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YodleReviews 1,688

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Yodle Reviews Summary

The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
133
value
116
quality
111

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Washington
1 review
1 helpful vote
Follow Bob S.
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I have been working with Jeanie Isenhour on my Yodle campaign- we launched in Dec.
And things have been moving better than I had expected. Jeanie immediately instilled a quite confidence in me that the program would be successful. I can attest to the fact that she was correct. I have a growing base of contacts, more requests for my specific target, and with her excellent guidance thru the regular reviews, her team suggestions and tweaks on word choices I see this endeavor to be extremely positive and profitable.

Date of experience: March 21, 2014
New Hampshire
1 review
3 helpful votes
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I signed up for three month trial and have been completely dissatisfied. They create a mini site with a phone number they monitor. I immediately started getting calls from wrong numbers all over the country. By the end of three months, thanks to their online tracking system it is crystal clear that they really don't care much about customer service. Literally 90% of the calls I got were wrong numbers. The leads I got, which were few did not convert but I'm ok with that. Some things take time but a 90% failure rate because they assigned me a number with a history is unacceptable. When I demanded a substantial portion of my 1600 bucks back they offered my 92 bucks for the cost of the calls. They went on and on about all the work they'd done for me. Yesterday their rep claimed they had fixed the problem one month after I complained about it but had nothing to say about two more months of wrong numbers. At one point he actually suggested that I was getting calls from people in my area who had actually recently moved and that explained the phone numbers. So if you follow along here the calls I got, asking to speak to some other company entirely, on the other side of the country, were actually good leads. I think I paid more than enough money to test their claims and for me, saw a 90% failure rate. Then the rep tried to give me some baloney about how advertising works. Having been in the advertising business for about 25 years I had to explain to him that a 90% failure rate would actually not bode well for keeping a customer. I have been told numerous times that they attempted to contact me to address these issues but there are no voicemails or emails. Yesterday the rep told me he would get back to me in an hour and a half to address my complaint... nope, nada. No doubt there are happy customers out there or they would not be the size they are, but if you have issues I don't think you will be getting the support you expect or deserve.

Date of experience: March 21, 2014
Radley M. Yodle Rep
over a year old

Jack - this is Radley Moss, Director of Corporate Communications at Yodle. I am very sorry to learn about the challenges you experienced during your time as a client. I am particularly disappointed to read about your experience with our customer service team because we take great pride in the support that we provide to our clients. I'd be most appreciative if you can reach out to me at rmoss@yodle.com or 212-542-5449. I want to find out who you were working with on the client services team so that we can address this matter, as well as look into the specifics of what happened with your account. Thank you and hope to hear from you soon.

Illinois
2 reviews
1 helpful vote
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So far, for our construction company, Yodle has been a solid investment. We have
Been receiving at least 2 leads per week if not per day.
In the beginning, I did receive multiple H&R Block calls, but as we were tweeking all
Our info and giving it time to work, it has paid off for us. They also credited our
Account for all the H&R Block clicks. The only complaint I have is that we want the traffic going to our website and logo, and not to their site, but its understandable that
They also need to be able to track all traffic. But- at the 3 month mark- SO FAR SO GOOD. I will make sure to update my review if anything changes.

Date of experience: March 20, 2014
Florida
1 review
1 helpful vote
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At first I was really nervous about joining another website, but after being with yodle I can see it was all worth it. They are very experienced and have very good customer service skills. I am getting leads and acquiring more business. And that's all that matters. Thanks Yodle I really appreciate it.

Date of experience: March 19, 2014
New York
1 review
1 helpful vote
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Yodle exceeded our expectations! In hopes to grow our plumbing business in Houston, we gave Yodle a try. Our sales rep, Robert C., explained EVERYTHING about Yodle and how together our business would grow. In the first month, the leads came in and the phone rang... brining in tracked revenue of $4,000 over our forecast for the month. Our second month was even better!

We trust and believe in Yodle so much that we are now on our second business venture and turned to Yodle for our marketing. In our first three weeks thus far, we have had over 200 web visits. Exposure is everything to a start-up! If you're considering Yodle, we highly recommend them!

Date of experience: March 18, 2014
Utah
1 review
1 helpful vote
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I cannot stress enough how important Yodle has been to Half Dental. We had a different company providing SEO services with no results. After switching to Yodle we saw an immediate increase in web traffic and new clients. Let me break it down:

Sales Staff - absolutely incredible! Jacob Cutler takes a very personal approach to helping determine how we should approach the marketing for each new office. He has NEVER treated my like a customer, but acts like a valued partner.

Support Staff - Jeffrey McDowell and his team are incredibly responsive to Half Dental's needs and makes changes faster than an internal IT team. He takes the time to insure our business goals are addressed... THEN HE ACTUALLY MAKES IT HAPPEN!

Results - Yodle's SEO work for Half Dental is responsible for 40% of our new patients. Yodle is the single most valuable asset in our marketing quiver.

If you are looking to improve your company's online presence you can choose no better partner than Yodle.com

Date of experience: March 18, 2014
Washington
1 review
1 helpful vote
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My company UCALL&IHAUL Moving Services has been advertising with Yodle for more than a year and have received a great deal of new customers. These have been advertising dollars well spent, thanks Yodle!

Date of experience: March 18, 2014
Georgia
1 review
1 helpful vote
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I've had my company on the site since the middle of Feb. Looking to grow my business with monthly accounting/payroll services. Right now we're getting a lot of income tax work which has been great. The next phase will be to see how well we do with the monthly work. Thumbs up, Yodle and keep the customers coming!

Date of experience: March 17, 2014
Alabama
1 review
1 helpful vote
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I've been using yodle's services for well over two years. They have been professional, courteous and extremely helpful. Joshua Robinson and the folks at yodle have been very attentive to my companys needs, always making sure my site is up and running attracting new customers for me. What can I say, my phone rings, I am busy... all thanks to the guys at yodle! I receive calls from other marketing firms on a regular basis. I tell them no thank you... I'm staying with yodle!

Date of experience: March 15, 2014
South Carolina
1 review
1 helpful vote
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Joshua is very attentive and really helps me use this tool to market my business. I definitely have seen a big increase in our SEO. I would highly recommend using Yodel and having Joshua as your rep.

Date of experience: March 13, 2014
Washington
1 review
1 helpful vote
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I am a dentist and our office has been using Yodle for 5 months now with excellent results. We have never had our advertising dollars produce so many prospective patients. By fine tuning our ads we have been able to get very high quality leads. I love that I can listen in and critique how my receptionists are handling our phones. Excellent service so far!

Date of experience: March 12, 2014
Arizona
1 review
2 helpful votes
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I own a real estate agency and have been with Yodle for about 2 months now. What I love the most is that the results are fast, I started getting calls and web visits almost immediately. I also like that its scalable – I can start out small and increase spend as I go, getting a really good return on my investment.

Date of experience: March 10, 2014
Alabama
1 review
4 helpful votes
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First month got one good lead in the 3rd month now nothing but sales calls and wrong numbers also the reps had a hard time giving me the right area code for the number that they put on the website she just had some random area code not a great experience

Date of experience: March 8, 2014
California
1 review
1 helpful vote
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I enrolled for a trial 3 month contract and was delighted with the results. We got 15 contacts with two turning into clients. This is in the first two weeks of the contract. So far so good. I need two more clients to break even and after that it is gravy! I will write another review at the end of our 3 month contract. Wish me luck!

Date of experience: March 7, 2014
Kentucky
1 review
1 helpful vote
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I’ve been getting a lot more calls since using Yodle. I like that I can track everything, see where the calls are coming from and follow up on any calls that I miss. What I like the best is that the team is always trying to encourage me and give me new ideas to try; they want me to be the best out there.

Date of experience: March 7, 2014
Florida
1 review
1 helpful vote
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Just started with Yodle and have been very happy so far. I got a few calls already and I know that I'm getting good exposure. I like how fast Yodle accommodated my specific needs, including customizing the website for me to better show what I do. I'm not very good with the computer and they've been super awesome and patient with walking me through the basics, they've helped me to market myself better.
J. Mann,
Tampa Florida

Date of experience: March 7, 2014
New York
1 review
1 helpful vote
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I started with Yodle about 2 months ago and I am very happy with the results so far. People are very nice and professional, they really care for my business success. They have been constantly in contact with me, about the website, the leads, bad calls, good calls. They were able to create a wonderful website. They offered me a variety of options to increase my business sales, and come up with an affordable package for my business. So far my business has been showing some positive results. I'm able to see and track results on my dashboard. Hopefully it will continue increasing my business.

Date of experience: March 6, 2014
Minnesota
1 review
4 helpful votes
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We signed up for Yodle 7 months ago. We have received nothing but sales calls from companies trying to set us up with the same service. When I told Yodle reps this they just pushed t hat off as 'it happens '. We received no leads and it was a major waste of our money. When calls did come in from Yodle they were always some errant number. I screen calls so if I don't recognize a number you get my vm. Consequently they never heard back from me. When I would call them all I received was a message. I have no time for games. If you are such a big company you can afford workers. Answer your phone!

I also was overcharged. I was told I had 6 months of service for $600 then $100 a month after that. I did not receive but 5 months of initial service prior to the additional monthly fee. Finally my bank sent me a new credit card because of the Target disaster with stolen data. So when they tried to run the card again it was declined. Now they have cut off our services. Thank goodness. Glad that is over. I own a small business and we will look for a replacement company to work with that is local and hands on moving forward. I want someone I can meet and interact with in person and who can know something about our comoany.

Date of experience: March 2, 2014
Radley M. Yodle Rep
over a year old

Cheryl,

My name is Radley Moss, Director of Corporate Communications at Yodle. Thanks for sharing your feedback. In the vast majority of cases Yodle generates multiple quality leads for customers that are with us for the amount of time you were. I'm sorry to hear that didn't happen for you.

I'm also surprised and disappointed to read your comments regarding our customer service. We have a service team that is available during business hours Monday to Friday so I am not quite sure why you had a difficult time getting hold of anyone. Beyond that, being told that 'it happens' is certainly not how we would expect our services team to support clients. Do you remember who you spoke to? I'll make sure this is addressed.

Finally, I'd like to find out what happened with the overcharging. I will investigate this as well if you email me with your full name and business name.

Hope to hear from you soon.

Best,

Radley
rmoss@yodle.com / 212-542-5449

Indiana
1 review
1 helpful vote
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My contact manager Kate is great. She is always very helpful and we appreciate everything she does for our company

Date of experience: February 28, 2014
New York
1 review
3 helpful votes
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Promised the world and severely under delivered. I would recommend that you stay away from this service as the cost is not worth it. I gave the service an ample amount of time to provide results and all I received were wrong number calls and hang ups. I am here to discuss my experience and it was a poor one and I wouldn't want others to experience what I have. There are other ways to market yourself and I recommend you visit other avenues.

Date of experience: February 27, 2014
Radley M. Yodle Rep
over a year old

Mike,

I'm Radley Moss, Yodle's Director of Corporate Communications. I'm very sorry to hear that we didn't meet your expectations. If you're open to it, would you mind contacting me so I can get further information on what happened? Yodle works with many small business customers across the country, a large number of whom are enjoying tremendous success with us, but we always want to learn more when things don't go according to plan to reduce the possibility of this happening again.

You can reach me at rmoss@yodle.com or 212-542-5449.

Thanks and hope to hear from you soon.

Radley