Yodle Reviews Summary
The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.
This summary is generated by AI, based on text from customer reviews
As new business owners we were drawn to Yodle's expertise to help us develop optimal leads and create a professional website to draw new customers to our door. Two years later our relationship with Yodle has continued to help positively drive our internet customer base. Thank you Yodle!
Mine is a small business startup, and as such, needed an effective vehicle to get the word out about us. I picked Yodle because our parent company using them for web development and lead generation. Now I wouldn't just blindly follow our parent company, but their recommendation was a good starting point. After 5 months with Yodle, I am a satisfied customer. Yodle built us a professional looking site and utilizes SEO for premium search results. They are extremely quick to process my requests for updates/changes. For example, we are constantly updating our photo gallery and like to see the fruits of our labors published. No complaints about the service. Same with textual changes... if I see it, they fix it. My account rep, Courtney, is top notch and a pleasure to work with. In summation, I heartily recommend Yodle for all website needs.
I have been using Yodle for my website and seo services for four years now. I am very satisfied with my results. Many of my competitors ask me how I get listed all over the internet... I am not telling them its Yodle:-)
I started with Yodle within the last 90 days. I have watched my online representation boom, my sales calls have gone up and I am looking forward to growing my business with Yodle.
We have been early adopters of Yodle and continue to have success to this day. Yodle generates a good number of leads for us and we have been successful turning these into active customers.
They definitely got me business that I would have never received on my own. It's a little bit expensive, but not if you get reoccurring business from the customers they generate. So far I have been pleased with the results.
Since we've started with Yodle we've seen increasingly better results and better turnover with appointments with each month. We love that we can see where calls are coming from and what Yodle is actually working on for us through the dashboard. Last but not least, our rep Zach is awesome! He is prompt with returning emails and phone calls. Any questions I have he is there to answer them. If Zach doesn't here from me for a little bit he gives me a call to check on things to see how things are going. Thank you Zach for everything.
I have been using this service for almost 90 days and will be renewing again, and again. Feel free to call Tyler Kaufman and he will take care of you. Plus Meredith Jones is fantastic... tell her I said hello...
Very friendly but could not deliver local leads anywhere near what was touted.
A total waste of $3,400. I had to hire an attorney to try and recover the cost of
Their misrepresentations, but unfortunately to know avail. I wouldn't recommend them.
The people at Yodle are professional and respond to my needs in a timely fashion. They offer different packages and I was able to find one that suits my website needs and budget. I would recommend Yodle.
I cannot put in to words how bad yodel are with out most of the content being removed or blanked out. You can' even describe the repeated non collection of items or phone operatives who tell you they are doing one thing only to discover they didn't even record your call. Thank God they don't handle organ transplant delivery or we would have a hell of a rise in mortality.
I've been with Yodle a little over a month now and have received three good leads. The way they set up the website looks really good and I think it's a great idea to have the tracking phone number to monitor and record the calls. So far the leads haven't been a whole lot but at least they're starting out pretty good. I look forward to seeing how we do towards the end of the campaign.
I am a business consultant for the cosmetic surgery, plastic surgery and med spa industry. We get consistently great results from working with Kyle and Dan at Yodle. This has been very valuable for me and my clients.
We have seen increased volume of leads into our offices, and we’ve definitely seen higher quality leads generated. I like that Yodle is a one-stop shop, they manage everything for you. It’s easy. Everybody I have dealt with so far has been helpful, and always has our best business interest in mind.
We have used Yodle for a number of years. Basically we see incredible ROI. Yodle gets the phone to ring and it's a huge plus to have someone monitoring our ad spend, website performance, and SEO ranking. It feels like a partnership, not just like any other vendor. This is all not to mention the huge benefit in having trackable phone numbers and recorded calls, which is a service worth having all on its own for the training and management abilities! Yodle has helped us solve business problems, stay competitive and improve our business. We couldn't be more thrilled with them.
Yodle has increased my locksmith business by 60% at least I am very happy with my decision to advertise with Yodle.
I have been working with Alina at Yodle for almost 2 years. My call volume has increased. I like having a tracking number so I can see how the lead came in. Calls to Yodle are returned promptly and any changes to my site are done immediately.
Basically an echo of all the other 1 star reviews. Starting with the original rep. Clay M. No one at Yodle listened to me. I described/explained my business and I am very particular about it. We are NOT just another auto repair and service shop. I am NOT looking for just any old customer. We target a specific kind of customer. Yodle never got that and that was speaking with several different people. The website they developed was visually bland and the information was incorrect from the start. Incorrect in spite of the fact that I had supplied them with rather specific details. The worst part was their use of key word mining of services we do not provide. Needless to say this got us calls from people looking to for work we don't do. Also the nature of the work they were seeking almost automatically removed them from our desired customer type. Numerous wrong numbers. Even more numerous existing customer calls -- they just Google to get the number to call and go with the first one they see. On top of that the number they used is not even set as a local dial. Requires using area code. Yodle has also jacked up my Google+ page and my Yahoo listing. Fired them a couple months ago but their generic site is still up. I told them in no uncertain terms I was NOT going to continue. Period. The site is still there and they are still emailing me trying to get me to pay to use it. I understand being persistent. I understand trying to salvage a messed up deal. But I'm pretty sure I was very clear that the only course of action I would accept was complete cancellation of all services we had engaged them for.
As Radley appears to be the one who responds to the negative posts -- NO I do not want to waste my valuable time calling you to yet again explain why I want to be done with Yodle. I will not pay anymore. PLEASE do the RIGHT thing, the PROFESSIONAL thing, and take down the website for Luxury Auto Service.
"Yodle has done a great job helping to improve my organic and SEO visibility. They have worked to make significant improvements in our online presence. Our rep does a great job measuring and managing our account and is in front of all things "Yodle".
I used Yodle for 3 months. We got off to a rocky start with strange calls coming in from all over the U.S. but Yodle was always easy to reach and aggressive about tweaking. They responded to all my questions and I saw great returns. I heard about them from another business owner and I have since recommended them.
About the business
Yodle helps local businesses to find and keep their customers simply and profitably. Yodle delivers a comprehensive platform that makes online marketing easy, affordable, and transparent for its 50,000+ local business clients. Yodle’s flagship product, Marketing Essentials™, includes a comprehensive desktop, mobile, web and social presence, reviews and offer management, and email campaign automation. Marketing Essentials can be supplemented with Yodle Ads, Yodle’s proprietary and optimized paid search technology.
Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.
For more information visit www.yodle.com or call us at 877-276-5104.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Christian - thanks for sharing this feedback. I'm sorry to hear about your experience with Yodle. I've put a request in for your website to be taken down today. I am also checking into why it's taken longer than it should have for this to have happened and to also find out what took place regarding the other issues that you highlighted. It's totally your call if you don't want to discuss this further but my contact information is below if you change your mind.
Best,
Radley Moss
Director of Corporate Communications, Yodle
212-542-5449 / rmoss@yodle.com