Meanwhile these scam artists at Zaful had already collected funds from my credit card (AMEX) on the same day that my order was placed. The funds where already released to them so I don't know why a few days later they tell me that my order is on "hold" and cannot be shipped until they receive a copy of my passport or drivers license and copy of my credit card. When I spoke to AMEX they confirmed that this wasn't standard practice and never to send anyone a copy of my credit card. I did well to call them and they will take care of that matter for me... this is what I call service!
Zaful on the other hand were rude on phone; they were very rude to me in that bad English from what I could understand and would not offer me any assistance other then to cancel my order. I was happy to go through any verification process with them over the phone. Oh! Which by the way looks like a Colorado number but don't be fooled because they are in China! Now that I have reviewed them online they want the order number so to make it right. You have already closed my ticket and any other attempts that I've made to try and get my order went into deaf ears but now you want to make it right? How about being transparent in your business practices from the start? How about treating customers with respect and providing them with assistance when they need it? How about that? Because that should be your standard practice, not trying to get copies of my passport/ID and credit card, that's why each card has a security code and other meansures are in place to protect against fraud. Who knows what they do with all that private information, they have no right too. Only people that need to see my passport is when I travel airline and immigration! PLEASE DO NOT ORDER FROM ZAFUL they are truly AWEFUL and they are liars and thieves! I wish I could give them a few thumbs down because they don't even deserve one star!
When I first went on to Zaful and saw how cheap the stuff was, I was super pumped. I found a super cute, off-the-shoulder swimsuit for $15.99, and I really loved it, so I bought it. First let me start by saying, their shipping services suck. My single swimsuit took over a month to arrive. I contacted them many many times to try and find out where the heck my swimsuit was, and I got no or a very vague response every single time. When the swimsuit finally arrived, I immediately went and tried it on. Then I realized it looked... off. Part of the off the shoulder fabric on the right side had been folded over, stitched and synched, and ripped. It looked like my cat had tried to tear it up or something. On the website, it says that they look over every single product before it's shipped, but obviously that didn't happen here. After 2 weeks of trying to get a hold of Zaful, I tried to submit a little ticket thingie and after 13 tries, I was ready to scream at what a crappy website this was. They wouldn't even let me send it. I called them twice and each time I was met with a voicemail (I promise it was during the time their lines were open). I finally ended up emailing *******@zaful.com, and gave them a piece of my mind. That worked, and they said they'd refund my money in 48 hours, max. 5 days later, I still hadn't received my money back. After a week, I got my money back, and got to keep the crummy old piece of garbage. I just gave it to Goodwill. If you are experiencing the same problem, just keep fighting and calling and emailing until you've gotten what you want. Zaful, I will NEVER order from you guys again.
Dear Scarlet,
We are sorry to hear you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We are sorry to hear you've had difficulties to reach us via phone.
We will submit this problem to our related colleagues and improve it in the future.
Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as "complain from sitejabber".
Best Regards
Zaful Customer Service
I really enjoy the clothes I ordered. Clothes's quality is not huuuge but for the prices is fair. It really compensa to buy online in ZAFUL.
I havent gotten my swim suit and its been 3 weeks and i havent recieved it i reslly need it to go on vacation and im really worried it wont come ugh
Dear elizabeth,
Thank you for your message.
We have shipped your order out on March 07 and it is on the way to you.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
We look forward to your reply.
Best Regards
Zaful Customer Service
Very happy with ZAFULs service, timely delivery and quality products for amazing prices! I highly recommend!
I bought a swimsuit from Zaful. At first, swimsuit comes very soon. I didn't expact that swimsuit will be that good. It's exellent!
Ok, this will be the most honest review you could ever read off this site. I ordered my 4 bikinis around July 27th, 2016. I got standard shipping because it said 10-25 business days. I needed my order to arrive before August 25th, 2016. I started to get worried around 2 weeks ago when I started reading some comments on this site about how horrible the shipping was and that it would take months to be delivered. I then went on Zaful's site and spoke to someone online. I was writing very calmly and was just asking some questions in regards of my order arriving on time. The person I spoke to was very nice and knew that I needed my bikinis before the 25th of August. They then told me they had notified the shipper to speed up the process. Yesterday, I received my order out of the blue at my house even though the tracking website had not been updated since the 10th. I was so excited and relieved that my stuff had arrived! Then, before opening my packages, I was scared to open them because of all the things i've read about. How things we're horrible and didn't fit/didn't receive what they ordered. I ordered 4 bikinis, all size M. They are all what I expected and what I had ordered. The quality isn't the best but it's the same quality as a H&M bathing suit or any other store. They look exactly like the pictures and size M is true to size for me. If you are around 125-130, a size M will fit you. They are made small.
Overall, I'm very happy that I recieved my order without any problems and I am pleased with what I got considering each bikini was like $12... The only thing I'd have to say is for the company to maybe update their tracking sites so that clients can be assured that their orders are on their way. Nonetheless, the bikinis are very cute and are exactly like the pictures on the site. Like I said, I am very honest and I hope this comment helps anyone who is unsure! One last thing, if you need your stuff like ASAP then this isn't the site for you, but if you are ordering a month or 2 in advance, then you'll be happy! Don't order if you need something in a week or 2.
Their swimwears are correct. It should be more classy and the experience should be more atttractive regarding their app.
Will try again
Dear Idina,
We would like to thank you for your kind review.
We look forward to seeing you at Zaful. Com again soon.
Many thanks,
Zaful Customer Support
Excelent satisfied and eficent. Love the prices. Love the clothes and very good deal and good service are to your disposal always.
The zaful once again never dissapoint. The quality is really nice and the prices are really low. The products are really awasome.
Its the third time i have order from zaful and i am really happy with all the purchases. The quality is really good and the price is really affordable
Over all its Good Fabric, True Size, Cheap price. I like this ZAFUL Onlineshop. I wish The next time ZAFUL give us Free Delivery
BUYER BEWARE- FRAUDS-SCAMMERS
The worst things I've ever purchased in my life. I order 3 dresses and 3 bathing suits. None of them look like like the pictures. One of the dresses was a different shade of blue and HUGE. The other dresses had horrible fit. And then the bathing suits run super small. But in addition to that they were poorly made. Biggest disappointment. Never shop from here.
*Update*
I'm also still waiting on another order that I ordered on the same day. Even though that will probably be a huge disappointment too. I'm currently working on returning the items and getting a refund I will update again with how the process goes.
*2nd Update*
The process to return items is horrible. They basically argue with you back and forth until you get tired of it. I sent pictures, and now they want me to show a picture with me holding a tape measure to show that it is the wrong size and doesn't match the description (also the dress looks nothing like the picure in addition to being large). The process has been dragging on.
I finally received the second package (I ordered both the same day). And one of the dress was completely wrong. Two of the dresses were okay, but too long and one of the dresses was not as described at all. It was supposed to be a maxidress and they sent a short tight dress that is above the knee. I am still trying to return but the process is not customer friendly. Customer service is the worst.
*3rd Update*
They finally agreed to issue me a refund on the faulty items and the wrong item. But I have not received the money yet--so I won't believe it until I see it. I'm going to keep fighting until I get my money. I'll let you know how it goes.
Dear Nicole,
We regret that our service and the items did not meet your expectation.
Some of the items were back-ordered which have delayed the delivery and the precise shipping time can also be affected by many uncontrolled factors.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Zaful account and answer to us?
If any question, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index.
Best Regards
Zaful Customer Service
I ordered about $80 worth of product from the site. Mostly bikinis and immediately received order confirmation. The following day I received two emails that my order had shipped (2 different packages and with different tracking orders). Tracking them was the most difficult. Instructions were not clear and the websites were in Chinese. They also tracked through two different carriers and I had to track them through Am Line SF and Epost SU. For the first week tracking didn't work and they said the tracking numbers were not correct. I called the number on the website (sketchiest part- sometimes it would ring, sometimes it was NIS, and sometimes it would go to an automatic voicemail). It just didn't seem like a professional set up. I kept calling and eventually a man answered and I told him about my tracking issue. He said it's a common issue and I have to wait four more days and call again. I told him no and I want to speak to a supervisor or manager- he didn't have one. It was just him. I pretty much $#*!ed him out and told him it was fraud. I canceled my card immediately. Well... ended up getting a new tracking email and This time I could track it. Not easily since it is an overseas website and not in English. I had to translate the page. Once the packages got to the USA I could easily track them. One was delivered yesterday and the other is in Chicago. The package yesterday was my exact order. The bikini bottoms ran small but still fit.
I'll feel pretty bad for the attitude I gave the guy. Once I get both packages I'll call to apologize. Just remember you are ordering from overseas, the process is different and it takes longer than normal. I'm happy with my first package which arrived in the time frame they told me it would. I've also read reviews about people not getting their orders at all after 7 weeks so maybe I'm lucky? I'll tell ya it was NOT a good experience during the shipping/tracking but I got one package and can track the other... had no fraud on my card before I canceled it at least.
Hopefully you get your orders and have a better tracking experience. I hope the clarify tracking on their initial emails.
The best web site. True size high quality. I'll bouhgt very soon other object. Love you so much
Antonellap
Dear Antonella,
Thank you so much for your trust and support.
We are committed to assisting every customer at any time.
Thank you.
Zaful Customer Support
I've ordered twice from Zaful now - all bikinis + 1 shirt. I was skeptical at first, mainly because I've been burned before with these seemingly to-good-to-be-true websites that charge next to nothing for their clothing. First order I received two bikinis and ordered a size larger than I normally would based on others' reviews. Shipping took about 10-14 days, not too bad considering they come from China. Both are a bit too big (go figure), but very cute! The material was good quality (standard swim material), though the stitching wasn't the best. The bottoms didn't have a top seam (not sure if that is the correct term) so it 'rolls' at the edges and exposes the lining color. Annoying, but not a deal breaker for me. The 2nd suit didn't have this problem. The swim tops tend to not be adjustable and just have a single clasp, I may have a seamstress shorten straps. Because the two suits I got were a bit too large, I wouldn't expect either top to hold up to actual swimming with out a nip-slip, but are totally fine for lounging or casual dips/floating/etc. I placed another order of suits in my normal size. The tops fit WAY better (I'm a B), bottoms too, but now a little snug (UGH). I got smart with the 2nd order and made sure to get suits whose bottoms had the same color lining as the exterior color so any rolling can't be noticed. Style wise, they have all the current popular styles at a quarter the price! While the suits aren't the BEST quality, for $15 I think they're awesome. The only normal clothing item I bought was a simple ribbed cropped tshirt. Very cute, though basic. One interesting thing - there was no tag and I was unable to tell which was the front vs back. Looks the same either way so I just rolled with it! Will order from them again.
Dear Natalia,
Thank you for taking time to write a positive review about your shopping experience.
We really appreciate it.
Many thanks,
Zaful Customer Service
I ORDER A DRESS FROM YOU ALL. I REC EMAIL STATING IT HAD BEEN SHIPPED ON 1/19 I'VE STILL HAVEN'T RECEIVED ANYTHING..
Dear betty,
Thank you for recent comments.
Your order has been sent out on January 20 and the standard delivery time will be around 7-15 business days after dispatch if there are no delays.
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Zaful account and answer to us?
If any question, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index.
Best Regards
Zaful Customer Service
I ordered 5 dresses on Sept. 1st. They shipped them out on Sept. 2nd. It took about 2 weeks to arrive. It is from China, so understandable... BUT...
The quality was cheap and thin. One wasn't even like the one the model was wearing in the photo. It was a similar style, not really, but like I said CHEAP and $#*!TY quality. That is SNEAKY and FALSE advertising! I did like a few dresses tho, but again... not the quality I expected from the pictures they advertise.
BUT THEN...
I WAS MISSING A DRESS! I contacted them and they replied that they had sent it seperately and it was shipped out on the 4th and to expect it in 10-25 days... WTF?!? Why would they do that? Are they stupid?! Trying to save on some shipping cost or something? And they didnt even inform me that they did this till I asked where the F is my dress?
I would like to mention I paid for tracking and insurance for these orders...
The tracking service they sent in the confirmations emails didnt even work... I received the working ones only after I asked about my orders...
ANYWAYS its been 25 days and I am still going where the $#*! is my dress? And they respond... it may take 45-60 DAYS...
$#*!!
WARNING: DO NOT BUY FROM ZAFUL.COM
SUMMARY: Cheap rip off clothing store from China = terrible shipping times, lack of helpful customer service, and $#*!ty quality.
UPDATE!
It is now Nov. 8th. It has been 2 MONTHS! I still have no dress, no contact, and no money back. Again... $#*!ty site, $#*!ty quality, and most of all the $#*!tiest service!
Dear Amanda,
I want to start by apologizing unreservedly to you for what has happened.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
We have taken care of your complaint and will offer you a resolution. Please kindly message us the complete order number?
Thank you for your support and patience.
Best regards,
Zaful.com Customer Service
WORST SERVICE EVER. I never received a refund and returned all my items. This website is a scam stay away.
Dear Emily,
Thank you for notifying us of your complaint.
We have not received your tracking number or receipt of the return package.
Please note that we can not track the package without the tracking number.
As for this issue, we have sent you a ticket and will offer you a solution, please check and reply to us.
Best Regards
Zaful Customer Service
Has been more than 1 month never received my product and nobody is helping, i want my money back
Dear Shahla,
Thank you for recent comments.
The delivery time of Standard Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index.
Best Regards
Zaful Customer Service
I odered 1 swimsuite and a short, and are very beautiful.The price in Zaful is very favorable despite other wbsides.
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL has a rating of 3.4 stars from 5,972 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZAFUL most frequently mention customer service, good quality and bathing suits. ZAFUL ranks 5th among Discount Clothing sites.
Dear Neah,
We would like to start off by telling you that we are so sorry about your problem.
We really want to work with you to make this right.
Could you please tell us your first order number so that we can provide you a good solution?
Thanks for your time.
We are waiting for your reply.
Zaful Customer Service