YOOX

I immediately sent two emails asking them to cancel my order as soon as I made realizing several items were final sale. They sent the order anyway and now I'm stuck with $300 worth of clothes that don't fit.

I used to like yoox but cannot bare with it anymore. My last 3 orders I picked item that cannot be returned. I am ok with the fact I cannot return an item if I bought a wrong size, but I should be able to get my money back for a jacket with the coffee stain or a shoes that clearly been worn for miles. Customer support is somewhere in Pakistan and they don't give rats $#*! about you. Yoox became another scam store. Steer clear, there are better alternatives.

They sent the wrong size shoes. When I tried to return them their customer service started arguing with me: that the specific manufacturer has a different sizing convention. Hung up on me about 5 times. After much arguing I was able to return, but still being charged $6.98. Still don't know whether I will get a refund.

I've been a regular Yoox shopper for over 3 years and truly, there is no better place to find a great fashion deal. It is perfect if you're one of those people (like me) who follows designer fashion very closely but doesn't feel the need to buy things on-season. Wait a while, and as if by magic, chances are you WILL see your favorite items sneakily pop up on Yoox at big discounts! It is also perfect if you just want a bargain high quality item, end of story!

The only thing is, their size advice can be inconsistent, so really make sure you know your size (especially shoes) in a particular designer before you buy.

In my experience, they deal with problems efficiently and effectively. I bought an iPhone case which turned out to be measured incorrectly and therefore incompatible with my phone model, so I called their customer service hotline and they swiftly arranged for a full refund without the restock fee deduction.

Keep it up Yoox!

It seems there is confusion w YOOX and another company. I have ordered shoes twice from YOOX.com. The first was 6 weeks ago - two pair for a total of $648. With standard shipping the well packaged box arrived within 3 weeks. Both were too large. I retained the box and placed the (free) return UPS shipping label. I dropped it at the local UPS store. One week later I received a full refund through my Paypal account. Last week I ordered two more pair with express shipping. They arrived yesterday and both fit perfectly. YOOX offers discounted prices of a huge variety of shoes... TopShop to highest end. Their phone reps are professional and friendly. This is now my absolute trusted go-to site. I feel really badly for them that apparently some sketchy company has nearly copied their name.

I am very much satisfied with my purchases from YOOX. I worked most of my life in the fashion industry and I find great buys there. I don't always purchase the most popular big names in the US.
I love low key unknown designer fashion and Italian quality. My favorite site to shop. Ordered my 3 month old grandson a nice made in Italy suit.
My daughter loved it and asked where's is he going with that suit on. I said on a date with his nonnina.
My 18 yr olds closet is full of clothing from YOOX. He's ready for school. I'm a real person if I were not satisfied I would let them have it. My experiences were all good. I returned some items back in 2019 and had no problem getting a refund.

I have been a customer of Yoox for several years but since I moved to Italy I started buying more from them. At first they were very prompt and when I returned a couple of items (some were damaged, some sizes were too big or to small, etc.) the reimbursed my money in two weeks tops. Now, I am starting to think that I should make formal complaints to the police, or any other public authority that deals in consumer right protection. There are more than 7 orders they should reimburse me for, dating from two months ago! I have wrote them 8 massages so far, and I spoke with them on the phone (after trying several times to catch an open line) and they assured me they will take care of the problem. It has been weeks since then with no result!

I am very disappointed with them! They used to have very good customer service!

Yoox offer some very good deals on top designer clothing, shoes, bags and household goods, but obviously you pay for an item when you order (shipping costs are reasonable). The problem is awaiting the refund if you need to return the item (returns are also easy and free) refunds take far too long, customer service could also be much better. Another issue I have is with trousers, they very often don't state the length. Great clothing, but the company could do much better for its customers.

Not sure how people are getting bad service from this site! You need to read notes about product. I never had problem with return, but one of my friend loose her membership because her returns ratio was too high. It is reasonable since shipping and returns are free. I use this site for over 7 years and, yes, customer service got worse since that time, but I use crevice on very rare occasions since all my purchases and returns are moving very smooth.

I have been shopping at Yoox for 20 years. They get beautiful products. The sizing can be off (WAY off in some instances), the descriptions about the products can sometimes be innacurate (a wool shirt will be described as cotton, etc.), and sometimes things arrive that appear to have been used. AND their customer service is horrific, as in: their apparent hiring strategy is to employ hungover Parisians in the customer service department.
That bein' said, I have scored some amazing clothing at AMAZING prices thru Yoox, which is why I have been shopping there for 20 years. AND if I buy a pair of non-refundable jeans for $5, and the jeans wouldn't fit a toy poodle, I can generally find a starving student who could use a new pair of jeans.

Customer service and return process are HORRIBLE! It takes about two weeks for them to log your return and refund your money unless it's holiday season where that time doubles.

I recently complained to customer service and their representatives give stock answers without resolution, and they revoked my top buyer perks two days after my complaint. When I asked about it they said they rotate the status to be fair to all customers…but all customers don't spend the same. There are other high end online retailers that know how to treat U.S. customers who are used to high level customer service.

First time wearing a pants I ordered and I did not last 3 minutes on my body, when sat down in may car the pants tore up. It was not even tight, shame!

Items are misrepresented and advertised, incorrectly. Merchandise is sent in crushed and torn boxes, placed haphazardly in shipping crates without any padding and unsecured. I purchased final sale boots in which the sizing was not advertised correctly or accurately, sent in a crushed and cut up box, and placed, unsecured, in a large shipping crate which caused the boots to fall out of their box and arrive strewn about in the shipping crate. When I addressed this with customer service I was told it wasn't their problem and they were not taking responsibility, that according to their "investigation" the item was as pictured and described, which was absolutely false. Made no mention of the condition of the box or how the item was shipped, for which I provided pictures. What an awful company and shopping experience. Waste of money.

Bought wife £90 boots for Christmas.

Poorly made, human hair on them, no swede left on the toe and lobbed unwrapped into a rain damaged box.

I never been so disgusted by a product.

I was skeptical of this company. Never heard of them before and, how could designer clothing be so much cheaper than full retail price unless it was knock-offs, right? Despite the many negative online reviews I decided to take a chance. Here is what my experience was like:

Even standard shipping was quick, even during the holiday season.

Customer service over the phone was decent~good.

Items that I ordered were authentic

Pricing was amazing, only a fraction of full retail cost

All in all, I'm very happy with my purchase from Yoox. Would definately purchase from them again.

Really good deals on quality products and designer fashion. Yoox makes quality clothing way more accessible to more people, which is awesome. I've made a few purchases so far and have been very happy with them all. It does help to know your size as I find their size information is sort of lacking, they could provide more detail there. Shipping to Canada is relatively quick. I also appreciate seeing all the duties/taxes that I need to pay for at the check out. At this point when I see designer pieces I really want, I just wait and hope they end up on Yoox. I recently purchased a Rick Owens cardigan from the 2021 collection that I have been hoping to get at a hugely discounted price, so that was a nice score. Purchased some excellent quality linen pants as well for about $70 in total. All in all, I'm really happy w/ Yoox.

I have bought from Yoox since 2011 and have had a few hundred transactions with them.

They used to be very good, offering a great and a very big selection of rare and designer items.

You have to check prices carefully - most of the products are from previous seasons. Sometimes prices are good, but can be overpriced too. The site will show an inflated price and a high discount which looks like you're getting a good deal when you're not!

However, I am stopping to buy from Yoox because their customer service keeps getting worse. Now, it's the Monty Python of customer service!

I've been blamed for their errors and not been refunded delivery costs because they sent me wrong sizes. Is that how you treat a regular customer?

If everything goes well, great, but if you need help, you can forget about. Just pay with PayPal in case you have to open a dispute.