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YodleReviews 1,688

4.0

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Yodle Reviews Summary

The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
133
value
116
quality
111

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Illinois
1 review
13 helpful votes
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Waste of money
December 22, 2014

Waste of money. They Sell you on service, then ask you to do all the work in their customer portal. Not one iota of valid marketing or value. DONT DO IT! There is a reason they are on the forbes list. For making money and locking people into contracts, not for service and real results.

Date of experience: December 21, 2014
Texas
1 review
1 helpful vote
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Our company, Green Building Energy Services, has been collaborating with Yodle since 2013. The process to set up the account with Yodle was very straightforward. The campaigns (pay per click and organic) have yielded high qualified leads, which are ready to move forward with appointments for new and existing construction.

Additionally, the administrative web site is clean, simple, and easy to navigate and keep track of leads from the initial contact through converting the leads to new and repeat customers.

Green Building Energy Services will expand to additional locations working with Yodle in the future.

Date of experience: December 21, 2014
Oklahoma
1 review
5 helpful votes
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The phone is definely started ringing
December 19, 2014

The phone is definely started ringing.

Still some tweaking to do but so far so good.

UPDATE! AFTER MY SECOND AND LAST MONTH!
Yodle goes for the low hanging fruit. The phone rang, but the calls were from the easiest to target and hardest to make any money from. Out of the 50+ calls in the first two months maybe 10 were from my primary business area. I am not talking about conversions. Conversions are my job. These were non revenue calls and complaints. If you want to sit in your office all day and talk to people on the phone all day, give it a shot. If you need to make a living that justifies spending $1000 a month you would be better served with bidding $40 a click on AdWords yourself.

Date of experience: December 19, 2014
Illinois
1 review
2 helpful votes
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Great customer experience
December 19, 2014

Great customer experience. We got a lot of help with creation of our website.

Date of experience: December 19, 2014
California
1 review
1 helpful vote
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Easy to follow and pleasant experience to set up a web site

Date of experience: December 19, 2014
California
1 review
2 helpful votes
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Great method of advertising on-line. They create a separate "Adversite" for each business. The calls that are made are recorded so they can be monitored by the owner/manager of the company. In short, it works extremely well. Much more effective than the previous advertising company we used for over 30 years.

Date of experience: December 19, 2014
California
3 reviews
3 helpful votes
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I had signed up for this service, after a sales call. A day later I decided not to proceed, before I signed the agreement, but they HAD charged me. I was contacted by a very polite manager (Linzi), she spoke to me about my concerns, then agreed to refund the original charges and cancel. I was impressed how professional she was about this. Yodle is a top SEO compnay and I think they will be great fit for some business.

Date of experience: December 19, 2014
Texas
1 review
2 helpful votes
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The experience with yodle rep
December 19, 2014

The experience with yodle rep. William alexander and felicia was great and were great help.

Date of experience: December 19, 2014
Nevada
1 review
2 helpful votes
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Our experience was great, Kati was very helpful helping us to set up our account. We are really excited to see the results this services will bring to our company.

Thank you!

Date of experience: December 19, 2014
Florida
1 review
7 helpful votes
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I'm attorney who signed up for Yodle last week. I was very skeptical, but took a chance. I was on the phone with the Yodle representative putting the finishing touches on my Adversite. The representative finished what he had to do for my adversite and then he told me that it went "live". A minute later my secretary came into my office and said there was a new client on the phone and that I must pickup. Mind you, I was still on the phone with the Yodle rep. Long story short, it was a new client that called from the Adversite and I signed up the new case the next day. I could not believe it!

Date of experience: December 19, 2014
South Carolina
1 review
4 helpful votes
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Brittany was so GREAT
December 19, 2014

Brittany was so GREAT. She has helped me set up my online presence. I have tried by myself, but YODLE is the way to go.

Date of experience: December 19, 2014
Louisiana
1 review
2 helpful votes
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The onboarding process was easy and smooth. Brittney was patient and professional, and very informative. We are already seeing the benefits.

Date of experience: December 19, 2014
New York
1 review
2 helpful votes
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We have been getting a steady amount of leads since switching to Yodle. Also the customer support is always immediate.

Date of experience: December 18, 2014
Rhode Island
1 review
2 helpful votes
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I can't thank these people enough
December 18, 2014

I can't thank these people enough. In the three weeks I have been a client they have done more for my business than I could have done in a year. I can't stop thanking them. They are in contact checking up to make sure i don't have any questions and their level of professionalism is unmatched. If you want a company that truly cares about your business then YODLE all the way to the bank.

Date of experience: December 18, 2014
Colorado
1 review
1 helpful vote
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Good people to work with
December 18, 2014

Good people to work with. Always willing to help maximize my web site.

Date of experience: December 18, 2014
Arizona
1 review
8 helpful votes
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They will charge you a year later for no reason! Yodle is decent at marking themselves, but horrible at marketing other companies!

Date of experience: December 18, 2014
Texas
1 review
1 helpful vote
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I highly recommend Yodle for website advertising. I am a Notary and was just getting started with my business. At the time, I was only getting maybe 2-3 Loan Closings a month. Now, after about a month and a half of using Yodle, I am getting almost 2-3 Closings a WEEK and Simple Quick Notarizing jobs have started coming in Daily that pay instantly which is a major help in surviving the month. Megan in the Billing department is absolutely awesome! She is very understanding of the struggles starting a new business and has been a life-saver to working with me to pay my bill with Yodle. Thank You! Yodle! And, Megan, YOU ARE THEBOMB.COM! :)

Date of experience: December 18, 2014
Georgia
1 review
1 helpful vote
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I started with Yodle about six weeks ago and the customer service and attention to detail regarding the marketing effort is amazing. Using their focused "search term" strategy, my law practice has picked up several good client prospects in just a few weeks. Bill D.

Date of experience: December 18, 2014
Colorado
1 review
1 helpful vote
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Courtney was awesome to work with!
December 18, 2014

Courtney was awesome to work with! She absolutely understood our needs and helped up work on some of the issues we had with our site. Thanks Courtney@

Date of experience: December 17, 2014
Virginia
1 review
0 helpful votes
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My experience with Yodle has so far been excellent. I've not only learned a lot about internet marketing, but they've made it easy!

Date of experience: December 17, 2014