YodleReviews 1,688

We currently use Yodle for our internet SEO & PPC marketing efforts. Zach Blew is the representative that I have worked mostly with, I know he has recently switched roles. Zach was most helpful 100% of the time. He was always willing to go into more detail if I did not understand something, he would always check in to see how I felt Yodle's services were helping us and he always did it with the most positive and upbeat attitude. We even increased our budget by $500 because we have been so thankful for the business Yodle has been helping us get and Zach's willingness to go above and beyond. We hope to find it in our budget next year to increase this number even more.

Yoddle has taken my company from just a couple of remediations a month to several. The quality of people we are getting is fantastic. We've had natural periods of up and downs but Joshua and the Yoddle team gets right on it and within a week or two our volume picks right back up. That type of attention is super for a small business. We need the quick response and service. I've been with Yoddle for years and I plan on being with them for much, much longer!

Let me begin by saying my girlfriend claims i'm a marketers worst nightmare. I question everything and i'm always skeptical. Well, I was suckered in and bought the hype. I was asked initially if my business could handle 100 new clients in three months. Of course! After listening to the sales pitch and the cost I reasoned that 3 new clients would pay for the ad. It turns out that was highly optimistic. After 30 days only twelve leads as follows: Wrong numbers, correct numbers but more sales pitches, right number but for the previous company etc. You get the idea. It was also not explained to me that they would never link to my website, it only goes to their generic one so my website truly gets pushed further down the list. If you cancel the ad, your listings disappear immediately. By the way, yodle will respond to every internet complaint with a generic response to call them and see if they can resolve the issue. They have been looking into my issues for days now, no refund issued, and no advertising either. They have my money for the second month but the ad campaign has been suspended. If there is no response I wonder if fraud charges may be in order since they took my money under false pretenses. I find it interesting that they respond to online negative comments almost immediately, but customer complaints take days for them to "investigate" and respond.

Yodle has a very straight forward and user friendly interface for those wanting to get a handle on their SEO. This is a great way to get familiar with the capabilities of pay-per-click advertising and see how potential clients are finding your business. By offering recorded calls you can monitor the type of clients that are reaching you and also find out how to better close a sale from the staff side. I have appreciated the ease of tracking our leads and am confident that it has helped patients find our office more efficiently.

The gentlemen that initially contacted us was so personable and professional. Unfortunately the positive experience ended there! The projected lead generation was grossly over stated. Infact after nearly three months, we did not receive a single quality lead. The advert phone number they assigned us resulted in mutiple wrong numbers. Yet in Yodle's dashboard it registered as a lead. Their web site they created was done in literally minutes upon our account set up meeting and its quality reflected that. Their support staff was pleasant and professional but I got the feeling even they realize that the lofty promises made by their sales reps are rarely obtainable. I look forward to re-directing our online advert $$ in other directions, far away from Yodle.

***As one business owner to another, if you did sign up with Yodle and had a bad experience please file a report with the BBB, the FTC, and your Attorney General.***

----------------

They promise us a full refund of all fees if not satisfied but when we asked for a refund they appear to have carefully covered themselves "legally" so that they wouldn't have to give us any refund.

The tricky "conditions" of the full refund were only clear after the fact and they were not what was implied in all of our "verbal" sales talk.

I was told yesterday by a Yodle rep that "under no circumstances will Yodle EVER refund our money". When I asked for a supervisor I was told that "there was no supervisor to talk to".

Quite a different story than what they told us signing up.

-------------------

***As one business owner to another, if you did sign up with Yodle and had a bad experience please file a report with the BBB, the FTC, and your Attorney General.***

Deceptive business practices and nothing they sell you on is in writing. They will not deliver even 1% of what they promise. Save your money and spend it elsewhere! I was initially told that for $1250 per month I would receive 20-30 leads per month. I shut it down after month 2 when I only received 1 phone call total even though their system shows 4 leads total. I asked for a refund of $1250 since obviously the campaign didn't work. They even informed me that my account wasn't spending on the PPC end. $1000 per month was allotted to this as well so technically according to what I had been told by Mark Foley in their Phoenix office I should have still had $1600 left in this account that wasn't being used. I filed a chargeback with my bank for 1of the 2 payments, and since nothing is in writing, and I never received a written copy of the terms and conditions, I'm pretty much screwed and out all the money. Good for Yodle they have figured out a way to legally steal my money by being deceptive. I am very disappointed. I had very high hopes for this from the start. They have what seems to be a great concept and plan but it just didn't work. I would have gladly spent 3 times this amount if it had even delivered half of what was sold to me. I should have been more careful and not trusted a publicly traded company. Shame on me I guess?

Yodle has been my first experience with an SEO company and I have not been disappointed. The analytics on the dashboard are great-clear, well thought out and easy to understand. I have to say the best part of the experience has been with our Consultant, Zach. He is awesome and has done a lot to help our business as well as some of our other locations.

Thanks again,

Cameron S.
Marketing Coordinator
TWO MEN AND A TRUCK® Las Vegas

BUYER BEWARE: To start with, Yodle managed to grind my business to a screeching halt! One previous dissatisfied customer said, "how could there be positive reviews of this company?" Well, I've got to suspect that the 5-star reviews is damage control from Yodle employees writing glowing reviews like they are satisfied clients! Everyone at Yodle made huge claims and none of it was followed through. If I could give them 0-star, I would (I had to rate them 1-star because it wouldn't let me do "0"!) The website they built contained only trite, useless, general information that made me look foolish (I'm a therapist, beware colleagues!) For example, on a landing page for children, they had adults. On landing pages for horse therapy, they didn't have one horse image. On landing pages for marriage, they had teens. Clearly, no one was thinking! After multiple promises from account manages AND managers (two, in fact), nothing got corrected. Try as I might to give them the opportunity to produce on their claims, trusting them that they would do what they said, they couldn't follow through. Sometimes you only get one chance to make a good first impression, DON'T LET YODLE BE THE ONE PUTTING THEIR FOOT FORWARD FOR YOU! Here's a guarantee I can make, you'll be sorry!

They were very pushy about getting me to sign up. After I declined, they contacted me again with a "new" offer. This second offer was for a "generic" listing is my understanding. I was not an "organic" listing? It is very confusing, but the ONE thing I am sure about is that it was a COMPETE AND UTTER WASTE OF MONEY. We HATED their customer service, and I was threatened and intimidated by this company. We were told that we had to wait a few months for the ad to bring results. We received ONE customer. It is VERY annoying that they use a different phone number to track calls. Existing customers would use that number and Yodle would argue that we were getting calls. Yes, from customers WE ALREADY HAD. All in all, this company wasted our time, we feel they misrepresented the amount of business we would get, and the time we spent trying to work with them was NOT worth it. Do yourself a favor and skip this headache.