Yodle Reviews Summary
The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.
This summary is generated by AI, based on text from customer reviews
Yodle provides an excellent PPC product. My favorite part about their service is the reporting and call tracking. I am able to see where my calls are coming from, listen to calls, and track how successful each campaign is all in one place. Thank you Yodle and especially Kyle, our account manager!
I have Yodle do most of my marketing in 2 states, Montana and Colorado. We just started our 3rd year and they have gotten us about 35% of our business!
We’ve been getting hits and some new work with yodle. We signed on a new business account and made new contacts that’ll benefit us later on as well. The follow up is great. Yodle staff works hard to make the most of our advertising-using my feedback to make it even better.
We’ve been open for almost 5 years now and only had a few core customers. When a yodle rep called me he really got me excited about advertising so I took a leap of faith and signed up. I’m so glad I did. They encouraged me to help myself. After I got my first yodle lead and signed on 2 new clients it really solidified what yodle does. Now I’m hiring on another employee. I’m looking forward to being busier now with yodle!
When I first was presented the web demo by my sales consultant I was impressed with his professionalism. After I signed up, he followed through on everything he said he was going to do. Overall, I've had a positive experience with Yodle.
More importantly, I've gotten new clients since I signed up with Yodle.
I was very impressed with the speed at which the staff at Yodle was able to get my site up and running. My company started to receive qualified leads almost immediately.
I am impressed with Yodle and what the company offers, but what blows me away is the attitude, knowledge of product and superior customer service I receive a on regular basis from my Marketing Consultant Emily Barrowclough.
I would highly recommend Emily and Yodle to anyone tired of wasting their marketing dollars on everything else out there and want the impressive ROI Yodle's product has to offer!
Yodle has started working for us almost instantly. After I opened the account, within hours I started getting phone calls that was initiated from Yodle. Being conservative, I think we had 5 sales that first week.
My marketing specialist, Emily B has been superb from the get go. She is easy to work with and has a genuine concern for my success. With Emily's expertise, she would recommend changes to our adversite to help us grow our customer base.
I started my own law firm from scratch about 4 months ago without any existing clients to start with. So far I’ve been with Yodle for 45 days, I’ve gotten a lot of exposure and they have provided me with a lot of clients, some good and some bad, but I’ve made back double my investment so far.
I have worked with Yodle for almost 2 years and have been very pleased with the results of our AD campaigns with them. We recieve 10-20 qualified leads per day and I review the leads (phone calls) to determine that they are qualified leads. Yes, we have a sizable budget but our industry is very competitive. As other reviewers noted, you can run your own campaign for less money BUT you have to have someone knowledgeable that has the time to manage it. It's much more cost effective for us to pay Yodle to manage the account, that way we can take care of all the business Yodle is sending our way!
Our Reps, Brian and Kyle have been extremely helpful, responsive and great to work with!
Yodle makes us first on searches That makes it easier to find us on the internet. It even helps with our current customers. When they look up our number they just see us and they’re not reminded of our competition. Yodle covers us.
Yodle has not helped our business in any way. In fact, when the 3 month contract/agreement was up, Yodle took out hundreds of dollars from our bank account without telling us about it so they could renew the agreement themselves. When we called them to tell them we do not want to renew their services and asked for a refund, they stated "it is in the fine print that we can charge you" and would not refund us our money. Now we are stuck with a crappy service that we have NO control over for another month. YODLE IS CREATED BY SCAMMERS!
Anyone who only relies on traditional advertising has to know that it’s dead. It’s all about the internet and getting your name on google. Yodle set me up quickly with a great website and overall I’m happy with my results. I’ve even referred my friends who own businesses to sign up too.
All the reviews that are 5 star on here are people who have joined recently and only have one review. Basically current employees of Yodle.
These guys are hacks, they buy domains and attach websites to them and charge astronomical rates to their cookie cutter sites.
Hi D. M. – my name is Radley Moss, Director of Corporate Communications at Yodle. I’m not sure why you’re so convinced that Yodle employees have posted reviews on Sitejabber; that isn’t a business practice we would engage in. A large number of the customers that have left positive reviews for us on Sitejabber let us know they were going to do that. I’d be happy to provide you with the names of some of those businesses (also included in a number of their Sitejabber profiles) and their websites if you want to reach out to me at rmoss@yodle.com or 212-542-5449. I’d also be happy to address the other points that you brought up. Thank you.
I started with yodle early in the start of my business and they’ve really helped to brand my company & marginalize us with the top planning companies. I’ve been with yodle for years now and I see an improvement in how many people actually see the website. And when I get calls or emails people are always saying how impressed they are with it. Having an impressive website is a huge positive for me.
I'm a photographer and I didn't do any marketing before Yodle, just word of mouth. It's been almost 2 months and I've gotten a few new customers, seen an increase in traffic to my site, and I show up first on Google. As a small business owner it's also nice that making changes to the website is as easy as sending a quick email and having Yodle take care of it. Maintaining a website takes a lot of time and I'm glad I don't have to do that.
Yodle seems to be working. We have seen the calls and leads coming in, and we like the fact that is a trackable program so you can tell if it is working or not.
Yodle has been working for me! My call volume has really picked up and I have a better web presence. And I like the fact that I can call and actually speak with someone whenever I need to. Yodle has become a trusted, vital key component in our company and it saves me a lot of time to focus on other things. THANK YOU YODLE.COM!
My Physical Therapy business has used yodle for the last two months. This is what we have found:
The benefits we were sold on were a mobile web page being designed and ad placement in search engines designed to drive traffic to our company. Yodle did deliver on this... at a very affordable price.
At first, we were surprised at how much traffic they captured in a short time. They will link you company profile to your new mobile site, so be prepared that your organic ranking from your original web page may fall slightly in the first week or two.
We are now getting a steady stream of calls from both organic leads and paid ads. The bigger problem now is converting those calls to apppointments as we have traditionally had only "easier" type calls in the past. So if this is your case, be prepared with a receptionist training program to handle your new "toe in the water" type call... it's ultimately what we have done.
2 bonus features I was not of during the sales process with yodle:
1. All calls generated via their mobile page are recorded... this alone was worth it to us and allowed us to quickly recoup our costs (in less than 2 weeks).
2. A robust template of over 3,000 search words/tags shows us exactly where our traffic is coming from... extremely helpful and essentially free survey and market research for our other marketing items.
Hope this helps,
Chad Madden,
Madden Physical Therapy
We have been using this site for a few months now and it definately has showed positive results. We have had more results than yodle perdicted. Worth the money.
Yodle is a great service for a reasonable price. I’ve been with the service for years and I moved up with rankings on google, bing, and yahoo where I’m covered on the 1st page. I still get 30-40 calls a month and my SEO is all taken care of without me having to worry about it!
About the business
Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.
Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.
For more information visit www.yodle.com or call us at 877-276-5104.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bethany - I'm Radley Moss, Yodle's Director of Corporate Communications. I understand that one of my colleagues spoke to you earlier this week and resolved the billing issue. I'm sorry for the inconvenience that you experienced and am also disappointed to hear that you were dissatisfied about your few months as a Yodle customer. Please feel free to reach out to me at 212-542-5449 or rmoss@yodle.com if you'd like to discuss this further so that I can follow up internally and take the appropriate action.