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ZapposReviews 721

3.2
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Zappos Reviews Summary

The company has a mixed reputation, with many customers praising its extensive selection and hassle-free return policy, which fosters loyalty and repeat business. However, significant concerns have emerged regarding service reliability, including delivery delays, order cancellations, and issues with product quality, such as receiving used items. Customers have also expressed frustration over customer service responsiveness and refund processing times. Overall, while Zappos is recognized for its strong customer service ethos, recent operational challenges have led to a decline in customer satisfaction, prompting some to seek alternatives.

This summary is generated by AI, based on text from customer reviews

California
24 reviews
28 helpful votes
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Zappos has always been a good place to shop online.

Date of experience: June 13, 2015
California
20 reviews
92 helpful votes
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Not the best overall price but has free returns. For someone who shops primarily online, that is important.
They do have good sales so overall a great site. I always check them and Amazon when I need shoes.

Date of experience: June 12, 2015
New Jersey
53 reviews
60 helpful votes
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Kenneth Cole Shoes
June 9, 2015

I was pleasantly surprised by the quantity of Kenneth Cole Reaction shoes that the site had, at cheaper prices than Kenneth Cole. I was a bit disappointed to see that one style of boot had been discontinued, but this is not the fault of Zappo's. Highly recommended1

Date of experience: June 8, 2015
Connecticut
2 reviews
5 helpful votes
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I have only had good experiences with this company. I highly recommend. It is wonderful to be able to order 10 pair of sneakers to see which is the best and then return the rest - or all of them -- with no shipping charges. I have bought several shoes from them and returned several as well.

Date of experience: June 1, 2015
California
10 reviews
10 helpful votes
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The Best!
May 21, 2015

This store is the epitome of customer service. WOW!

Date of experience: May 20, 2015
Michigan
5 reviews
11 helpful votes
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All around great!
May 19, 2015

I ordered waterproof running shoes from this website and have ordered waterproof hiking boots from here also. They ship promptly, keep you informed, and the shoes arrive very well protected in their packaging. They have a great selection, and you can get different views of the footwear so that you know what you're getting.

Date of experience: May 19, 2015
KR
2 reviews
0 helpful votes
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Eccellente!
May 11, 2015

Servizio impeccabile, prezzo estremamente conveniente e prodotto di ottima qualità. L'ho già consigliato agli amici.

Date of experience: May 10, 2015
Massachusetts
18 reviews
60 helpful votes
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This company is exactly as advertised-reliable, great prices, great return policies, great customer service-the best!

Date of experience: May 9, 2015
Canada
3 reviews
1 helpful vote
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I like their return policy. No nonsense, and they include a shipping label. What could be better?

Date of experience: May 8, 2015
Washington
3 reviews
12 helpful votes
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This is a company that is totally focused on customer service. Both purchasing and returns could not be any easier. They are the standard to which other online vendors should aspire to emulate.

Date of experience: May 8, 2015
Greece
4 reviews
7 helpful votes
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I have only used their services twice, for some sandals and one jean. Stayed very satisfied. I will now wait to see how long they will last!

Date of experience: May 8, 2015
Tennessee
36 reviews
46 helpful votes
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My son loves their tennis shoes. The selection for women's shoes is good, but just my luck when I pick something for me it's out of stock. A little higher than your neighborhood store.

Date of experience: May 4, 2015
Malaysia
2 reviews
0 helpful votes
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Exciting deals!
May 4, 2015

Prompts exciting deals. Fast response and good deals for social purposes. Get to try places and love it!

Date of experience: May 4, 2015
Utah
11 reviews
44 helpful votes
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Love, love, love
April 27, 2015

These guys are quick, and courteous on returns (plus they pay the return shipping).

Date of experience: April 27, 2015
Ohio
2 reviews
7 helpful votes
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I wear a 10.5 shoe and because it's so hard to find shoes that fit I HATE SHOE SHOPPING.
SO, I didn't enter into my Zappos relationship with big expectations.
WOW, they consistently have OVER DELIVERED on my expectations EVERY TIME. Even when I recently returned a pair the process could not have been easier. LOVE LOVE LOVE ZAPPOS!

Date of experience: April 24, 2015
North Carolina
7 reviews
5 helpful votes
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Wow, can this place be real? They sent the shoes overnight and when I needed to return them, they made the process super-simple. Love them!

Date of experience: April 16, 2015
Arizona
11 reviews
59 helpful votes
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My shoe size is rare enouigh the IF a shoe store has ANYTHING that fits me, it will always be a black dress shoe (at a premium price). However, twice I've found the shoes I wanted for a very reasonable price at Zappos. And they shipped immediately.
Price, selection, and service - all at one store. Amazing!

Date of experience: April 16, 2015
Washington
67 reviews
1003 helpful votes
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I adore Zappos. Free shipping when you become a VIP member, and free returns for everyone. This is a company I love to support. The CEO is a nice man, and the employees have FUN while working. I read a long article about the owner, and he sounds like a great guy... If you have never been there, I would say GO! It's fun and they make it easy to find what you need. I have a pair of New Balance shoes on their way as I write this!

Date of experience: April 14, 2015
Florida
5 reviews
1 helpful vote
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Shoes and more Shoes
April 13, 2015

I have purchased 6 pairs of shoes in the past 3 years from Zappos. They have never left me barefooted.

Date of experience: April 12, 2015
New York
4 reviews
8 helpful votes
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Great deals as always
April 12, 2015

I have never been disappointed with Zappos! Great company!

Date of experience: April 11, 2015

About the business

Zappos is a leading online shoe seller and is owned by Amazon.com.


zappos.com
Founded in 1999
Las Vegas, NV, United States
+17