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YodleReviews 1,688

4.0

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Yodle Reviews Summary

The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
133
value
116
quality
111

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Texas
1 review
6 helpful votes
Follow Jessica B.
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We have used Yodle since 2009 with nothing but great success! They are easy to work with and respond very quickly to my requests! I highly recommend them if you are looking for a new and updated website!

Date of experience: September 3, 2014
California
1 review
15 helpful votes
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Prepare to be over promised, over sold, over charged and under served. There are lots of bells and whistles but no noise. I was very disappointed and then when I cancelled they charged me for an extra month.

Date of experience: September 2, 2014
Radley M. — Yodle Rep
over a year old

Hi Rick – I’m very sorry to hear you weren’t pleased with your experience with Yodle. It sounds as though you feel like there was a miscommunication about our services and billing. Please feel free to contact me at rmoss@yodle.com or 212-542-5449 if you have a few spare minutes. We have very high standards across our company and I would like to look into what happened.

Thank you,
Radley Moss, Director of Corporate Communications

Alabama
1 review
2 helpful votes
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Yodle is simply AWESOME! We didn't really know about the products, tools and services they provide but our small company took a gamble and within just a few days, we have seen HUGE results not to mention the coaching, encouragement, and too many other perks to list in this review. I love it when they call to check-up on us, see how we are doing, and ask us how we can help reach our goals. Ryan N. And his team have been helpful beyond what I can explain. Yodle provides precise and easy to use tools for all businesses who want turn key action and plans for growth. If you are thinking of going with Yodle and follow their lead, it is simply a HOME RUN! We honestly can't wait to see what tomorrow will bring.

Date of experience: August 29, 2014
West Virginia
1 review
2 helpful votes
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Yodle is one of the best online promoters of your business I have seen awhile. From step one though the final product they guide you based around your business needs. Their customer service aspect is definitely world class and they are very motivated to help their customers. Bravo Yodle!.

Date of experience: August 27, 2014
California
1 review
3 helpful votes
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I have tried several advertising, sales promotion, web site awareness, etc. companies for years to get leads and referrals. So far, Yodle is the only method that really works. I have received leads and converted some of them to new customers. The people at Yodle are professional, knowledgeable and really take ownership of my situation.

Date of experience: August 27, 2014
Wisconsin
1 review
15 helpful votes
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After a high pressure sales pitch I relented and signed up. In this process I was required to turn over my google+ page to them. After 3 months I decided I wanted to control my online presence myself and we parted ways. I have repeatedly asked them to either delete my google+ page or turn managership over back to me. It has been about a month and they have done neither. DO NOT SIGN OVER YOUR BUSINESS GOOGLE PLUS PAGE TO THESE GUYS!

Date of experience: August 26, 2014
Radley M. — Yodle Rep
over a year old

Hi Dave – This is Radley Moss, Director of Corporate Communications at Yodle. I'm sorry to hear about your frustration. It is our practice to release this listing as part of the account cancellation process. I’d be happy to look into the status for you if you want to contact me at rmoss@yodle.com or 212-542-5449.

Also, if you had a bad experience with a member of our sales team, I’d like to hear more about that. We set high standards for all our employees, and I want to ensure they are being met.

Thank you,

Radley

Virginia
2 reviews
2 helpful votes
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YODLE IS SUCCESSFUL!
August 26, 2014

YODLE IS SUCCESSFUL!

We have been in business for 16 years. We have tried other Marketing Companies and had little success. Yodle has shattered all other competition. When it comes to Marketing, we have had record breaking months. For what they charge, we get a great return on our Investment. The Custmer Service is dynamic in all aspects.

Date of experience: August 26, 2014
Arizona
1 review
10 helpful votes
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The service people were great! Listening to phone calls and reviewing with staff was great. Unfortunately, the leads simply didn't materialize, and at that cost I'd expect better results.

Date of experience: August 26, 2014
Georgia
1 review
2 helpful votes
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We have been with Yodle / Google since July 2014. We have received several telephone calls - and we have closed three (3) contracts - one of the jobs will finish this week. One of the jobs will start this week. The third job should start next week. We are pleased with the quality of the calls we received - we are currently talking with three other possible contracts - one looks very promising. Homeowners who make the telephone call to us are looking for someone to do the work and tend to be serious about having work done. Now that we are closing one job - we look forward to additional telephone calls and the opportunity for additional projects.

Date of experience: August 24, 2014
New York
1 review
2 helpful votes
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YODLE assisted our company greatly during our formative years.
The staff and services provided were definitely influential to our growth and success.

Date of experience: August 22, 2014
Tennessee
1 review
14 helpful votes
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We are getting a lot of calls, but few are quality. Most just want some quick, free legal advice, and are not interested in hiring any lawyer. Still, we have had a few decent ones and have actually picked up a few clients. On balance, the jury is still out on this one. We are not sure if it is even paying for itself. If it is, it is not by much. We are hoping to land some good clients that can be great repeat business, but we will see.

Date of experience: August 21, 2014
Louisiana
1 review
5 helpful votes
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I have done marketing for my law firm via tv commercials, websites, and radio ads. Yodle is by far the best service that I have ever used. I will strictly use Yodle from now on. I have referred friends to use yodle as well. My law practice is booming and I have to thank Wes Curry for his great advice. Business could not be any better!
Sanjay Biswas, Esq.
New Orleans, LA

Date of experience: August 20, 2014
California
1 review
2 helpful votes
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To be honest, at first we were a little nervous about signing up with Yodle afraid of the risk we were taking to commit to an expensive 90 day trial period with access to our already existing online listings being granted to Yodle. It turns out that even with having a little technical difficulty with on of the online listings within that first 3 months, we still had calls pouring in! We couldn't keep up, it was crazy! Yodle has definitely proven to be worth every penny, not just in the successful results we have had with the customer leads alone, but also with the professionalism and wonderful customer care we have always received. They worked diligently and quickly to resolve the technical issues we were having. We are now opening another location for our business in the neighboring city and will definitely be calling Yodle to set up another advertising campaign, without hesitation. Yodle blows any other paid advertising we have tried out of the water!

Date of experience: August 15, 2014
New Jersey
1 review
3 helpful votes
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Love yodel, love my rep Jimmy. My business is increasing by leaps and bounds
Thank you!
Aachen Tree Service

Date of experience: August 15, 2014
Michigan
1 review
2 helpful votes
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Yodle Created a Website for me that is Extremely Professional, which they use to Market my Company for me using Google Adwords and other Streams of Marketing. Saves me time and money, and they do a way better job than I could ever do. Highly Recommend them for marketing a Biz.

Date of experience: August 13, 2014
Washington
1 review
2 helpful votes
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We just started using Yodle a couple months ago and our law firm has seen a significant increase in calls and clients.

Our representative Jimmy has been fantastic and very helpful! I would definitely recommend Yodle to others!

Date of experience: August 13, 2014
GB
1 review
2 helpful votes
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We work with Yodle and I find them very helpful in generating business and also very helpful when it comes to customer service. I really enjoy the fact that we chose to use them!

Date of experience: August 13, 2014
Michigan
1 review
2 helpful votes
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We have had really great service with Yodle. The reps have changed a couple of times on us, but each one has made us feel like we are their number one client!

Date of experience: August 13, 2014
New York
1 review
2 helpful votes
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Fantastic service any questions answered right there and then! I recommend Yodle to anyone who needs to pick up business in the area. Customer service is always friendly and helpful anytime I call.

Date of experience: August 13, 2014
North Carolina
1 review
3 helpful votes
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I have nothing but wonderful things to say about my site. It has been phenomenal in my area. I like the easiness of it and how user friendly it has become to do things like upload my own pictures.

Date of experience: August 12, 2014