YOOX

I ordered just once from them and it would be the last time. Customer service, condition of the clothes, wrong items, bot mails, late delivery... I can go on and on...
This web site is one of the worst I have ever use and I am buying on internet everyday and almost everything!
So unprofessional, they do not answer on my emails, I got only a partial refund (for one dress only), they sent one (of two) wrong dress (probably they sold my dress to someone else and they tried to push me to buy some ugly dress they sent me because the dress I have ordered is not available anymore... So... now I am waiting a refund for that dress too but no luck... Avoid this website and try other: Best secret, The outnet, Zalando, About you etc...

I purchased a pair of boots. They didn't arrive. The company continued to write excuses, delay after delay. 2 months on & still no boots or refund.
I will be taking matters legally, they have the worst online reviews & believe they feel they can rip customers off. This retailer should be stopped.

I have worn Ralph Lauren t-shirts for many years so I ordered 6 new items to refresh my wardrobe. The items arrived and after 1-2 wears they have degraded significantly - they are MUCH lower quality than any Ralph Lauren items I have had previously.

I contacted Yoox to explain that I had spent a lot of money on 6 items that were faulty, and they refused point blank to help or do anything (return or refund etc.).

Terrible product, terrible customer service, overall really poor!

I wear an American Women's shoe size 11. I ordered a size 12 from Yoox, just to be in the safe side, as foreign shoe sizes often run small, and this was on sale with a no-return policy. I figured if they turned out to be a little big, I could stuff a tissue in the toe. I received the shoes this weekend. They are SO SMALL that I can't even stuff my foot into the shoe! I did try to return, but no go.

Bought a 300.00 pair of Hogan shoes, and noticed that the leather was peeling the first day! They will not do anything to make it right! No offer for a refund OR to replace with a NEW pair! There is no way I did anything to cause this as I work behind a desk all day!
Do yourself a favor and purchase from a reputable company-Yoox is not! I only wish I had read all of the reviews before my purchase!

I ordered a Jennifer behr knit hat for hundreds less than in other sites. I then saw the very mixed at best reviews. However I got the hat in good condition and on time- within a few days of ordering

I like Yoox's inventory, which is the only thing that keeps me going back... grudgingly. They've made improvements to their site, but it's still slow and not always intuitive. It's very annoying that they cap the number of items that you can favorite. It also takes FOREVER to get your order. They quote 5-8 business days, but it's not uncommon for it to take longer than that.

I preferentially order from Zappos.com since their website is better (models wearing the clothes, side view, etc), they have amazing customer service and free next-day delivery. If I can't find what I want on Zappos, I start looking on sites like Yoox.

YOOX business model could possibly be one of the few companies to operate with complete contempt for there customers and still be successful.
1) attempted phone calls to their customer service department is hit and miss that you will get through to anyone. Usually you're on hold for about 10 minutes and then call just disconnects. If you do actually get through, they are rude and absolutely no help at all.
2) the products they sell are usually seconds, damaged, or previously worn. Again any attempt to rectify this through their customer service personnel is futile.
3) once you receive your merchandise and you realize that it's not what was represented, efforts to get a refund is nearly impossible.
I won't be shopping there again and don't say I didn't give you fair warning.

1. Ordered plain black shirt, got poker dot one instead.
2. Only got confirmed shipment 3 days after i clicked pay online all the while silent.
3. Customer care said it takes 3 weeks to figure out what went wrong to get correct plain black shirt, so i will go for return and refund because it still takes one week less.

Like some other comment, i would give a zero star if i could. Seriously YOOX, you should just close down and not be in business. You have no place in the online shopping world. RIP.

Took money for 4-7 days delivery. A week later order still not left the warehouse. Called CS, they refused to cancel/ refund because the item is in 'shipping process'. Has it left with courier? No. When is it leaving? We don't know. Can literally be any time, 20 years from now. Awful awful company, don't use!

After ten years of shopping at Yoox.com I was banned without any advance notice for "unusual use of return and refund policy". Customer service explained that I ran afoul of some undisclosed internal business metric applied by Yoox. Alas, Good bye Yoox, Hello Farfetch

After making my purchase, I discovered several websites with reviews that were very concerning. I had no need to worry.

My purchase (nike trainers) turned up as expected, a day early actually, in perfect condition etc.

I'm buying from the UK and I think the company is mostly based in Italy so delivery took a few days but I was happy.

I haven't needed to return anything or contact customer services since my order was correct.

I am very much satisfied with my purchases from YOOX. I worked most of my life in the fashion industry and I find great buys there. I don't always purchase the most popular big names in the US.
I love low key unknown designer fashion and Italian quality. My favorite site to shop. Ordered my 3 month old grandson a nice made in Italy suit.
My daughter loved it and asked where's is he going with that suit on. I said on a date with his nonnina.
My 18 yr olds closet is full of clothing from YOOX. He's ready for school. I'm a real person if I were not satisfied I would let them have it. My experiences were all good. I returned some items back in 2019 and had no problem getting a refund.