her glasses from them as well!
When I started looking for glasses on Zenni was very skeptical. Having spent decades purchasing prescription glasses from a variety of in-person opticians I was conditioned that it was the only way to proceed. Zenni's process of selecting frames, lenses, etc. was simple and easy. My glasses arrived promptly. I was pleasantly surprised at the quality. I intend to purchase an additional pairs in the future.
I have been ordering from Zenni for a while but I have to say in the last few years the quality of the glasses have gone down hill. I am not satisfied with my current order but I'm going to keep them because I need glasses. The cases and the cleaning cloths are nice but they are not very good quality like they were before just wonder what's going on with zenni
Thank you for posting your Zenni review regarding the two pairs of standard progressive eyeglasses with our Blokz® blue-light-blocking feature you recently ordered. We were sorry to read you are disappointed in the quality of these eyeglasses and the cases and cleaning cloths that came with the glasses, and we apologize for any dissatisfaction you experienced as a result. We want to confirm that the cases and cleaning cloths are the same items we have offered since your first order, placed in 2018, and we are sorry that you feel that the quality of the eyeglasses and these accessories has declined. We apologize for this matter, as well.
My experience with Zenni has been very disappointing. They sold me a product that did not fit, causes pain when worn and cannot be adjusted. Large frames fit me, but the glasses sold by zenni put painful pressure behind the ear and are made with a special plastic that retains its shape and cannot be modified for fit. When I tried to reach out to customer service, I was given the run around and ended up wasting a full morning and afternoon. Rather than a full refund, I will receive only half of the purchase price for a product that cannot be used. So, unless the frames happen to fit you perfectly right out of the box, you are out of luck. For taking a chance on Zenni, I lost not only $70+ but a good deal of time and patience. If you are at all concerned about fit or customer service if something goes wrong, do not buy glasses from Zenni!
Thank you for your review ****. We are sorry to hear that the glasses were not a good fit. We recommend to measure a frame you have at home that fits well, and order one with similar measurements. The guide linked below will show you how to measure the frames! Additionally, we do offer a store credit option. If you would prefer the store credit so you can try a different pair, please reach out and we can assist you. *************************************************************************
I've never had any complaints with Zenni glasses before but these just feel a bit heavy on my nose bridge and tend to make me feel uncomfortable after a while. I guess the nose bridge might be a little wider than I need because between that and the weight, they tend to sit on the wrong part of my nose and cause my eye to twitch. I just wanted frames that were a bit wider and I guess that was the sacrifice. They look nice though and I still wear them. The transparent rose color and brown tortoise/giraffe print is flattering and compliments a lot of clothing.
I'm really amazed with this company, not only because their website is easy to navigate, they have fair prices, but also because their customer service is beyond of what I was expecting.
I made a mistake in one order. Ordering my wife's glasses, I input the wrong eyes prescription information, and of course; when we got the glasses delivered, she didn't see properly.
They noticed about the mistake after I called and told them about our problem. Honestly, I had the feeling it was something I did wrong when I first did the order.
Since that was my fault, sincerely, I was expecting to get a discount on redoing the glasses, however they gave me the full store credit. Great service!
When I received them I was delighted. They fit well and looked good on but within a week the tiny screws on both Inner side of the glasses were loose and falling out! Since these are my only glasses right now I can't send them back so Im just stuck with another pair of junk. I'm so tired of being taken advantage of!
Purchased progressive glasses and frames 2-14-2022, $131.00, two and a half months later the frames are delaminating all around the lens. Their warranty is only 30 days. They will not stand behind their frames. I'm 78 and have warn glasses since I was 8 years old and have never had frames crumble apart in less than 3 mo. All Zenni will do for me is a 10% discount on a non prescription pair of glasses and I would have to figure out how to get the lens exchanged. When I spoke to customer service they made me feel less than cared for. I am very disappointed in my purchase as I have just wasted $131.00 and I'm on fixed income.
Thank you for posting your Zenni review of your full-rim, oval, mixed-material, translucent green frame 7809724, with a frame width of 136 millimeters, which we were sorry to learn has deteriorating color splotches on the rims after you have had these near-range workspace progressive eyeglasses with our Blokz® blue-light-blocking feature for only approximately two months. We are also sorry to confirm that our warranty period is 30 days, which is why we initially advised that the option in this instance would be to repurchase this frame with free nonprescription lenses, and that when you receive the replacement frame, to remove the nonprescription lenses from the new frame and insert the prescription lenses from the original frame into the rims of the new frame. However, we understand that it can be perplexing for a customer to remove prescription lenses from the rims of one frame and install the lenses in the rims of a replacement frame. Sometimes customers will take the two pairs of eyeglasses to a local optical retailer, who may make a customer service exception to swap the lenses for the customer for free, but we understand that this may not be a currently feasible option. Although we made a customer service exception to offer to send you a free replacement frame 780724, we were also sorry to read that you felt less than cared for by the customer service representatives with whom you interacted about this matter in Chat sessions. Therefore, insofar as this is your first order with Zenni, and to show that we do care about you, we are going to make a further one-time customer service exception on your behalf to ask our lab to remake these eyeglasses for you for free. You will not have to return the eyeglasses with the color splotches on the frame to obtain this remake. You should receive an email from our lab later tonight or tomorrow, confirming the new order number of the remake of your near-range workspace progressive eyeglasses with Blokz® in a new frame 780724. Of course, we will ask our lab to confirm that the frame is in good condition before they remake the glasses in this frame. We hope that this remake will resolve this matter to your satisfaction and demonstrate that we care about you as a Zenni customer.
I have multiple eye glass needs. I need a pair for driving and a pair for computer work. Bifocals never worked well for me. I did not want to pay the $7-800 at an optician so I tried Zenni. That was six pairs ago and I still haven't spent as much as I did on my last pair from an optometrist. I now have different colors to go with different outfits! All are still working perfectly and I put them through a lot. I'm hooked and a little addicted.
I ordered my singular prescription glasses and they were perfect! The glasses size fit me just well and they are super cute too! I was scared the prescription would not be correct, but it work amazing. Definitely will order my new pair of prescription glasses here from again.
I've ordered glasses from here before with no problem, however the last pair they sent me I cannot see out of! The lens prescription is entirely incorrect and the arms of the frames are stretched out wide as to where the glasses do not stay on my face( possibly why they were on sale?). So now im without glasses and I need glasses to see. I tried calling them and my calls went to INDIA. I'll just dispute with my bank and go to LEns Crafters where I should have gone initially.
Hi, thank you for posting your review of the glasses you received. We were sorry to learn that you could not see well through the lenses of the most recent pair of eyeglasses you ordered. We were also sorry to read your comment about the frame. Please email service@zennioptical.com and please put your order number in the subject line of the email, and please attach a copy of your prescription to the email. We will be eager to ascertain your order information so that we may resolve this matter to your satisfaction.
I received the new glasses in the promised period of time but the eye prescription was wrong. It was my fault but not sure how it happened as I've enjoyed ZENNI glasses for a few years now. Anyway I called customer service and she walked me through the return process and provided a $100 voucher toward the new pair. She sent a shipping label and I returned them right away. Hopefully I'll get my new pair any day now. Thanks for making it a pain free experience!
Have ordered three times and had to return 2 times, this time I will simply not order again. They are supposed to be progressive bifocals but the area that is supposed to be clear is only 1/2 inch from the top, must look down to my chest to see. Customer service is impossible, can't understand what they are saying. Very disappointed. Website to track order said that they had been delivered to another state prior to me even ordering.
Thank you for posting your Zenni review of the most recent pair of near-range workspace progressive eyeglasses you ordered from us. We were sorry to read that you may have inadvertently ordered this prescription type on this order, since we see that you ordered near-range workspace progressive eyeglasses on your May 11,2021, order, o3861824070, which you returned to us for a 100 percent refund in the form of store credit to your Zenni account because you had intended to order standard progressive eyeglasses instead. Consequently, we apologize for any misunderstanding or confusion you may have experienced when you placed the most recent order, o4529415493, on February 14,2022. However, this order is within its 30-day warranty period, which starts the day the glasses are delivered. Therefore, you may return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. To obtain emailed instructions to return these eyeglasses for one of our two refund options, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4529415493, in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.
Ordered sport goggles for my daughter. It distorted her vision. The return policy and process with customer service was a nightmare. Would not recommend buying from Zenni Optical, especially with all the other great online companies with 100% satisfaction guaranteed. Would not recommend or buy from them again.
Thank you for posting your Zenni review of what appears to be the first order you placed with us, order o5194808482, placed on December 2,2022, for one pair of full-rim, rectangular, flexible-plastic, Bulls black and red kids’ sport protective goggles frame 743321, with a frame width of 127 millimeters.
We were sorry to read that your daughter could not see well with these eyeglasses, and we apologize for any disappointment you and she experienced as a result.
It was good to read that you contacted us about this matter, on December 16,2022, and that in response, after you confirmed that the prescription was entered correctly with a copy of your daughter’s prescription, although the pupillary distance (PD) is not on the prescription, we emailed you instructions to return the eyeglasses to us for an inspection.
We also emailed you a prepaid mailing label to use for return postage.
When we receive the returned eyeglasses and inspect them, if we find no manufacturing errors on the glasses, we can offer you a 100 percent refund of their price in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
But if our inspection finds any manufacturing errors on the glasses, we can offer to remake them for you for free or issue a full refund of what you spent on the order to the credit card you used to pay for it.
We look forward to receiving and inspecting the eyeglasses and emailing you the inspection results, which we hope will lead to a successful resolution of this matter.
We also hope that you have a very happy holiday season!
Ordered prescription sunglasses for a vacation and chose priority shipping which promises delivery in 10-14 days. Today is day 14 an the glasses have not even shipped from Zenni... their site lists the glasses as 'manufactured'... but not shipped. I have contacted customer service twice with no assistance. No way I will have these glasses in time for my trip.
I purchased a pair of sunglasses and the back was completely blacked out to where you couldn't see out of them at all. I sent them a video and picture and they kept telling me to easily pull film off of them. 4 adults tried with no luck so I took them to an eye glass shop near me. They said the glasses were defective and the film could not be removed. Zenni would only communicate with me by sending one email per day in the middle of the night so it took over a week to get the issue resolved. Then, they would only offer a one time store credit that I can never use again even though they are the ones that shipped me unusable glasses. Guess I won't be taking the risk to ever buy glasses from them again because if I get another defective pair they clearly do no stand behind their products and won't allow returns even if defective.
Hi Michelle, thank you for your review. Our clip on lenses do come with a protective film that needs to be removed before using the clip on. We do apologize if the film was stuck, and to hear that you had trouble reaching us. It does look like we have issued the store credit for you, but if you need any further assistance you can always reach us via phone at 1-800-211-2105, chat on our website, or on social media and we are happy to help you!
Overview
Zenni Optical has a rating of 3.1 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service and good quality. Zenni Optical ranks 5th among Eyeglasses sites.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
- Visit Website
- Novato, CA, United States
- Edit business info
Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so happy that you decided to try Zenni after being referred by a co-worker. It is extremely gratifying to know that you were pleased with your first three pairs of glasses and that you plan to purchase more. We look forward to providing you with another great experience and beautiful glasses in the future.