The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.
This summary is generated by AI, based on text from customer reviews
I have been using Yodle since I opened my business in August 2012. They have been a significant source of lead aquisitions that have helped me grow my business. I have tried other forms of marketing, but for my business this search engine optimization has been very effective. In addition I am pleased with the dashboard that you are given to analyze your businessn and the availability of Reps for conference calls to discuss ways to market the business. Everyone is always very responsive to my requests, and overall I am quite satisfied with the service.
I’ve gotten the results I was promised and the customers have been very good and have turned into income. I love my website – I’ve had a customer compliment my website saying it was amazing, and I love how easy it is to make changes to it. Yodle is an investment but it has paid for itself.
I’m new with Yodle and my season (tax season) hasn’t started yet, so it’s too early to expect a ton of work but I feel confident that things will roll out nicely and I already have a potential client. I like the structure of my website and I believe that it’s going to work for me. The people at Yodle are also really nice and constructive
I have an iron clad policy of not being swayed by sales pitches. As a very small business I can afford to throw away dollars on non sense. However, I let my guard down because they caught me on a day I was considering opening a market near me. I signed up, and agreed to give them 90 days. Well the 90 plus some is up and nothing. The sites they produced were worse than boiler plate. The results were next to nothing. It was a dead end. I'm a home inspector in a very completive market in Florida and they couldn't make a dent. I about to call to cancel now and only hope this hasn't ruined my current presence on the web and its ranking. Mabey if your in a relatively small market it works but if their is any competition at all they don't seem to have to ability to break through.
I gave them about 3 months like they asked for and I got nothing but calls for other companies that cancelled with them all over the country. Their staff was super nice, but I had to do all the writing and had to request corrections over and over until done. They have a set system they plug you in to. For some businesses it may work, but totally did not work for me as a Realtor. Not recommended for real estate. So in a market where there are 6000 Realtors... it did not do anything but get me lost in the rest of them and eat up my market budget for a few months.
Sheryl - this is Radley Moss, Director of Corporate Communications at Yodle. I'm very sorry to hear about these issues. Would you be open to contacting me to discuss your experiences further? We are working with a number of other realtors who are enjoying success with us, and would like to find out more about what happened with you so that we can right this wrong. You can reach me at either 212-542-5449 or rmoss@yodle.com.
I really let my guard down and bought into their sales pitch that more leads would be generated to my law office. They require you to sign a three month contract. The salesman claimed that based upon prior experiences with other law firms I would bring in at least one new file a week. My bad for trusting what he was saying.
The website they produced was anything but impressive. They then cut and pasted from my existing website. The marketing consultant told me to give it time, although it was clear it was going no where. After one month I requested to cancel in exchange for receiving one moth credit (paying for two months and only utilizing one). They said no... give it more time. I now have two weeks left and have been told that I have $600.00 in ad credits. I asked to cancel and simply receive a $600.00 credit. Again, they were uncooperative.
Save yourself the trouble and do not fall for their sales pitch. It was an expensive lesson learned!
I took a shot with them. I set aside some dollars to try new sources. They told me it would take three months to see any results. It is now three months and I have booked and done three jobs that have given me enough profit to keep them going for the next year or two.
Time will tell but for now, I am gliding along and one of the accounts offers a continued relationship so I am more than happy. I think some people expect that these opportunities are going to turn into gold mines. Hard word and lots of effort create gold mines. Yodle is just a part of the hard work.
I really love Yodle! It is a great way to promote your business website. It's been so helpful to my business to be able to track, rate, and monitor incoming calls. I definitely recommend giving them a try. Excellent customer service too!
I am an accountant and so far the results and leads have been good. My account manager, Hillary, is GREAT! I am looking forward to tax season to see how many new clients contact me through Yodel. I am hoping that I will be back to rate it 5 stars in a couple of months.
Yodle's sales team was extremely confident that their SEO would generate clients for my business. They said that over 85% of their customers are repeat buyers and that they individually picked my business (they cold-called my phone) as a candidate they believed could benefit from their SEO. Their entire sales pitch revolved around generating leads for me. However, their SEO was unable to assist my business in generating any initial customer contact. Not one time in 90 days did Yodle's software create any market awareness for my business. At the end of 90 days I begged for a refund but they denied me one because they said that they never guaranteed any market awareness or initial customer contact. They only guaranteed ranking. Eventually, after enough begging, Yodle offered me a refund - which was nice of them. Their customer service was excellent throughout the process, even when I showed frustrations. Ultimately, Yodle offers a web ranking and landing pages for businesses who do not already have a sophisticated online presence. If you already have invested heavily in a website then Yodle is probably not the right company for you to add-on. But if you need to get your online business listing off the ground, Yodle will work for many practical skill-based businesses. If you work in a "creative" business such as media creation then Yodle's stock landing-pages will not have enough customization options for you to make your web presence memorable.
Shaun - my name is Radley Moss, Director of Corporate Communications at Yodle. I'm very sorry to hear that you're so disappointed about the experience that you've had during your time as a Yodle client. We certainly wouldn't have contacted you if we didn't think that we could do a great job for your business. We're also typically upfront about the search terms that we're targeting for a client's business and the type of website/landing pages we provide. A member of our client services team will be following up with you to address these issues further and to find out exactly what happened. Thank you.
When I was first contacted by salesman I was told there was a specific no. Of people in my area that were looking for my services. I have had my company with Yodle for 90+ days and only one lead for service but four calls with people wanting a job.No return for amount of money I have spent and hard to cancel contract.
Hi Gary,
I'm with Yodle and am reaching out with the hope of finding out more about what happened during your time with us. Yodle always aims to provide the very best results and service to our clients, and it sounds like we didn't meet expectations in this case.
If you have a spare minute, do you mind contacting me at either rmoss@yodle.com or 212-542-5449?
Best,
Radley Moss
Director of Corporate Communications, Yodle
My experience with Yodle has been excellent.
It's very difficult to find a company that will be clear and honest
About the online advertisement.
They have been a great help with our website.
They manage every aspect very well.
I would highly recommend them to start promoting your business online.
After the first year that you pay for the website, you are in charge of what you can
Afford to pay on a monthly budget and they also tell you about
How much you need to spend. My representative Kerry is always on top
Of everything.
I have been using Yodel law for about three months now and they have delivered what they promised. The website they did for me turned out great! It fits my practice and they are very interested in highlighting things I feel are important to my practice, while at the same time making suggestions to improve my visibility. I have received some great leads through Yodel and plan to continue with them.
Serious problems with this company. They use their own phone number to get leads and then forward them to you to answer. 100% wrong numbers. Apparently they recylce their numbers?
Hi Don,
I’m with Yodle and wanted to get back to you on this.
Yodle provides a unique phone number for each of our client’s marketing campaigns so that they can easily track results on their dashboard. We do sometimes issue phone numbers that have previously been used by clients that no longer work with us. As a result of our approach to this matter, it only very occasionally comes up that a number is still being advertised either in print or online by the previous owner. When that happens we can get a new number assigned to the new client, which means the wrong number calls should stop.
I encourage you to please reach out to Client Services to discuss this further. I’m also happy to talk to you. My contact information is below.
Best,
Radley Moss
Director of Corporate Communications, Yodle
212-542-5449 / rmoss@yodle.com
I had an excellent experience with Yodle, especially with my Account Manager, Scott Rappaport, who worked with me to achieve the best results possible, which are quality leads and ultimately, SALES! From the design of my personalized website, to the geography I should cover, Scott helped guide me to achieve wonderful exposure and I was able to sign my largest new client in 2013! My ROI will be over 400% for this one client alone... Thanks Scott and the Yodle Team for all your efforts on my behalf! Paul Englund CPA
We signed up with Yodle to see how this SEO company would rate verses others we were doing business with. What we found out immediately it started producing phone calls for our business. We are very happy with Yodle and recommend it to any business wanting to advertise in the mobile world.
Yodle has been very helpful with setting up my adversite. Scott Rappaport has been very helpful with ideas and always responds to my questions quickly. Scott takes the time to understand the needs of my company and adjusts my adversite where needed. I have gotten a lot more phone calls and business since I have been working with Yodle. I think it is a great opportunity for any small business to expand.
Yodle is extremely helpful in providing insight about how your business is viewed by both customers and as a business owner. They are completely open and transparent about their business practices; which is a breath of fresh air. Yodle has knowledgable staff who are not afraid to answer questions and also ask questions about the business; in order to find better ways to serve us.
Many companies claim to be the best in their industry. Yodle is quiet in talking results and speaks loudly when it's time to produce results! My only regret in dealing with Yodle is that I hadn't heard about them sooner.
Make your next move, your best move and get started today!
Thanks Yodle.
I recently joined as one of yodle marketing partners. I'am very pleased with there services, especially my marketing consultant kerry satchell she's on point with everything from phone calls to designing my website etc., i would recommend yodle to anyone who's looking to expand there business
Worth every penny, pays for itself. Love the fact that its user friendly
Answer: I received a few leads that actually worked out. However, it wasn't enough to justify using them in the first place. The leads seemed to come in when I had signed up for their "google ads marketing" addition. So basically, the google ads provided 80%-100% of the leads, not Yodle. I Would've been better off spending my money on Google Ads written myself.
Answer: Yodle only cost me money and quite a bit of frustration! Tony
Answer: I have a spare wet-vac if you have extra cash laying about. Give me a call. It would be a better application of energy use.
Answer: Run Forest Run. They make promises. They will put wrong info on the web. Who spends 600.00 Before a return if you gat that. Run Forest Run
Answer: Dont do it.
Answer: If you get a website made. The search engine go by the 2nd letter in order for your site to be pulled up quickly. You would be better off doing your own social media marketing, joining the BBB and Y and white pages of phone book. Magnetic vehicle signs, etc. Need more free tips email me at rstoutmire@yahoo.com subject line Javier S. Contractor. Hope this help you but don't pay any company any money for any work. Rhonda S.
Hi Todd,
Thank you for sharing your experience with Yodle. I'm sorry that you're upset about what happened during the three months you were working with us. We work with more than 500 property inspectors across many markets and it's disappointing to hear that results didn't come through for you. One thing I also want to quickly mention is that we create websites that are specifically designed for conversion but, again, I'm sorry that we didn't produce something that met your expectations.
If you have a spare minute, do you mind contacting me at either rmoss@yodle.com or 212-542-5449? I'd like to find out more about what happened so that I can discuss with the appropriate people at Yodle.
Best,
Radley Moss
Director of Corporate Communications, Yodle