WomanWithin

I have previously ordered clothing from Woman Within and was pleased with the quality & fit of the items I ordered. However, shipping seemed to take a long time & not all items were shipped at the same time. I waited about 6 weeks for one item last summer. This May 16th, I placed an order for 10 items. As of today, June 2nd, nothing has been received, in fact, nothing has been shipped. When I tried the Chat, all I got was answers to common questions, the answer being that they are experiencing shipping delays. Yep, I'd say 16 days for all these pieces is certainly a delay. I called customer service and none of their telephone tree options actually connect you with a person. After 4 calls, I selected the order option. I was quickly connected to a customer service rep who was nice, checked on the order, and said it would be shipped with an estimated delivery date of June 8th. That is 3 weeks plus from when I placed the order. Totally unacceptable especially when I'm paying for shipping, unlike most other companies. If this order arrives within a day or two of the expected delivery, I will keep it, but if it doesn't, I will cancel it. I will not be ordering from Woman Within again. This is totally unacceptable service. Don't bother ordering from them.

This company is the worst company to deal with. I received the wrong size garment and it had no paperwork. I tried to cancel this orders by email, I tried to call and couldn't get through, a month earlier but no they couldn't cancel it. I called when I received it because they sent the wrong size they ask for an invoice number can't give them one because they sent no paperwork. I got shuffled around to two different people the guy said they can email a return label but can't send one. I don't have a printer. He said well you have an email. I order everything on my phone not a computer. I asked to talk to a supervisor. The supervisor said they don't send paperwork with single shipped items. So how was I supposed to have an invoice number if they don't send paperwork! So they told me to pay to send it back. I said no and said they should send me one. The lady said I already went over this with you and won't go over this again with you! Worst company ever and will never order from them again! I didn't want to give them any stars but they make you give them at least one! This company is not worth any stars!

In, JULY 17,2018, Full Beauty, let me know, they got my package. I, used, FB, self parcel mailing, label. In, the returned, bag, there was 4 pairs, of pajamas. They said, "process will be in, 3-4 days, and I would get a, REFUND. I, got a Refund, for 2 Pairs of Pajamas, for $19.32. The reason, I sent all the Pajamas, back, they didn't give me, what WE AGREED, on. I, will no longer, ORDER, from WOMAN WITHIN/ Next, FB, said, "they already REFUND ME, of $19.32. I, went ONLINE, and saw 1 REFUND, of $19.32, from Woman Within, on July 19,2018. Two Companies, ONLY 1 REFUND, of $19.32. In the bag, there was 1 pair, of slippers, ITEM NUMBER: *******365. I, sent the sheet, that saids, what the items, are and their, prices, and the slippers, and their, cost. I, feel your 2 Companies, are playing, games. I, want FULL REFUND, of what the 2 Companies, OWE ME. If, I, Don't, I WILL NO LONGER ORDER FROM, FULL BEAUTY, like WOMAN WITHIN. PLEASE, FIX THIS/

THANK YOU,
TERRY ROBBINS

They debited my checking account twice for the same item and when I called customer service I got such a runaround it made my head spin! I finally just gave up but I will NEVER buy from them again!

They will not stop flooding my PO box with unwanted catalogs. I have called over and over to get this stopped. I cannot even get mail at my box. They send several catalogs a week.

I've ordered vnecks and polos from WW in the past. They're all 100% cotton which I take into consideration when ordering as well as when washing/drying. The 1st pic shows a new white vneck behind the first time washed black vneck. Both vnecks are the same size. The 2nd pic shows a previously washed white vneck behind the same first time washed black vneck. Again, both vnecks are the same size. The shrinkage is unbelievable and unacceptable. When I called and told the 1st CS rep I spoke to about the shrinkage problem, her response was "well, the item is 100% cotton and we do not accept items back that have been washed". OMG, really? That's the CS response to a quality/defective item problem? The 2nd CS rep I spoke to was not as snotty as the first one but she told me that all items are inspected in their warehouse so it couldn't possibly be defective, period. Isn't washing a new item a good way to find a defect? I will never order from this company again. I also closed my account. I would hope they review their return policy and actually "help" their customers rather than shirking responsibility for defective products. Do not order from this company, ever, or pray you don't have a problem that requires a common sense solution, like a free return or full credit.

Well after being a former customer service rep and fired for finding fraudulent activity within the company they don't give a damn if you get the correct order or not they trick you into ordering then you sign up for a members reward program that charges you the site is setup for failure. They turned it around on me fired me for doing the right thing and I knew it was going to cost me dearly. I am now homeless they didn't pay me just threw me out the door if you are smart get your money back and don't order from any of them they taught me a valuable lesson don't order online you don't know what kind of hurt you are doing by giving them your credit bank and PP account information. They had me going by my government name and turned it on me when I got proof I didn't take nothing. Roam in is like roaming in your phone they get the reward they are crooks and I might be homeless but the longer I would have stayed with MCI Communications Clarus and that company that handles the claims and rewards the more damage I would have been blamed for. The only reason they fired me because I found out about them snooping in my phone the videos are public you can see on my Trey Haziq page and I am going to report all these sites that push them because they didn't have to fire me

Ugh - another bad experience ordering from WW. Here are my issues this time: I have an account, from which I placed my order. Nonetheless, my order wasn't listed there for tracking. When I inquired with customer service, their solution was to tell me to look up my order in my account. Hmmm, yeah I just told you that doesn't work... A few of the items I ordered were backordered with an estimated ship date. These dates were not accurate and many of my items shipped over a month past the estimated ship date. One item was cancelled because "we're not able to hold the item longer than 29 days." Hmmm, I'd like to have the item sooner too... Finally, when I received these jeans and found them to not fit, I sent them back for a refund. Today, I have received them back from WW, with a note that they cannot accept worn or damaged items. Hmmm, I literally tried these on in my home, found them to be both low quality and ill fitting and put them right back in the bag. Not worn and not damaged. But WW felt the need to pay for shipping for these $16 jeans THREE WAYS instead of just giving me the refund I was owed. No wonder WW's parent company is going bankrupt. There are limited options for those of us who wear plus size clothes, so while I'd love to say I'LL NEVER SHOP HERE AGAIN, you've sort of got me by the balls, so to speak. Beware, ladies.

If they send you the wrong thing, it is a major headache to return. This site is a fraud and a scam! I had to return an item they sent me that wasn't what I ordered, then they couldn't scan it at FedEx bc it was the wrong item from what I ordered, then I had to come back home and get an email return label to take to USPS and they promised me 20% off my next order considering all the hassle it took to get that wrong item returned and now they say no you don't get 20% off! BEWARE DO NOT ORDER FROM WOMAN WITHIN!

I am now into day 9 after ordering over phone and no shipping conformation! Wait time on customer service phone line multiple diffetent times of the day exceed 15- 20 minutes. 2 emails about my FIRST. TIME ORDER! NO REPONSE!
INBOX EXCEEDS 15 " OFFERS" OF DISCOUNT! WHY would I shop vAGAIN? I dont. Even have my first order to see if I even like the merchandise.
I most likely will not return an order. Really tired after. A YEAR OF the "COVID EXCUSE"! ALL COMPANIES SHOULD HAVE THIS WORKED OUT BY NOW.
HAVE. RECEIVED SEVERAL OTHER ORDERS FROM DIFFERENT COMPANIES ALREADY AFTER THIS ORDER WAS PLACED.
SADLY DISAPPOINTED IN YOUR SERVICE. YOU HAVE THE MONEY WHERE IS MY ORDER?

I truly wish they would realize that size 14's etc don't necessarily want to wear bright jewel tones and leopard print or bits of lace on everything, or non natural fibbers, nor do they want to look like their 75 year old grandmother. The quality of what I have bought there has been good and held up to washing etc, but I don't buy anything but basic t-shirts there because the styles are so dated and tacky. I also hate the color pallet and prints they choose. I would kill for a great well styled symple a-line dress and t-shirt. I hate purple, red, and forest green, royal blue and animal prints. So there is not much there for me. Wish they would take a look at Eillen Fisher's collection and take some hints from there, ditch the lace, and tacky colors, and outdated church lady dress styles. I would not mind paying a lot more for garments from them. Same deal with the shoes and boots, the syles are just low brow, and not very with it. But everything single thing I have ordered from them has been very sturdy and held up through washings etc.

I have been repeatedly trying to e-mail and call Woman Within since my order of 2 weeks ago because last week they had a flash 50% off sale all week and when I tried calling to get that sale on my items, I was on hold for 30-45 minutes. There was no way to get through. Then I e-mailed them about this and they just sent me a BOT (robot) response back that they had received my e-mail and would respond in 24-48 hours (they obviously didn't). Now the sale is over and I called 3 times today. The first customer service woman I got (Camille) was from somewhere in China, which I guess now makes sense with their pricing policies and how you cannot get a REAL person in the US to handle customer service. I asked to speak to her supervisor and she refused to put me through. When I asked again all she did was put me on a long hold so I would hang up (which I did). I talked with 2 others who were also in some 3rd world call center, so I just gave up and e-mailed them again. At least they have not charged my Paypal or credit card yet, so I am doubly protected as I WILL be returning all of my $87 order (which I wanted to wear for Mother's Day, obviously that didn't happen). Seems like others have had issues with returns so if that's the case, I will be calling both PayPal and my CC company to dispute the charges. Buyer beware and I hope no one else purchases from this SCAM company!

No explanation for this fee. Line items just say, Fees Charged!
I will never purchase from this company again.

My wife ordered a swimsuit on Woman Within's website on 4/15/21. My bank account said payment pending for a week then the payment was deposited back into my account. We called WW and was told the order hadn't been processed and they didn't know why the card was charged. The rep on the phone also had no time frame as to when the order would be processed.
Fast forward to today 4/28/21, I called this afternoon for my wife and spoke with another rep that said the order still had not been processed and they didn't know when it would. So this evening, still 4/28, my wife called Woman Within to cancel the order and this rep stated they couldn't cancel the order as it's been processed. When she asked to talk to a supervisor she was transferred to a " resolution manager " who didn't resolve anything. Apparently once an order is in process they can't stop it, even though it's allegedly still not been shipped. Yet they said they could flag it for a return. So they don't have a problem paying for return shipping but not cancelling the order before it ships. Sounds like a bogus scam of a company. DO NOT ORDER FROM THIS COMPANY.

I cannot begin to describe this company adequately. I have had problems before but now I am prepared to take serious action against them. I purchased some things last fall and paid my last payment on them in June. I have had problems before with lost items and delivery issues but this is bad, bad, bad. On July 5th, I got a phone call from a company that takes their card. They wanted to verify my recent order of men's shoes. I had not ordered anything and told them so. They said my Woman Within card was used. I told them to cancel the order. I feel like they did; however, it showed on my account page that it had not. The company was going through some "changes" and had no opportunity to contact them in any way, including canceling my card. After more than a week, I was able to automatically cancel the card BUT now I owe them money (apparently), even though I had a zero balance in June and purchased nothing. No one seems to be able to say whether my information was breached, why I owe them money, or what I should do now. As soon as I explain things (once I reach someone on the phone), they hang up and I can get nowhere. I cannot believe just how unprofessional and crazy this company is right now. I refuse to pay any money when clearly I have done nothing. I still don't know the ramifications of my data breach but obviously, I am concerned. I have contacted the BBB and the Atty General but I have no idea what is going on. My advice: Stay away. Use some more reputable company and avoid the hassle.

This organization has absolutely terrible processing of orders. I have ordered from them for a long time, and they get worse and worse and worse. It is the most expensive shipping I pay for clothes to be shipped from any website. But it takes them forever to process the order, and then it takes them forever to ship it, all based on the excuse that they are having "delays". ALL websites are having delays, but literally every other one I deal with can give me at least an approximate ship date or an approximate arrival date for my order. Whenever I call their customer service here, number one I can barely understand the people because their accents are so terrible, and number two you can tell that they have absolutely no power or control as far as correcting the situation at all, which makes matters 10 times worse. All they can say is it's been delayed. This would not be a big deal if I was getting free shipping or the shipping was inexpensive or the company was small or not well known. But this place has been around for a long time, and to run their company as poorly as they do is inexcusable in 2021. I placed an order 6 days ago and they have absolutely no idea when it's even going to go out. I can see why they have terrible reviews here. As I said, it makes things 10 times worse when the customer service rep is completely clueless and has absolutely no information they can give you and no way to help you. What's the purpose of having customer service representatives? I told her to pass this information along to management, and I'm sure that won't happen, but I told her after this order I will never order from them again. It is not worth it, and they have plenty of competitors that do business in a much more ethical and efficient manner.

I ordered a bra and some underwear, and ALL were in stock when I placed my order on-line, but then they back-ordered my bra another 3 weeks. It had already been 3 weeks. The underwear came, and fit fine, but I REALLY needed the bra. I was not willing to wait another 3 weeks and more for one silly bra. It is not right to list something IN STOCK, when I am placing an order on-line, but then back order part of the order. It was an order for over $100.00 too. Their underwear was rather expensive, but then, so was the bra. It took over 3 weeks just to get the underwear. I wasn't going to wait the rest of my life, to get the bra. IT WAS RUDE, so I cancelled the bra. I will go elsewhere from now on. They did refund the money on the bra which is why they got the 3rd star. If something is NOT in stock, it should NOT be listed as "in stock"! :( Also, do not EVER give them your e-mail address, for they will FLOOD your e-mail with advertisements.

Update: After cancelling the bra, they charged me again for the same bra. What an expensive bra! :( They double-charged me for an item that I cancelled! Not only am I NOT getting the bra, but another $24.00 was taken off my debit card. So, basically they STOLE $48.00 from me---and this is after cancelling the bra. I am soooo angry that I could spit nails.