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Yodle Reviews Summary
The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.
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We have had a good experience working with the Yodle crew.The dashboard is a great tool to keep track of what is happening on a daily basis.
YODLE IS THE WORST ONLINE MARKETING COMPANY COMPANY ANYONE CAN IMAGINE. THEIR OPERATION CONSISTS OF GETTING YOUR BUSINESS TO SIGN UP FOR AN OVERPRICED THREE MONTH TRIAL PERIOD WHERE THEY GIVE YOU A THIRD RATE GENERIC WEBSITE AND TELL YOU TO WAIT WHILE THEY GET YOUR ORGANIC RESULTS BETTER IN THE SEARCH ENGINES. AFTER THREE MONTHS THEY DO NONE OF THAT AND THEN TRY AND CHARGE FOR MONTHS AFTER YOU HAVE CANCELLED SERVICE WITH THEM. DO NOT FALL FOR THIS TYPE OF CROOKED MARKETING.
The Customer Service Rep. Britney was a delight to receive instructions from when getting to understand the "set-up" for the Dashboard. My only regret is possibly not being able to likely reach her in the future when I call in for help. Thanks! Britney!
Customer service was extremely helpful. She answered all of my questions thoroughly and with patience. She has a very pleasant personality making navigating the dashboard an easy and pleasant experience.
Very impressed with the fast response time. Agent was also quick at making changes per my request.
Yodle screwed up my client's local SEO. I advised him against hiring a second SEO unless our efforts would be complementary. The rep told him it would not be an issue. He is now screwed on local and in 11 more months of contract. My efforts have been effectively coopted because I had JUST begun his SEO and within a week they established citations on the highest PR sites with the wrong phone number.
My only option for this client is to create a DBA with a different business name for yodel and then brand his main business (my project) differently with different address and contact information.
If you're not hiring a REAL seo company, go ahead and use Yodel (unless you already have rankings, because they will DESTROY your existing rankings with duplicate info).
If you have no website, no rankings, no knowledge and don't care to ever own the assets you pay to produce, use Yodel.
Trevor was very helpful, knowledgable and patient in explaining what is a new concept for me. I feel confident in further exploring my new Yodle account.
Great customer service and understanding of a business owner's needs!
Yodle's customer service is excellent. They take their time in explaining how their site works and I look forward to receiving alot of business through them.
I am impressed with the knowledge and thoroughness of every Yodle employee that I've worked with. Felicia Morales was very helpful today in reviewing my site to date.
Good people to work with... but more importantly, they are very capable in directing leads to your business. Which is all I need from them.
My experience was excellent! The first day my adversite went live, I retained a client who paid in full up front. I am continuing to get new clients each day. Yodle has paid for itself and then some and I only started 22 days ago.
I was satisfied with the information given to me and Jaime was very pleasant and helpful.
Your customer service rep was very cooperative and fixed the problem promptly. He was very friendly and listened to my concern.
I was apprehensive about utilizing Yodle, since I am a very small firm, with limited income. After only 3 months, my referrals have doubled, making their service most cost effective. Yodle's professionalism, expertise, and outstanding services are head and shoulders above their competitors. I would highly recommend them to any business, both small and large.
Wish I had known about Yodle 10 years ago. Thanks!
So far it has been great. We signed with Yodle the end of November and have received a number of call but what I like is the ease in navigating the web site, the ability to upload photos and information. A one stop shop. Were looking forward to a very prosperous 2015 in a partnership with Yodle.
Bonnie was extremely helpful in explaining
The dashboard data and exactly how all this
Works to bring us more business.
Thank you Bonnie.
When I contacted Yodle I was prepared to cancel my account for a number of reasons. I talked with Lauren Smith who listened and heard the frustration I was experiencing. Lauren immediately responded to the issues and together we resolved the problems to my satisfaction. She was patient, knowledgeable and professional and as a result of her responsiveness I have decided to remain a loyal Yodle advocate/consumer. Lauren exemplifies what 'customer service' is all about.
I am an attorney in immigrstion matters and General Practice in Flushing, NY. I contracted Yodle to help mame my new law offices marketable to new clients. I paid $230 every month for two months and had to discontinue for the third month. During those two months, I dI'd not receive one single call or email from any prospective clients. I downloaded email contact for about 67 emails and telephone numbers as well as reasonable reviews. Yodle did not provide me with a single client lead. I was left with big disappointment and worse than what my hope and asperasions were at the beginning. I am now doing direct ads with Google and Yahoo! Because that was what I needed in the first place, not the so-called generic website or what YODLE call adversite to used to mislead people into signing up with it for ads. I am now mulling on the next legal options to deal with this deception or what amounted fraud.
Yodle has helped my marketing efforts ten fold. The ability to contact my customers easily saves so much time.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jimmy – I’m Syvenna Siebert, the PR Manager at Yodle. Thank you for sharing your feedback. I read your review and am sorry to see that you were disappointed by your experience while you were a Yodle customer. I’d like to find out more about what happened and see if there is a way we can resolve this amicably. Could you please contact our Client Services Manager, Matt Hausman at (512) 730-4047 or mhausman@yodle.com when you have a moment?
Thank you,
Syvenna Siebert