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Yodle Reviews Summary
The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.
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I've been working with Yodle since December of 2013. We closed a transaction in February 2014--which is quite fast in my line of work and not during the busy season. The reps have worked to maintain my success and leads are coming in via phone and email. There have been several other leads that have come in and I have closed a handful of clients from Yodle. So far it's worth it and profitable. In addition, I find local awareness of my brand has been increased and I am easier to find online. All good things so far and Yodle has continued to work to maintain and improve going forward. I recommend scheduling a monthly call with your rep to ensure you are getting the most out of the service and that you know the functions of the dashboard since Yodle is adding functions etc.
Yodle talks one way before you give them your bank info then demand in a nice way to gain access to your other online connections over and over until I told them I was "Out" and demanded they close my account. A month goes by and the last person I talked to did'nt understand what I said. They get another $200.
We have seen our small dental practice take off in the past few months while using Yodle. They are easy to reach when we need them and they make the process of marketing a breeze so we can focus on what we know best, TEETH!
The results I've seen are excellent. The first month was a little slow but after 3 to 4 months, it got a lot better. I've been with them for almost a year now. I feel like they care about my success and are there whenever I need them. They keep me busy all the time. My rep Steve Russell is there whenever I need him. Summary, Steve and Yodel rock!
My experience with Yodle has been exceptional. Great customer service. Always available to make changes. I highly recommend the service.
This company is using hard sell tactics to get agents to sign up. Here is their new trick, contact you through your Zillow or Trulia profile because they know you will answer the phone when you hear you have an incoming lead call right? Sales people won't take NO for an answer, very irritating.
Hi Dana,
This is Radley Moss, Director of Corporate Communications at Yodle. I’m very sorry to hear about this. We have a high standard of professionalism, so if you had a bad experience with a member of our sales team, I’d like to hear more about what happened so that we can address any issues. When you have a moment, could you please contact me at rmoss@yodle.com or 212-542-5992? I’d like to get some more information from you about who you spoke with and how they contacted you so that we can investigate the situation.
Thank you,
Radley
Emily B. At Yodle is the best of the best. She spends the time I need get answers to all my questions and works with me to get our website personalized to our satisfaction. She has a handle on the promotions that work and don't work within our field and gives solid marketing advice. Thank you, Emily!
Denise P.
Everyone at Yodle that I've encountered has went beyond their limits to help us. James is awesome and goes out of his way to explain things to you. Yodle didn't work out for my company but not because of what Yodle was doing my company just went a different direction. I recommend them to anyone.
Yodle is great for getting more traffic flow to your business. Of course, the more people that know about your business the better opportunity for sales!
Yodle is a great company, They go above and beyond to satisfy customers needs, they definitely do what they say they're going to do to help advertise your company. Their employees are great and know exactly what they are doing. Shouts out to Lynn the rep out Austin who did a wonderful Job walking me through the whole process... Shouts out to all Yodle Employees as well. If you need help marketing / advertising for you business, Yodle is your one stop shop...
Awesome support team that makes it easy to do business. Prompt response/knowledgeable staff/and ease of use dashboard I think I will be with them for a while. Thanx Yodle
Yodle did every thing they said they would do, I'm on the first page of google and bing. Also, if I have any questions or concerns they have addressed promptly. If you are looking for a company to help you succeed with online advertising Yodle is your answer.
Yodle is a very good company and I get a lot of work out of them. I rate them 5 stars *****
Just trust the feeling in your gut that says STAY AWAY, and do it. I've been with Yodle for 3 months (due to my agreement), and have gotten ONE lead, who did not show up to his appointment and wasted my time. I've dealt with numerous spam callers, time lost dealing with Yodle, frustrations over my Adversite being shown in search rankings rather than my actual website (which I spend a lot of time on!). I knew I should have stayed away, but was tempted by the alluring promises of the sales people. Don't lose your hard-earned money!
Megan,
This is Radley Moss, Director of Corporate Communications at Yodle. A large number of our 45,000+ local business customers enjoy significant success with Yodle and I’m truly sorry that things have not worked out for you. Do you mind contacting me at rmoss@yodle.com or 212-542-5449 if you have a spare couple of minutes? I’d like to get more details from you on your experience to try and figure out what happened.
I’m very sorry as well to hear that your lead didn’t show up for their appointment but unfortunately that isn’t something we can control. If you have time to reach out to me I’d also be happy to clarify why we typically recommend that our customers use a Yodle adversite (it’s primarily related to how we specifically optimize our adversites for conversion).
Hope to hear from you soon.
Best,
Radley
Stay away. Especially if you have an existing web site and good organic results. I signed up unaware that they take control of my domain name and tier adversite would compete with my own rankings. When the next day when I called and e-mailed for a refund- nothing no response. Plus they charged me for all 3 months up front rather than the 449 that I agreed to. When I finally got a hold of someone they refused to refund me because they had " done so much work for me already" all of which I asked them to not do immediately. Beware of Yodle their sails pitch is all about how they want a chance to prove them selves and partner with you... wrong they just want your credit card info and then essentially steal your money.
Robert – I’m very disappointed to read your comments. I believe my colleague Syvenna Siebert responded to you on another forum. I want to echo her sentiments that we are sorry that you didn’t have a positive experience with Yodle. As she mentioned, it sounds like there was some miscommunication about a number of different items and that you did not receive the level of service we expect from our team. We’d like to find out what happened. If you have time, please contact Syvenna or myself (rmoss@yodle.com or 212-542-5449) and we can discuss further.
Thank you,
Radley Moss, Director of Corporate Communications
Completely ripped me off. Misleading unprofessional. $2,398.00 was the amount they ended with, did not do as they promised, made constant errors, but sure knew how to take my money and continue to take it. Wanting to stop their on-going charges for work they did not produce was met with their shifting blame to their customer. The worst "business" experience I have not experienced. What they initially told me would occur with my business
Because of their help turned into a financial nightmare for which they accept no responsibility.
Complements to the folks at Yodle. Been with them for a few weeks and so far the service and ease of use are fantastic. They have delivered on all they promised thus far... an easy platform from which to connect with my client base, attract new business, market and manage my online presence and social media... Thanks Yodle.
Scam, please don't waste your money on this company, Just finish my 3 month try out and it got me 4 lead for $1500 and I make $450 in total sale, really bad on creating your web site, they call and call for you to sign and after they had collect the money it is hard to find them. I was never able to find my company ads in any internet site, for the price you are better going and advertise direct with google.
Hi Cal – I’m sorry to hear about your experience with Yodle. We pride ourselves in delivering strong results through our optimized algorithms, a great website that is setup for conversion, and quality service to all of our customers, and I’m very disappointed that this didn’t happen for you. If you have some time, would you mind contacting me at 212-542-5449 or rmoss@yodle.com? I’d like to look in to this so that we can address any issues moving forward.
Thank you,
Radley Moss, Director of Corporate Communications
When I decided to work with Yodle, I was very skeptical. Spent $3000 per month on adwords on Google. Went with the same budget for our mental health clinic through Google. What impressed me with Yodle is the representative Meredith Jones. We spoke regularly and she has been very attentive to our needs and questions. The first month is scary-- until the program they use kicks in. Have seen a 40% increase in viable referrals to our group. This is a great service for people who have some marketing savvy, but not enough to be successful on Google. The biggest advantage is their attentiveness. Many companies spend time with you once, then collect your money. I feel like its a real partnership. I don't see anything that would be construed as negative-- more of an issue as an enterpreneur giving control to others. But it is working and have nothing but good things to say about Yodle. Dr. J Henderson, NV
I was called yesterday regarding this 'program' in which they sell you a website (I already have one) a phone # (already have one) and ads on google, etc. I was initially interested because who isn't interested in growing their business?
WOW. I can't believe what a hard sell this guy Nick Mangum pitched me. Every time I had a question regarding initial investment, price, etc. he said 'well guarantee me a tornado won't come through your town and I'll take that bet!'. Then after I told him I would think about it over a week's time, he said that he couldn't offer me the same deal next week and wanted to know if I was interested right there and then. Of course I declined.
I would NEVER deal with a company who 'reps' hard-sell you like that. I would steer well clear of a business that acts like this. I would read the reviews on here thoroughly as I did and read the following excerpt to get a background on this company;
http://www.foxbusiness.com/technology/2014/07/08/digital-marketing-company-yodle-files-for-ipo/
Hi Eric – I’m sorry to hear that you didn’t get clear answers to your questions and didn’t have a good experience with one of our sales reps. If you have a moment to discuss further, you can reach me at rmoss@yodle.com or 212-542-5449 and I’ll look into the situation.
I also wanted to provide some additional context around our marketing program. We recommend to our clients that Yodle sets up a website for them because we have consistently found that our sites maximize conversion. However, we can direct traffic to a clients’ existing website if that’s what they prefer. We also set up tracking numbers so that our clients can monitor the ROI of their marketing program, but all calls are forwarded directly to their business phone number. Beyond this, Yodle also delivers solutions to small businesses for online reviews, offers, email marketing, mobile presence, etc., to help them find and keep customers.
If you have any additional questions, don’t hesitate to reach out.
Thank you, and best of luck,
Radley Moss, Director of Corporate Communications
Get personnel support... Kerry Satchell is incredibly responsive!
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Dewey – I’m sorry to hear about this. It sounds like there may have been a miscommunication. I’d like to clarify how our marketing program works and help find a solution. When you have a moment, could you contact me at rmoss@yodle.com or 212-542-5449?
Thank you,
Radley Moss, Director of Corporate Communications