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YodleReviews 1,688

4.0

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Yodle Reviews Summary

The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
133
value
116
quality
111

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Indiana
1 review
3 helpful votes
Follow Guillermo C.
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Yoddle, where do I begin?
January 20, 2015

Yoddle, where do I begin? I was a little apprehensive at first about their services. As a small business person I feel like I spend half the day answering calls from people trying to sell me stuff. When I took Yodles call they were not pushy and just showed me their services and left it at that. Since signing with Yodle I have seen a significant call increase. We use several forms of marketing and Yodle is one of our top producers of call volume. I would highly recommend Yodle for any type of Service Company.

Date of experience: January 20, 2015
California
1 review
3 helpful votes
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I came in with Yodle in September of 2014, I had been with Web.com for 3 years, they were handling my Full SEO, I had a PPC, Facebook Boost, Website, Mobile Site, Email Campaign, I was spending a little over 800.00 with them, they made so many mistakes, it turned out to be a waste of time and money. I started with Yodle and in three months, they completely blew Web.com out of the water, they don't make mistakes and Customer Care will stay in close communication, I would recommend Yodle over all the SEO companies from my experience dealing with seo companies, they do what they advertise, thanks Yodle, you saved my business. Curtis Latson Services Appliance Repair

Date of experience: January 20, 2015
Texas
1 review
3 helpful votes
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I have been a customer for less than two weeks and have made a sale that almost cover my 1st month cost with Yodle.

Date of experience: January 20, 2015
Nebraska
1 review
1 helpful vote
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The website is easy to navigate for me. Customer Service is very helpful in explaining the website and the options available.

Date of experience: January 19, 2015
Washington
1 review
2 helpful votes
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I only recently hired Yodle to promote my business, so I can't comment yet on results, but I would like to comment on their customer service, which has been outstanding! While I very much like Yodle's content, I am very particular about personalizing what is being published on my adversite. A few days ago, I emailed customer service requesting some deletions and additions, and completely rewrote the "about me" page. Within just an hour or so, I received an email stating that all the changes had been made. When I looked at my adversite, I was delighted to see that each and every request had been done perfectly! I discovered that, while Yodle's content is very good and appropriate for my business, they are very willing to work with me to personalize my site, and do so very quickly. So far, I am very pleased with this service.

Date of experience: January 18, 2015
Pennsylvania
1 review
1 helpful vote
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My experience with yodle has been wonderful. Bipco has been up and running for just a short period of time and the amount of leads have been great. Im very pleased with the site and the customer service is Awesome!

Date of experience: January 16, 2015
Arizona
1 review
4 helpful votes
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It's not often you can get an immediate return on your investment... well happily, this was the case during the first month, after Yodle launched our new website/adversite It was great to work with such a professional team of experts that understood our vision and made it come to life. I am quite sincere when I say that EVERY person at Yodle, have been amazing to work with... they far exceed my expectations. With great confidence, I would highly recommend them to anyone wanting to get the most out of their website and linking in all social media. THANK YOU Denise and Jason and your incredible staff... Lee, Linda, Saudia, Laura... :)

Date of experience: January 15, 2015
New York
1 review
1 helpful vote
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I have been a customer of Yodle for over two years. I find all of the customer support to be extremely helpful. The members of this company go out of the way to make sure that my business is visible to the online community. I find their service to be a valuable part of my success.

Date of experience: January 15, 2015
North Carolina
1 review
1 helpful vote
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So far everyone I talked to at Yodle has been positive, helpful and good teachers. I am especially grateful because I am so far behind on computers. I like you walk me through everything. And you are patient.

Finally, what I like about this is that you make me think about things I never considered before. Thanks.

Date of experience: January 15, 2015
California
1 review
2 helpful votes
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Excellent customer service and customer instruction

Date of experience: January 14, 2015
New York
1 review
1 helpful vote
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My Account representative, Dede was very helpful and courteous she also even had a personality unlike so many people who are ironically in customer service jobs. Yodle's product has given my business a much needed presence on the web. It offers many useful tools and is very easy to manage and more importantly, easy for my customers to navigate.

Date of experience: January 14, 2015
Virginia
1 review
1 helpful vote
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Very good service!
January 15, 2015

Very good service! I feel like you I am with an advertising company that is truly concerned with my success.
That is refreshing change.

Date of experience: January 14, 2015
Illinois
1 review
2 helpful votes
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My business has at the very least doubled in the three months I have been with Yodle. Many companies have made many claims that I have advertised with, unfortunately none them performed close to their claims. Yodle has exceeded their projections many times over. I would reccomend them to everybody looking to increase the bottom line.

Date of experience: January 13, 2015
Texas
1 review
6 helpful votes
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After reading dozens of these reviews, now I understand why I've been receiving so many unsolicited and illegal marketing phone calls on my celphone number (which has been on my state and the national do-not-call lists since the day I got it in 1997) from Yodle. And I was really surprised at first to see that the ratings chart was a "bathtub curve" (the opposite of a bell curve), but after reading reviews I saw why -- Yodle appears to have stacked the five-star reviews with shill reviews. Add to that -- "Syvenna" and Radley Moss ask the more vociferous complainants to call them to discuss problems -- but not on a toll-free number. Instead, it's on the disgruntled customer's nickel.

The reason I'm writing this? I got email SPAM through careerbuilder.com from Yodle. They want me to sell ads for them. Well, after being illegally phone-SPAMmed by them for the last two years, and now seeing what their actual customers have to say... thanks but NO THANKS, both to their proffered services and to their solicitation of employment. And I'll continue my web-based commerce without their meddling, since my inventory turnover is always near 100% in the first 15 days after inventory acquisition.

Date of experience: January 13, 2015
Radley M. — Yodle Rep
over a year old

Hi Jim – I recently read your review and want to follow up on a few things that you touched upon. First of all, if you contact me at syvenna.siebert@yodle.com with your phone number, I will make sure that our sales team doesn’t reach out to you again.

I’d also like to let you know we do not have any partnership or affiliation with CareerBuilder and are not soliciting you to sell ads on our behalf. If you want to forward me an example of these emails I will look into it further but these messages are definitely not coming from Yodle. Finally I want to assure you that every positive review about Yodle is genuine. Like many companies these days we ask our customers if they’d be willing to post a positive online review about their experience with us and we’re happy to say that many of them are willing to do just that. You’re also welcome to visit the testimonials page on our website to see other customer successes: www.yodle.com/success-stories.

Thank you,
Syvenna Siebert
PR Manager, Yodle

Pennsylvania
1 review
8 helpful votes
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I can't rate their actual service, but when I get a call from a sales person trying to shove their service down my throat for an hour and doesn't take "no" for an answer, I quickly loose interest in their product/service. Unfortunately this strategy must be working for them as they do have many clients. In my case the harder they push the further away they get from the sale.

Date of experience: January 12, 2015
Radley M. — Yodle Rep
over a year old

Hi Gene - I'm sorry to hear that this was your experience. If you feel that you were treated unprofessionally, we'd like to look into it. Please contact me at syvenna.siebert@yodle.com or 646-770-8974 if this was the case.

Best of luck,
Syvenna Siebert

Oregon
3 reviews
17 helpful votes
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This company is great in front end promises and it sounds like a great deal. After I signed up and was told to expect many calls to start right away, the real good stuff would maybe take up to 90 days to begin. After 6 months I had received three legitimate calls, and a lot of calls from people using the internet to look up my phone number. This is where my main complaint comes in.
After I finally was able to convince the managers that called me, that the site was not working. They agreed to stop the contract, and they have not been charging me any money. However, I am trying to do some SEO with a local company, and he is having trouble since not only is my adversite still online, they still have a phone number listed that has been disconnected! So not only am I unable to do my own SEO effectively, but any person that looks up my company name online to get my phone number will hear a recording that this number has been disconnected and they should look at yellow.com to find a business! That is poor business and I think they could be liable for damages.

Date of experience: January 10, 2015
Radley M. — Yodle Rep
over a year old

Jerry - this is Syvenna Siebert, Yodle's PR Manager. First of all, I'm sorry that you weren't satisfied while you were a Yodle customer. We try to provide all of our clients with a positive experience, and I'm sorry this wasn't the case. In terms of your website and phone number, we can fix this and I want to make sure we make this right for you. If you can contact me with your business info and phone number, I will have one of our client service managers reach out to you.

Thanks,
Syvenna Siebert
646-770-8974
syvenna.siebert@yodle.com

Illinois
1 review
1 helpful vote
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Yodle likely has the best customer service of any marketing/advertising program I have ever contacted. My call is always answered immediately -- by a real person who can answer complicated questions. Jorge Suarez is one of the best Customer Care reps out there. I wish all customer service departments could do what Yodle is already doing.

Date of experience: January 9, 2015
Oregon
1 review
1 helpful vote
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I've been a client for just 6months and my business grow fast that I'm not expecting right away. I was satisfied and also the fee is cheap.

Date of experience: January 9, 2015
New York
1 review
1 helpful vote
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Much better than any other time speaking with many differnt people wasable to understand him would like to speake with him again in the future

Date of experience: January 9, 2015
California
1 review
1 helpful vote
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I've never had less than an excellent experience when calling into Yodle for assistance. All representatives are very knowledgeable, patience and sincerely want to provide superior assistance. Today specifically I worked with Jeff and I can't think him along with the entire staff there enough for demonstrating what great service really means. Thank you!

Date of experience: January 8, 2015