The hardest part was picking from the huge selection of frames. So easy to plug in the prescription. I received my glasses very quickly & really like them. I've gotten lots of compliments, too. I will order again, this time putting a 'blank' prescription on the bottom so I can wear the glasses all day, not just for distance.
I haven't tried the new glasses yet but the ones I got last year didn't get their scratch coating so hope these did. Last year's were all scratched up within a few days with only ordinary use unlike other glasses i have got from you that didn't scratch for quite an extended period of time with the same care.
Good luck! They are very unqualified to answer your questions, broken English and getting an answer why my glasses was almost impossible! After three weeks and no email (like I was told) my glasses arrived. For 300 plus dollars the frame is cheaply made. I am very disappointed in the Customer service and the frames. Order from Warby Parker - they are on the ball. Professional business Lady.
I've only had my glasses for a couple of weeks, but so far I'm very happy with them, as well as with my experience with Zenni. The process was simple and efficient, and my glasses are exactly what I expected. Time will tell if they hold up, but to this point I see no reason to think I'll have any issues with them.
I'll buy here again!
The ability to get High quality prescription glasses at less than 1/10th of what I used to pay is amazing. Nearly all of the 8 pairs that I have purchased have been fantastic. And I've only spent about as much as I would have on a single pair at LensCrafters. I keep coming back for more, and taking advantage of their referral program to get my friends trying it out as well.
I had a great experience with my first Zenni Optical purchase! Multiple people had told me they loved ordering from Zenni, but I was afraid of ordering glasses online without being able to try them on. I am so glad I did- great quality, fast shipping, they fit perfectly, and I wear them instead of the others I just paid $130 for at another store. Thanks, Zenni!
My experience ordering with Zenni was easy overall. I made sure I got all my measurements done at my optometrist so that ordering online would be a breeze. The only difficult part is choosing a frame style because there are so many to choose from. The easiest way around this is to have a specific style of frames that you are going for. The photos on their social media was also helpful!
The chat representative that helped me find glasses that worked with my prescription and eye measurements... didn't mention frame size and I never saw an option or a drop down for that. These glasses would fit a child... they are totally worthless... but I guess I'm stuck with them
Hi, thank you for posting your review of the glasses you received. We were sorry to read that our Chat representative did not mention frame size, which, as you learned, is crucial for selecting a frame that will fit you well. If you contact Zenni Optical Customer Service, at 1-800-211-2105, or have an online Chat with us (to do this, click Support, found toward the lower right-hand section of every Zenni Optical page), or email us at service@zennioptical.com, putting your order number in the subject line of the email, and anyone who answers will be happy to assist you in returning these glasses for one of our two refund options: either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni Optical account, or a 50 percent refund of the price of the glasses back to the original source of payment. Then to select a frame that will fit you better, we recommend that you use a tool that can be found toward the middle of the bottom of every page on the Zenni Optical website, our How to Measure Your Frame Size infographic: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. If you measure the dimensions of a pair of glasses you have now that fit you well and look good on your face, you can shop for a frame on our website that will fit you just as well. It does not have to be an exact match. You have a 2 millimeter leeway on each element, with a 3-4 mm leeway on the temple arms. We very much hope to hear back from you regarding the return of these glasses for one of the two outlined refund options. We will email you instructions to return the glasses for the refund option you select, and we will send you a prepaid mailing label you may use for return postage. We hope that this will resolve this matter to your satisfaction.
I received my sunglasses and I love them. Unfortunately, after weeks of struggling with my new glasses that were made for me by my ophthalmology office it came to light that they inaccurately measured my vision test and wrote me the wrong prescription. Unfortunately it was already past the 30 day return time frame for me to do anything about the sunglasses from Zenni... so I have a perfectly good pair of prescription sunglasses I can't use. Not zenni's fault but frustrating just the same
Glasses are far cheaper on this site than at my local optometrists office. Shipping is just as fast as when you order them in the store. My glasses arrived in perfect condition. 100% recommend Zenni to anyone.
Always had to use the sunglasses that clips on to my prescription glasses. Still frames gets scratched. So far, no scratches when I wear the zenni. Feels so good to be stylish with different colors and styles
If you need progressives, don't buy these. Single distance lenses for light RX are ok
If you have a strong scrip or want progressives, they use low quality type and you won't be able to see at any focal distance. You can either pay 50% of the cost and give back the glasses or get a 1 x store credit for the same thing.
Thank you for posting this Zenni review, which gives us an opportunity to address this matter. We wish to clarify that our lab is equipped to manufacture single vision lenses as well as bifocal and progressive lenses in a wide range of prescription strengths. We take pride in manufacturing quality products; consequently, if a customer reports having problems seeing clearly out of a pair of Zenni glasses, we are very eager to inspect the lenses to determine if there was an error during the manufacturing of the glasses, and we remake the glasses if the inspection results confirm the error. We also wish to explain that the return options you mentioned in your review - 100% store credit or 50% refund apply when glasses are returned to us for reasons other than a manufacturing error, such as if the customer purchased the wrong size or disliked the color of the frame, etc. However, if a customer receives a pair of glasses that they are unable to see out of, and we confirm that the prescription and pupillary distance (PD) were entered on the order correctly, we request that the glasses be returned for inspection. If you have had a similar problem with a recent order, and you were not given the opportunity to return the glasses to be inspected, or if you need help of any kind with a recent order, we invite you to email us at online_reviews@zennioptical.com. Please be sure to put your order number in the subject line of the email and attach a copy of your prescription and PD and we will respond within 48 hours. We hope to hear from you soon.
This was my first time ordering prescription glasses online and I was not disappointed. It took me a little while to get the hang of the website but that's just because I'm not very tech savvy. It's actually a very good site and when I was finished and placed my order I received an email back that questioned one of my prescription numbers that seemed off. I double checked and it was correct but I was impressed that Zenni caught what they thought was an error before proceeding. After that it was a breeze, the glasses came in the timeframe they gave me, they were a perfect fit, the prescription was great and I love the way they look. I had spent up to $1000 for a pair of glasses in the past. The fact that I got such a quality pair for under $100 was unbelievable! I highly recommend Zenni and so does my ophthalmologist as his office originally referred them to me. I have purchased 2 pair now (one sunglasses) and both are just right.
Got my glasses from Zenni and it was not what I expected. Each lens looked extremely different from the other and it just looked really bad. Tried to get the lab to fix it and they said bc of my prescription there was nothing they could do. Yet I just got my new glasses from Eyebuydirect and it came out perfect. If they can get it right there is no reason why Zenni can't if they consider themselves professional glasses company. Will never buy from them again
I'm impressed with the customer service at Zenni. I accidentally ordered progressive lenses instead of standard for my sunglasses and they allowed me to send them back and they credited my account for a full refund, aside from shipping, even though it was really my mistake. I will order from them again!
I love Zenni products. I bought about 9 pairs already. Had to return to change pd as I filled it out wrong the first time. But if you know your prescription and your accurate pd they work fantastic. I even got prompt customer service and my credit in my account within 24 hours after I called. I buy strictly from Zenni!
Thank you for posting this review of Zenni Optical. We continually strive for customer service excellence and your words are validation of our efforts. We are delighted to know that you are a loyal customer and we look forward to serving you again in the future.
It was really easy to find some that I liked with the virtual try on feature. Actually it's pretty clever, and well done where you can turn your head and get a full try on experience. The glasses fit great, and the sizing measurements were as expected, so my glasses look normal even on my big head lol.
The ordering process was very easy. I think that the prescription is not exactly right or it is just that I was able to get a custom fit, but the glasses are fantastic and were two hundred dollars cheaper than at the clinic. They work great and I can see out of them perfectly - even the no-line bifocal!
I have finally learned how to buy the right size glasses (from the various measurements). I also know what style looks great on me (cat-eye). So- I went for it and I succeeded! Zenni seems to have done good with getting the prescription properly (in the past - they did not). The shipping was fast (I arranged with them to FedEx me my glasses which I paid more for- because I'm currently abroad). Shipping took only 1 week! I love my new glasses and the price was incredibly cheap. I am really pleased with the entire experience. I could NOT have gotten prices like this where I am located. (I bought 3 pairs in total and they are all fantastic!)
The glasses are the best prescription ever and they fit very well and I am very pleased with them unfortunately the time it takes to get the glasses is a little bit too long to me but I understand I have to be made so it'll be well worth your time if you decide to buy this product.
Overview
Zenni Optical has a rating of 3.1 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service and good quality. Zenni Optical ranks 5th among Eyeglasses sites.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the most recent order you place with us, order o5186333258, placed on November 27,2022, for one pair of single-vision distance eyeglasses.
We were sorry to read that the lenses of the single-vision distance eyeglasses with our Blokz® blue-light-blocking feature you purchased on November 28,2021, in order o4312043850, developed scratches within the first few days of your having received them.
Consequently, we apologize for any dissatisfaction you experienced as a result.
Moreover, since you mention that the scratches first appeared a few days after you received those eyeglasses, we want to advise that we have a 30-day warranty period, which starts the day the glasses are delivered.
We are also sorry that you did not contact us about these glasses within the warranty period. Had you provided a picture of the scratched lenses, we might have offered you a free remake or 100 percent refund of the price of the glasses in the form of store credit to your Zenni account.
The U.S. Postal Service advises that order o5186333258 was delivered to you on December 8,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, if scratches develop on the lenses of these eyeglasses, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, prior to January 8,2023, and anyone will be happy to assist you when you provide the order number, o5186333258.
Of course, we hope that no scratches appear on the lenses of these eyeglasses, and that you will be satisfied with them.
We thank you again for posting your review, and we also hope that you have a very happy holiday season!