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YodleReviews 1,688

4.0

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Yodle Reviews Summary

The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
133
value
116
quality
111

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Massachusetts
1 review
1 helpful vote
Follow Steven H.
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Within 48hrs Yodle.com had a professional website up and running for our Pest Control Business and within the first week, we gained 3 new clients!

We thought about designing a new website and optimizing it on our own, but it would have taken months to complete and most definitely wouldn't have been as thorough as the one Yodle created!

Our quick success in our first week has us motivated and excited for our bright future and growth.

We recommend Yodle to any company they can help as it's the fasted, most effective way to gain new customers/clients NOW!

Date of experience: April 14, 2014
District of Columbia
1 review
1 helpful vote
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Started out slow but their staff kept working and improving my website and now good leads are steady and its now cost effective

Date of experience: April 11, 2014
Georgia
1 review
1 helpful vote
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Ive been with yodle for about 5 yrs. Within a few months ive been getting phone calls daily for my company from the work they have done for me. Happy customer here.

Date of experience: April 10, 2014
New Jersey
1 review
3 helpful votes
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Spent a couple hours reading through this site and it seems my exact situation has been explained here MULTIPLE times by so many dissatisfied people. Same thing; got a call from "Yodle Healthcare" regarding "new clients"... saw the presentation, said no thanks... representative "puts me on hold to speak with a manager" lowers the price... i say no thanks then the rep "gets his manager" again and comes back with another lower price

I say no for a final time, get insulted by the glorified telemarketer tough guy on the other end

I see ** repeatedly responding to the SAME ISSUES over and over again... poor guy, probably has pre-types responses that he cut and pastes to reply to all the angry customers

**[personal information redacted by admin]

Date of experience: April 9, 2014
Missouri
1 review
1 helpful vote
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I couldn't be happier about the increase of clients since signing on with Yodle. Each step of the way was supported by terrific staff. Response to any questions or concerns I have are answered immediately by real people. Lovely.

Date of experience: April 8, 2014
Pennsylvania
1 review
1 helpful vote
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Yodle personnel are highly knowledgeable in website development. They offer one of the most professional website development teams I have ever had the pleasure of working with. Fees can be on the high side, but the end result is a highly respected website with professional ad development for your site. I highly recommend considering their services.

Date of experience: April 7, 2014
Pennsylvania
1 review
1 helpful vote
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The staff at yodle provided me with all the answers i needed to start a new account with them. Within hours my site was up and running and leads started to come in within a week. I closed business from the advertising which justified paying for it. I was impressed with how knowledgeable and professional they were. Job well done! I would definitely recommend them if you're looking to establish more web presence.

Date of experience: April 3, 2014
Washington
2 reviews
10 helpful votes
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I stand behind my one star rating, just read any other review and that is what happened. If you question anything you get excuses, which to a certain extent I can agree with. However, the bottomline is the bottomline sort-to-speak and they did ABSOLUTELY NOTHING for it. Just a big hassle with a lot of excuses.

Actually, I would gladly give a detailed account, but I feel like I've just been ripped off for 1350 dollars for three months of nothing. I have read other one and two star reviews and can say that I experienced the exact same situation. NO RESULTS!

Date of experience: April 3, 2014
Massachusetts
1 review
1 helpful vote
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We have been using Yodle for about a year now and have noticed an increase in our amount of new patients coming from the WEB. Yodle has an adversite, ads placed in various locations, and a Google + site that they assist us with managing. Monthly they change and tweak the Ads and the adversite to show case different treatments we offer in our practice. I would say Yodle along with our main website page has greatly improved our web presence.

Date of experience: April 3, 2014
Pennsylvania
1 review
4 helpful votes
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I am a solo attorney who was running my own Google Adwords campaign up until a month ago. I ranked in the top 3 spots for both divorce and child custody on Adwords. From that campaign, I was averaging about 60 new leads per month with about 10 turning into paying clients. Then one week after I purchased a few new domain names, I noticed I was starting to get click bombed every morning. That's when Yodle started calling. The sales representative, Matthew Sanford, and his manager GUARANTEED me that Yodle would outperform my previous campaign. How could a professional advertising company not? The said. Fast forward one month later, I paid them $1000. They generated about twenty "leads" all of which were worthless and mostly not specific to my area of law or out of my geographic area. They blame the fact that I am moving my office (about 10 miles), which I told them when they were persuading me to sign up. During my month contract, I tried to give them suggestion, such as keywords that had performed great for me in the past and how to allocate my budget, but Yodle representatives (always some different) told me these could not be implemented. How does Yodle plan to honor the guarantee they made me? I don't know because they ignore my emails. The link to my Yodle Agreement is also mysteriously broken.

I have seen worse advertising companies out there. If you are completely clueless about the internet and have absolutely zero web presence, then this might be a good introductory company for you. But if you are capable of reading an Ehow to article, then stay away!

Date of experience: April 2, 2014
Radley M. Yodle Rep
over a year old

Amanda,

Thank you for sharing this feedback. I'm sorry to hear that you've had such a disappointing experience with Yodle. I'd be happy to discuss this with you if you have time to reach out to me. I'm surprised to hear you haven't received responses to your emails and also don't know why the link to your agreement is broken (this link is a standard item that we include on all customers' dashboards). I'd be happy to look into this for you as well as trying to address the other concerns that you raised.

Best,

Radley Moss
Director of Corporate Communications, Yodle
rmoss@yodle.com / 212-542-5449

Colorado
1 review
3 helpful votes
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Stay away
April 2, 2014

Stay away. Just a scam to get your card number. Had to call fraud protection to get them to stop billing me.

Date of experience: April 2, 2014
Radley M. Yodle Rep
over a year old

Dan - my name is Radley Moss, Director of Corporate Communications at Yodle. Do you mind contacting me at rmoss@yodle.com or 212-542-5449 to let me know what happened? I’d be more than happy to help you out if I can because it obviously sounds like something went awry when you signed up with us. You’re certainly entitled to your opinion about Yodle but I respectfully think it’s important to point out that we work with 40,000+ local business clients on their online marketing campaigns and are not just trying to get people’s credit card information. This snapshot of success stories gives just one example of the value that we’re committed to delivering to our clients: http://www.yodle.com/success-stories/video-testimonials/. Thanks and hope to hear from you soon.

Georgia
1 review
1 helpful vote
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Everything Yodle has done for me has been really good. I have no problem with the website and I can get on the phone with any of the support team and they’ll always be a lot of help. It doesn’t matter if it’s an hour conversation – Yodle will take time and nobody cuts me off. I’ve spent more money on advertising before and never gotten the results I am now. I think their monitoring system is awesome. I never miss a call because of it. Overall, the website has easily paid for itself.

Date of experience: April 1, 2014
New York
1 review
1 helpful vote
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Hilary Scott from Yodle is doing all she can to help my ads be successful. She cares about my small business and will try whatever it takes to make it happen.It is only two months but I see the benefits alreay.

Date of experience: April 1, 2014
California
1 review
1 helpful vote
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I have been using Yodle for only one month, but have gotten a really great response.
I never expected to get such great results in such a short time. I am really happy with Yodle.

Date of experience: March 28, 2014
Pennsylvania
1 review
2 helpful votes
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After a3 month trial I wasn't getting much from the service. I paid 195 monthly.so I then called and canceled. Then 2months later they took 195 out of my bank account. I called and was told it was canceled but I had an outstanding balance. Really don't know how 3 months equal up to 4 payments. I would never use them again. Now going to the bank to see if I can get my money back. Stay away from these crooks

Date of experience: March 27, 2014
Radley M. Yodle Rep
over a year old

Bill – my name is Radley Moss, Director of Corporate Communications at Yodle. Thanks for sharing your experience with Yodle. Do you want to contact me at rmoss@yodle.com or 212-542-5449? I’m assuming the billing issue was either an inadvertent error on our part or a miscommunication. If you reach out to me I’d be happy to try and help you out. Thanks and hope to hear from you soon.

Alabama
1 review
1 helpful vote
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Since signing up with Yodel we've received essential leads that pumped much needed resources into our Carpet & Furniture Cleaning Business. The Yodel Staff we've encountered was very informative and helpful unlike many other marketing agencies they listen to your needs and deliver.

Reggie B. Senior Tech
BFC Carpet Cleaning

Date of experience: March 26, 2014
Illinois
1 review
4 helpful votes
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The only new business they generated were wrong numbers. Their customer service is terrible. There answer to all problems is to spend more money.

Date of experience: March 26, 2014
Radley M. Yodle Rep
over a year old

Hi Mike,

I’m sorry to hear about the issues you had while you were a Yodle client. If you have a spare couple of minutes, do you mind reaching out to me at rmoss@yodle.com or 212-542-5449 to tell me more about your experience with Yodle? I’d like to get further details so that I can look into what happened and address the situation. For example, we pride ourselves in the customer service that we deliver so it’s particularly disappointing for me to read that you thought we came up short in that area.

Best,

Radley Moss
Director of Corporate Communications, Yodle

Texas
1 review
1 helpful vote
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Alright!
March 25, 2014

Alright! So this is kind of a crazy story. The very first lead with Yodle has generated over $190,000 in profit just in the last 4 months. I know that sounds crazy, but it did happen. We setup a google ad words campaign with a 20 mile radius for IT Outsourcing and the first generated lead was this new client. I was blown away. I think the thing to remember is that it can be a hit an miss with advertising, but that's with any company. The important thing is to continue fine tuning your ads and Yodle is always willing to work on that to make sure you get the response that you need. If you don't advertise and position yourself, don't expect to get business online. Such an important need for small businesses. Kudos Yodle for what you are doing and thank you for that first lead :).

Cheers!
www.teknagy.com

Date of experience: March 25, 2014
Illinois
1 review
1 helpful vote
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I’ve seen excellent results using Yodle. I really like that you hear a Yodle jingle before the person is actually on the phone to let you know that the advertising is working. It shows they looked up the website and gave us a call. A lot of things out there – you don’t know if they’re working. With this, you get immediate acknowledgement that it IS working. That’s the most awesome thing for me.

Date of experience: March 25, 2014
Texas
1 review
1 helpful vote
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My results with yodle have been 100% positive, i have had a lot of bad experiences with other companies before I signed with them, so I made sure I did some research and I liked what I saw, i am glad I did sign up with them they lived up to the hype, yodle has been great about following up with us, they have been extremely helpful, i have nothing but positive things to say about this company.

Date of experience: March 23, 2014