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YodleReviews 1,688

4.0
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Yodle Reviews Summary

The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
133
value
116
quality
111
Washington
1 review
1 helpful vote
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From the beginning this Co. Worked with my budget & setup a very nice website and runs it professionally for me. My time is limited so this is very important to me, id rather answer the phone calls, & return emails then spend time on the computer!
The add well pays for itself, i really like how efficient it is: if i miss a call im followed up with an emailtelling me so & how to follow up with the client almost immediately. Great customer service, very friendly, polite & professional! Highly recommend.

Date of experience: December 17, 2013
California
1 review
1 helpful vote
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Very professional service, good leads, best value for money. I will recommend them highly for any form of web advertising.

Date of experience: December 16, 2013
Louisiana
1 review
1 helpful vote
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I HAVE SOME GOOD LEADS WITH YODLE.COM AND HAVE HAD A FEW CUSTOMERS COME IN AND HAVE REPAIRS DONE. I DO GET A LOT OF CALLS THAT I REFER OUT. OVERALL IM PLEASED WITH YODLE. I DO HAVE TO SAY MY CONTACT AT YODLE, SCOTT RAPPAPORT IS VERY NICE AND HAS GREAT CUSTOMER SERVICE SKILLS, I ENJOY VISITING WITH HIM.

Date of experience: December 16, 2013
California
1 review
1 helpful vote
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I wanted to take a few moments to tell everyone what wonderful experiences I have had with Yodle. From the time I first came into contact with the company to now, I have received excellent care and response from them. Being an office manager of a dental practice I am often busy and anytime I have needed their assistance it has been immediate.

We have them administer our website and we are able to easily track our leads from the website and/or any advertising we do with them from a single webpage called our "dashboard'. If we happen to have a current client call us from the web page we can adjust whether or not it is a new lead or current client. It is always difficult to track your ROI or return on investments, but with Yodle, it is made easy. In addition you can have them manage your pay per click ads if you choose to use them. This helps because then you do not need a staff member to monitor that. We have had great success with the help of Yodle. Thank you Yodle and all of the staff there!

Date of experience: December 16, 2013
Washington
1 review
1 helpful vote
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They do what they say they will. The leads I receive are quality leads. For me, it's definitely worth the cost.

Date of experience: December 16, 2013
Washington
1 review
1 helpful vote
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My sales rep at yodle, Jorge, is a great guy and very professional and a good asset for the company. He made very easy to discuss and solve any problems I had both times I worked with him. I'm very busy and he listened and solved my concerns quick. I thank him and all of you at yodle.

Date of experience: December 15, 2013
Colorado
1 review
4 helpful votes
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Complete FRAUD
December 13, 2013

Complete FRAUD. The salesperson will tell you anything to get you to sign up and pay them. As soon I paid they demonstrated nothing but utter incompetance. I paid $3K and when it became obvious their scheme was a bait & switch, I requested to cancel via phone, email & letter and they refused, saying that I paid and they would not refund anything. I literally feel like they have stolen my money. They did not provide even 1 valid lead in months - all i got was tons of wrong numbers all day and people looking for different services than my company offers. Let me repeat, not even 1 lead from someone looking for the service my company provides.

RUN, dont walk from these frauds and theives or sign up at your own peril.

Date of experience: December 13, 2013
Radley M. — Yodle Rep
over a year old

Sofia - my name is Radley Moss. I'm Director of Corporate Communications at Yodle. Our company is committed to providing the best possible service and results to our customers, so I'm really sorry and disappointed to read about your experience with us. If you have a few spare minutes, do you mind contacting me at rmoss@yodle.com or 212-542-5449? I'd like to find out more about what happened so that I can follow up with the appropriate people here at Yodle. Thank you.

New Jersey
1 review
1 helpful vote
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Yodle has been very helpful with setting up my adversite. They have stayed in touch with me and have been very informative. I would recommend to any small starting out business.

Date of experience: December 12, 2013
Texas
3 reviews
1 helpful vote
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Yodle.com is doing the website for my law firm, Lucid Law, PLC. Yodle has designed an excellent website which has generated a lot of business. Just as importantly, Yodle has a Dashboard feature that allows you to follow all leads and monitor the effectiveness of the website. Yodle also provides constant guidance and interaction regarding the best ways to communicate with the public. I find it to be invaluable.

Date of experience: December 12, 2013
Georgia
1 review
1 helpful vote
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My husband and I took over a franchise in April of this year. My husband has been in this line of work for years and years but I am new to it. Yodle has helped me learn a lot. It allows me to listen to phone calls and hear what I am saying right and what I need to work on. This also helps me see if any of our staff needs help or just a pat on the back for how good they're doing. I love how you can go in and rate your calls to see how you are doing, see how many appointments were made, how many were kept and how many were closed business. It is a great website to see if your geographic perimeters are working or if they need to be changed. There is so much that you can see and it's all in one spot. You can see the traffic to your website, who posted reviews, see how many hits a promotion you posted got, keyword rankings, how many calls and emails you are getting and so much more. I would recommend this website to everyone. It has a wealth of information to help your business and great customer service that will answer any questions you may have. I definitely give Yodle a big thumbs up.

Date of experience: December 12, 2013
New Jersey
1 review
1 helpful vote
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They have been great to deal with on the phone or via email. Any changes to the website that I need to make are done pretty fast, and they help you with deciding if something will look out of place or flow good. The SEM part of it is great, has generated a good amount of business for me in the first year of starting a new company. I will continue to use Yodle with my SEM and website hosting.

Date of experience: December 11, 2013
Oregon
1 review
1 helpful vote
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My experience with Yodle has been great. Over the years I've spent a lot of money trying different forms of online advertising and marketing to generate leads for my business. Most of them had little to no results. I was very skeptical about using Yodle. After some time and consideration, I decided to give them a try. I started off with a small monthly budget. In the first month a landed a contract that was over 100k plus numerous others. The results have been fantastic! My phone continues to ring and my business is growing. Thank you Yodle and Kerry S.

Date of experience: December 10, 2013
Virginia
1 review
1 helpful vote
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I own and operate a number of residential cleaning franchises in both VA and NY and in my 3rd year of using Yodle to manage our pay per click online advertising. I would highly recommend the company because they deliver measurable results and add value with features that improve our lead management process such as call tracking. Aside from results, I have found Yodle's customer support team among the best I've ever worked with in my 25 years in the "business". I've enjoyed the fact that my support team has remained in tact the entire time I've been with Yodle and have found my reps to be easy to work with, personable, knowledgeable and quick to respond with accurate data supporting their recommendations or my requests for information.

Date of experience: December 10, 2013
Texas
1 review
1 helpful vote
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As the business owner/founder of Gladiator Fence, I demand excellence in everything that we do. From client interactions and communication, to perfection in building standards, follow up service and more. I expect excellence when I deal with other companies as well. I can certainly confirm with confidence that Yodle definitely provides excellent service for us. Every time I speak with a representative from Yodel they are more than capable and execute tasks quickly and efficiently. I always get off of the phone confident that things will get completed with excellence. They are a huge asset to the success of my business. Thank you Yodle for delivering.

Date of experience: December 10, 2013
Massachusetts
1 review
1 helpful vote
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Yodle.com is an awesome sight to give your business a head start. My company started using them in 2013 and we have been more than satisfied. With Yodle.com we would get up to three calls a day compared to one call a week with out them. In the past 150 days that we have been utilizing Yodle, we have received over 100 leads in which we are able to capitalize on and raise our sales. Thank you Yodle!

Date of experience: December 10, 2013
Wisconsin
4 reviews
6 helpful votes
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I signed up for Yodle 2 months ago and I have noticed a big increase in phone calls from prospective clients. I love the website that they built me and they have amazing customer service. I am working with Hilary and we have monthly phone meetings to discuss our progress and plans. So far I am really impressed with them!

Date of experience: December 10, 2013
Massachusetts
1 review
1 helpful vote
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After signing up with Yodel, my online presence increased dramatically. I am receiving lots of phone calls from people that have found my company on the internet. Definitely, money well spent. With a team that is constantly updating my information, I can't go wrong. Thanks again, Yodle!

Date of experience: December 9, 2013
Alabama
1 review
1 helpful vote
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I have been working with the customer service team at Yodle to create a website for my Auerbach Chiropractic Arts and Science office. In 45 days we have created a website that is contemporary, factual and relevant to the practice of Chiropractic. Yodle has a great understanding of the ways of the internet, and I am pleased to be working with them to establish a greater market share for my presence on the world wide web.

Date of experience: December 8, 2013
Washington
1 review
1 helpful vote
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I have had a great experience working with Meagan. I have gotten great results with the organic SEO and I love that I can listen to how my staff are handling incoming calls that come because the person has visited our website.

Date of experience: December 5, 2013
California
1 review
2 helpful votes
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Managing 3 different Miracle-Ear clinics in San Diego we knew we were going to need some assistance tracking our call sources from the ongoing marketing supplies that we provide on a regular basis. Our business needed a service that was organized, dedicated in helping us grow and not only taking care of our needs, but our potential customers needs as well. Ive seen a lot of positive results using the Yodle database since we started doing business with them. There have been quite a few changes within the Yodle dashboard in the last few months, but weve only seen it as a positive change. A change for the better only proves that Yodle is committed to help small businesses succeed just like ours. The site looks fresh, up to date, and its user friendly. Our favorite part about Yodle is that it has been developed to make it very easy to track calls, rate those calls, seek summary referrals, and analyze our Ad statistics throughout the year. It also has been very beneficial to have an associate answer any missed calls during after-hours and assure they will receive a call back as soon as possible during working hours. Customer service is very important to us and with the help of Yodle and their associates professionalism it has only bettered our own front office assistants performance and improved our customer satisfactory.

Date of experience: November 27, 2013