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Yodle Reviews Summary
The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.
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Peyden was exceptionally pleasant, knowledgeable and patient with me. Talked me through the problem all the way through resolution. I would like his direct line.
Working with Yodle has been very easy. They have increased our online visibility and developed a very nice site for us.
Since working with Yodle I have experience many more calls than I ever have with anything I have done on my own.
I am very pleased with Yodle's service. The Yodle's representative was able to fulfill my request in a timely manner.
This company has a robust set of tools to help a company get internet advertising going. My rep Ryan was very helpful in showing me the features that I would use and the way to use them. He also was able to accommodate my schedule when in the middle of our training session I had a client interrupt. I do not know what results I will get yet, but the setup and tools look good.
Candace Carbone was wonderful to work with. I am not good on the computer, and her patience was amazing. I cannot believe her unbelievable kindness as she continued to work with me while I would imagine anybody else would have their eyes rolling back and their tongues hanging out. She was great
Great company to do business with very attentive and response!
Rep answered all my questions quickly. I felt he heard what I was asking and was responsive. Happy with Yodle's customer service!
We are very happy with Yodle helping us to get more business. They are very friendly and easy to work with. I would reccomend them to any one looking to add to there business.
Called with a couple concerns, talked to Jaime, & walked away from the phone call feeling much better. He was more than satisfactory in addressing my concerns. He was very nice, very personal, felt like I was talkin to one of my buddies.
We have definitely seen an increase in our business and they are always happy to help!
It has taken some time to find my way around the site. That being said the customer care people have been very helpful when I needed some direction.
Yodle has excellent customer service staffed with individuals more than happy to assist you with any problems. I love speaking with them and wish more companies would follow their business model as far as keeping the consumer happy is concerned. I spoke with an individual today named Payden, he was incredibly helpful and polite as well, and I look forward to dealing with him in the future.
For me, it is the relationship with your customer service representatives that makes your company outstanding. Every person I have talked to was helpful and concerned and followed through. My last call with Scott was another example of a very pleasant and positive exchange as we problem solved together my next step in advertising. Thank you very much!
I spoke with Tina on Thursday, November 13th during the late afternoon/early evening. She went ABOVE & BEYOND in assisting me with getting my new website some much needed changes, and to help me understand some aspects of Yodle that I hadn't fully grasped yet. She did a fantastic job and hopefully her effort will exemplify the remainder of my experience with Yodle going forward. If all other Yodle customer care specialists are similarly excellent to Tina, then I can say for certain that their Customer Service Dept. is first-rate and the best I have ever dealt with. Thanks again Tina!
As a 4 month customer of theirs, and an upstart business I was ensured first page listing on the search engines and received none. I was also informed that they would work to ensure I would get more new clients with their services, which I received NONE! And when I finally was informed on my services they said I was on the first page "just not for what I wanted" as she said I've spent $750 with them and have gotten no return on investment.
Very wonderful, such great customer service.
Thanks Yodle
As a small business owner, advertising can be a daunting task.
All of us have a very limited budget, so everything we do has to make an impact. Yodle has been a great decision. They have come through with all the claims they made at the beginning. I am very happy with the results and ease to which my customers can contact me. They have definitely improved my business.
Have been seeing results that have led to paying customers. Customer service has been a breeze in getting any assistance I have required. Would recommend them to anyone who needs web results.
I joined Yodle less than a month ago, and have received more organic leads than I had in the previous four months doing it myself.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Troy – I’m really sorry to hear about this. We aim to deliver strong results for all our customers, and I’m disappointed to read about what happened during your time as a Yodle customer. We’re always open to hearing feedback that can help us improve. If you’d be willing to have a conversation about your experience, you can reach me at syvenna.siebert@yodle.com or 646-770-8974.
Thanks,
Syvenna Siebert, Public Relations Manager