Yodle Reviews Summary
The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.
This summary is generated by AI, based on text from customer reviews
I would never work with this company, getting rude sales calls is not how to get business! Being a Tax firm we do not take sales calls from Jan-April (common sense if you ask me). I received a rude comment in return and was hung up on.
I never got to try the service because the sales person (Austin Lipp) was very pushy and rude. They do not take a "I like to try the service but since it is a big investment, I need to come up with $1300 monthly to get your services". He got mad and started talking loud and did not let me speak at all. I was willing to try it, but now, this will be the last marketing company I would hire for my business! Worst experience ever!
Hi Mary,
My name is Radley Moss, Director of Corporate Communications at Yodle. I'd like to apologize on behalf of the company for the negative experience you had with us. Yodle does not tolerate unprofessional behavior from its employees. We are investigating this situation and will be taking the appropriate action.
Best,
Radley
Yodle has been a pleasure to work with. The staff is very attentive and has great customer service. SEM and SEO are a very complex thing to manage, especially for a small business. Having yodel manage it is one less thing for me to worry about.
I gave it 3 months and got lots of calls, but all the calls were wrong phone numbers and only 1 actual lead that could have been a client. The web sites were far below what we already had as far as quality and ranking.
Service was great until I tried to cancel, now I can't get my rep to respond or call back and they charged me for a 4th month against my request to cancel prior to the billing date. I understand it not generating the leads I would have liked and that was a risk I was willing to take. The poor execution is a let down. I hope they make it right when they finally answer my call, email, or dashboard message.
Mark,
Thanks for sharing your feedback, though I'm disappointed to hear that your experience with us wasn't what you were hoping for.
I'm not sure why you were billed and also why you haven't heard from our Client Services team. Do you want to contact me at rmoss@yodle.com or 212-542-5449? I can then follow up with the appropriate people to help resolve this issue.
Best,
Radley Moss
Director of Corporate Communications, Yodle
I took a chance on Yodle because there was no long term obligation so I felt that Yodle had to produce leads or I would no longer us them. They told me to give them 90 days so I did... exactly 90 days later I got a great customer from the first lead. Just a few leads after that I got one of the best orders I ever had! I am in love with Yodle and it has been less than a year. I expect even greater things in the New Year!
Tried this before with other companies and it always turned out to be a scam, I was sick of paying for bogus leads. I was expecting to be scammed by Yodle too, but it was well managed and it worked out. My biggest disappointed is that I didn't come across Yodle sooner.
I have had success almost immediately. Will submit two bids this week.
We tried Yodle a few years ago but ended up canceling after the first 3 months because we it was not working for our market. We signed on again and since revisiting this time around everything is going really well. We get a lot of leads and the majority is true leads – about half of our calls turn into customers.
We get as many as 10 calls per day from here and many become sales. In fact thanks to Yodle we got the dumpster contract for a major hotel renovation which has brought in $60,000 and still going.
They have helped improve my rankings and phone is ringing.
We have a 2 gyms and have been with Yodle for two years. We started getting good quality leads within a few weeks. Although their service and turn around time for updates was a little slow at first, they have recovered and have done a great job of presenting my business on-line. We receive highly qualified leads through phone calls or email. They offer us a key component of our business-- great rankings and visibility! We are happy that they evolved into a great product with stellar customer service.
I have a small carpenter service, when called to sign up the sales rep. Said there was certain amount of people in my area looking for the type of service I provided. I signed on to yodel with a 2month payment. Now it is 6months later I am still paying but no results.
Hi Gary,
Thanks for sharing your experience. I'm sorry to hear that you haven't received the results that you expected with Yodle. Have you spoken to our client services team about making tweaks to your campaign? I'd encourage you to call them at 877-276-5104. You're also welcome to contact me at either rmoss@yodle.com or 212-542-5449, and I'll see what I can do to help you.
Best,
Radley Moss
Director of Corporate Communications, Yodle
My phone is ringing and I like the webpage, I’ve been very pleased with the look of it. I’ve been very pleased with everything and I would definitely recommend Yodle to any HVAC contractor. I’m happy to talk to anyone who’s considering Yodle.
I got yodled. I have received nothing from my investment with yodle. Seriously, nothing. I'm so disappointed in myself for buying into their sales pitch. What a waste of money. Hopefully I can help at least one person out there avoid making the same mistake as me. I can't even find my own adversite that they made while doing a web search. So disappointed at loosing that money :(
A U.,
My name is Radley Moss, Director of Corporate Communications at Yodle. I saw your comment and wanted to reach out to see if you'd be willing to contact me at either rmoss@yodle.com or 212-542-5449 to discuss this further. It's very important to us as a company that our customers get the best possible results and value from working with Yodle, something that we consistently deliver. I'd like to find out more about what happened with your online marketing campaign if you have a spare couple of minutes to talk to or email me.
Best,
Radley
We are a Four Seasons Sunrooms franchise that came on board with Yodle about 1 year ago. My experience with working with Meagan Barker as my customer service rep has been amazing. Always there when needed... goes the extra mile and beyond. I haven't really spoke to anyone else because she has been there on all levels. I can only imagine that the whole team is great. I know that with web changes, they've been write on top of things. I would recommend very, very highly!
The Yodle team members on this site are anxious to be helpful and personable. They are well trained and seem interested in doing their follow up with my progress and understanding of my professional and highly personalized business website/dashboard. The Yodle team has kept their promise of caring about and supporting my investment. They call frequently and walk through the details of the joint effort and progress of how my business dashboard is working. The team provides ongoing efforts to help me succeed. Yodle specialists call me from three different parts of the country and really seem know internet/mobile phone marketing techniques. The Yodle marketing personnel utilize cutting edge, evidence based approaches to make sales happen, especially with the growing mobile phone market. They are able to show how their system works to bring sales to my counseling business. After the first two weeks the returns have started to come in. Many people are now searching from their iPhone and it shows where Yodle has done their research to design the format for iPhone searches. I will need to make up my investment after the first three month contract and see where it goes from there.
I've been with yodel for over 5 years very affordable very effective good job
We have been with Yodle for only a few months but have seen a substantial increase in leads with many turning to sales. Have been uncertain of the return of the organic investment but the pay per clicks have grown substantially.
I am new in business and to Yodle. I got very good hits though conversion was not as good. I do not blame Yodle for that.My ranking was good so they delivered. My account manager Courtney was the best. I am reviewing and re-assessing things before I go forth.
Emily Barrowcloud helps me with my yodel website. She is sooo sweet, it makes my yodel experience worth it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ashley - I'm Radley Moss, Yodle's Director of Corporate Communications. If you have a spare minute would you mind contacting me at either rmoss@yodle.com or 212-542-5449 to let me know who you spoke to? We expect all our employees to be professional and polite. I'm sorry that didn't happen in this case. We will look into what happened if you're able to tell me who called you. Thank you.