The company has a mixed reputation, with many customers praising its extensive selection and hassle-free return policy, which fosters loyalty and repeat business. However, significant concerns have emerged regarding service reliability, including delivery delays, order cancellations, and issues with product quality, such as receiving used items. Customers have also expressed frustration over customer service responsiveness and refund processing times. Overall, while Zappos is recognized for its strong customer service ethos, recent operational challenges have led to a decline in customer satisfaction, prompting some to seek alternatives.
This summary is generated by AI, based on text from customer reviews
Zappos has always been a good place to shop online.
Not the best overall price but has free returns. For someone who shops primarily online, that is important.
They do have good sales so overall a great site. I always check them and Amazon when I need shoes.
I was pleasantly surprised by the quantity of Kenneth Cole Reaction shoes that the site had, at cheaper prices than Kenneth Cole. I was a bit disappointed to see that one style of boot had been discontinued, but this is not the fault of Zappo's. Highly recommended1
I have only had good experiences with this company. I highly recommend. It is wonderful to be able to order 10 pair of sneakers to see which is the best and then return the rest - or all of them -- with no shipping charges. I have bought several shoes from them and returned several as well.
I ordered waterproof running shoes from this website and have ordered waterproof hiking boots from here also. They ship promptly, keep you informed, and the shoes arrive very well protected in their packaging. They have a great selection, and you can get different views of the footwear so that you know what you're getting.
Servizio impeccabile, prezzo estremamente conveniente e prodotto di ottima qualità. L'ho già consigliato agli amici.
This company is exactly as advertised-reliable, great prices, great return policies, great customer service-the best!
I like their return policy. No nonsense, and they include a shipping label. What could be better?
This is a company that is totally focused on customer service. Both purchasing and returns could not be any easier. They are the standard to which other online vendors should aspire to emulate.
My son loves their tennis shoes. The selection for women's shoes is good, but just my luck when I pick something for me it's out of stock. A little higher than your neighborhood store.
Prompts exciting deals. Fast response and good deals for social purposes. Get to try places and love it!
These guys are quick, and courteous on returns (plus they pay the return shipping).
I wear a 10.5 shoe and because it's so hard to find shoes that fit I HATE SHOE SHOPPING.
SO, I didn't enter into my Zappos relationship with big expectations.
WOW, they consistently have OVER DELIVERED on my expectations EVERY TIME. Even when I recently returned a pair the process could not have been easier. LOVE LOVE LOVE ZAPPOS!
Wow, can this place be real? They sent the shoes overnight and when I needed to return them, they made the process super-simple. Love them!
My shoe size is rare enouigh the IF a shoe store has ANYTHING that fits me, it will always be a black dress shoe (at a premium price). However, twice I've found the shoes I wanted for a very reasonable price at Zappos. And they shipped immediately.
Price, selection, and service - all at one store. Amazing!
I adore Zappos. Free shipping when you become a VIP member, and free returns for everyone. This is a company I love to support. The CEO is a nice man, and the employees have FUN while working. I read a long article about the owner, and he sounds like a great guy... If you have never been there, I would say GO! It's fun and they make it easy to find what you need. I have a pair of New Balance shoes on their way as I write this!
I have purchased 6 pairs of shoes in the past 3 years from Zappos. They have never left me barefooted.
I have never been disappointed with Zappos! Great company!
Answer: I ordered twice and that was not the case all brand new
Answer: Yes! I have ordered a few pairs and each pair is 100% authentic!
Answer: I have purchased several pairs of Birkenstocks and I am completely happy with them. From what I've seen, the price for them here is the same as elsewhere. I trust Zappos without reservation and have been shopping here for more then 12 years.
Zappos is a leading online shoe seller and is owned by Amazon.com.