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XIDAX

Overview

XIDAX has a rating of 4.5 stars from 159 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with XIDAX most frequently mention customer service, tech support and top notch. XIDAX ranks 4th among Computer sites.

service
85
value
80
shipping
75
returns
49
quality
77
+32
How would you rate XIDAX?
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North Carolina
1 review
0 helpful votes
Follow Jacob J.
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The customer service is top notch here. I spent a good 45 minutes on the phone with the specialist that was assisting me with my build and the final product was exactly what I needed and they managed to cut a little bit off the overall price in the process.
They were very helpful and extremely personable.
Quality products and quality people. I'd recommend them just based on how easy they are to work with. The bonus is that you get a killer product as well!

Date of experience: June 1, 2023
New York
1 review
0 helpful votes
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Best damn PC
June 8, 2024

Opened it up, plug and play was absolutely easy. Literally plug it in down load the game and boom 300fps in warzone. Dual pc setup as well. Easiest setup ever. 👌

Date of experience: May 29, 2024
South Carolina
1 review
2 helpful votes
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Xidax has the best system builders in the industry I've come across. VERY knowledgeable when it comes to specs, compatibility, and pushing the performance of a desktop. The sales team is always on top of things from start to finish. Support is second to none when it comes to knowledge, troubleshooting, and timeliness of resolving any issues that come up. I strongly recommend Xidax for all of your computer needs.

Date of experience: April 21, 2023
Customer Relations X. XIDAX Rep
over a year old

We appreciate you sending us your feedback!

New York
1 review
0 helpful votes
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After shopping around other various options online I decided to go with a pre-built PC from Xidax. The high level of components and build quality at the right price is what helped make my decision. The only draw back for me is paying for shipping, but that extra cost was worth it to me for the build quality and piece of mind that comes with buying a PC from Xidax. I went with a pre-built PC in stock which shipped close to next day and I am very happy with my purchase. I would do business with Xidax again.

Date of experience: January 30, 2024
Illinois
1 review
0 helpful votes
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New X-6
October 10, 2023

Have been in the process of ordering my new system for about 2 months. During that time, Cody has answered all of my questions, and has been extremely helpful and honest. He never oversold, or over-hyped anything. At this time, I cannot comment on anything further, as I am waiting for my rig to arrive.

Date of experience: July 3, 2023
Washington
1 review
0 helpful votes
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Not only is Xidax's customer service amazing, but you can genuinely tell that this is a company that cares about their customers. I worked with Chris for nearly half an hour to make sure I got all the stuff I needed, and he was wonderful. 10/10, would recommend.

Date of experience: August 3, 2023
California
1 review
2 helpful votes
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Xidax went above and beyond with my PC! Found them through a video of my favorite creator demo ranch. They were helpful on the phone to build me a system that will run war zone at high frames. Would highly recommend them for your next PC!

Date of experience: April 17, 2023
Customer Relations X. XIDAX Rep
over a year old

We're so happy to hear from you!

Tennessee
1 review
2 helpful votes
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I ordered two PCs within two days of each other and the customer service has been nothing short of outstanding! Chris helped me get my orders in and has been keeping me updated through the process of them being built and QC tested. I ordered one on Thursday afternoon and it is preparing to ship today which is the following Monday! I have been kept up to date and sent pictures of my build through the process and I could not ask for better service from both an informational and a friendly standpoint. This is how it is done! You have made a lifelong customer out of me with your reps and your products! You cannot find a custom PC on this level at a price that is this competitive and fair from other system integrators. Thank you Xidax and Chris!

Date of experience: April 24, 2023
Customer Relations X. XIDAX Rep
over a year old

I’m so glad to hear you were taken good care of! Thank you for your review!

California
1 review
4 helpful votes
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Xidax allows you to custom build the ultimate gaming PC/laptop for all of your high-powered gaming needs. They are sleek looking machines and best of breed technology. They back up thier systems with a 2 year warranty.

Date of experience: July 8, 2014
California
1 review
4 helpful votes
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Xidax has always given excellent customer service. I've never been disappointed or dissatisfied with anything they've ever done. They've always surpassed my expectations and keep raising the bar. 11/11!

Date of experience: May 15, 2020
Georgia
1 review
3 helpful votes
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Awesome product and service.
August 19, 2022

I purchased my computer, and got it in a timely manner. The customer service that was provided by Chris was some of the best I've ever experienced. I would HIGHLY recommend them if you are looking for a pre built at a fair price. Even more highly recommend you work with Chris directly.

Date of experience: August 18, 2022
Customer Relations X. XIDAX Rep
over a year old

We appreciate you sending us your feedback!

Colorado
1 review
2 helpful votes
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Great value.
April 18, 2023

I was looking for a pc for my husbands birthday and came across this website. To my surprise they have an amazing system at a good price! The person I was talking with went into their warranty as well and that is killer too! He's stoked! 10/10 recommend

Date of experience: April 17, 2023
Customer Relations X. XIDAX Rep
over a year old

I’m so glad to hear you were taken good care of! Thank you for your review!

Minnesota
1 review
1 helpful vote
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Great as Always!
September 27, 2023

Computer buying is a lot of work these days since there are so many companies out there nowadays. I knew coming to Xidax would be great, as I had a stellar experience with them back in 2019. A few years later, it is time for an upgrade. Cody was there from day one, answered all of my questions, and was always helpful, even when I was being annoying with my questions. Great listener. I am not on my second Xidax rig, and this one is 1 of 1! Cannot beat that. Super pumped for it to get here. Thanks again, Cody for making it a seamless and easy experience.

Date of experience: September 26, 2023
Colorado
1 review
0 helpful votes
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Tanner is top notch!
February 22, 2024

Experience was exceptional from the time I started doing research to the time I checked out. Tanner was highly professional, responsive, and very knowledgeable on the entire process as well as all of the build questions I sent his way. Thank you for everything Tanner, I am grateful for the experience and excited to go down this journey with the Xidax team! Please also pass along my gratitude to the engineers that will be building out the system!

Date of experience: February 22, 2024
Arkansas
1 review
3 helpful votes
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Fantastic Customer Service and Builds.
August 6, 2022

I am a pretty extreme gamer and have built my own PCs and ordered from other companies in the past. This is my second Xidax PC. I have had my first one for over a year and it has been amazing. Just finished building and ordering my second for my stepson, and Chris was above and beyond. He helped me maneuver some things that were "overkill" so that I could put the money into other aspects to really get the best setup for my budget. I already knew Xidax was the best, now it's solidified in stone.

Date of experience: August 5, 2022
Customer Relations X. XIDAX Rep
over a year old

Hi! I really appreciate your great review! You're awesome!

California
1 review
2 helpful votes
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Xidax team
May 17, 2023

Love these guys got a pc a few years ago love it and it's still running better than ever. Special shout-out that customer support witch is gold by the way and thanks to Spencer and the whole team that makes it all work.

Date of experience: May 17, 2023
California
1 review
0 helpful votes
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I'm very happy with the components I got for the price; most other places I looked would have been several hundred more for similar specs. When I received the PC, there were some major issues that I was not able to solve myself since I am not much of a tech person. Luckily, I was able to reach out to support and, while it did take longer than I would have liked, they were able to fix the issue in a way that I was happy with. Now, the PC is comfortably running demanding games and software. Overall, I would recommend Xidax to most people as long as you don't mind doing a little bit of your own quality control before you boot the thing up.

Date of experience: January 24, 2024
California
1 review
1 helpful vote
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Great Service!
April 18, 2023

The Xidax team has the best customer service I've seen in the PC world. They're always very attentive and present when I'm speaking with them or ordering computers. I own a business and would always recommend Xidax for not only their computers but because how they take care of me and make me feel. One of the best cultures around.

Date of experience: April 18, 2023
Customer Relations X. XIDAX Rep
over a year old

Hi there! So glad we could help you! We see you had some very kind words for our company, but it looks like you posted a 1 star review. If this is accurate, please let us know how to fix it!

Mary Greco
Customer Service Manager

Texas
1 review
0 helpful votes
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Great Quality
November 19, 2024

Amazing quality and runs extremely smoothly in love with this PC and everything it's given me literally a dream come true with this.

Date of experience: October 30, 2024
Virginia
1 review
0 helpful votes
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Incredible experience and product!
April 21, 2024

I researched many PC makers in the market and decided to follow a hunch and go with XIDAX... I was not wrong!
The online chat experience was great, I had a lot of questions which were answered in a timely and polite manner; the agent was not trying to sell me something I did not need. He hooked me up with a Veteran discount (Thank you!)
Tracking my order was easy and was able to get updates via the chat function.
The rig was delivered on time and in perfect condition, I simply unpacked and powered it up without any issues.
Thank you XIDAX for making my buying experience easy and very rewarding!

Date of experience: April 11, 2024